I really enjoyed it - great content packed in very good form: videos are short (1-2min per topic) and to the point, so you can easily go back; quizzes let you test your knowledge along the way; nice... See more
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See what reviewers are saying
Great course and layout. One negative aspect is the constant added background music to the speaker/lecturer. There is no need for music in the back. It gets very tiring after a while and actually slow... See more
Company replied
Outdated and wrong references cost time The course is well structured and the audio sequences are helpful. Additional you get the TOGAF Standard 9.2 and lots of other documents offered by the Op... See more
Company replied
A former coworker of mine recommended I take the Level 1 Business Architecture course offered by Good e-Learning, so I purchased it based upon her recommendation. Purchasing and accessing the course... See more
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Company details
Written by the company
Good e-Learning went into administration in December 2022 and was then acquired by Omniplex Learning in early 2023. The administration and change of ownership did cause a temporary shutdown in operations and support. All outstanding customer enquires were responded to by April 2023. Good e-Learning (GEL) is proud to be a part of Omniplex Learning, reinforcing our mission to deliver eLearning solutions to our diverse clients. We have built a comprehensive e-learning library that offers a wide range of courses, covering diverse business and IT accreditations. Our specialty lies in taking complex subjects and transforming them into easy-to-comprehend learning materials. We offer a wide range of courses, covering diverse business and IT topics. Our accreditation certifications span a broad range including ITIL, TOGAF, DevOps, PRINCE2, MSP, AgilePM, Change Management, and many more! Omniplex (UK) Ltd trading as GEL (Good e-Learning)
Contact info
Third Floor, 45 Grosvenor Rd, AL1 3AW, St Albans, United Kingdom
- +44(0)8000 850 550
- support@goodelearning.com
- www.goodelearning.com
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Helped me a lot to complete TOGAF
I took the help of GEL for my TOGAF 10 enterprise architecture practitioner certification and it's helpful for me to get certified. The content, portal and practice tests are more that anyone needs to learn and prepare for the certification.
April 29, 2025
Unprompted review
Easy to follow process and great experience
Easy to follow process from the course material to requesting exam vouchers would definitely recommend for ArchiMate certification
February 14, 2025
Unprompted review
It was a amazing experience
January 22, 2025
Unprompted review
I wasn't able to get the exam voucher!!
I wasn't able to get the exam voucher!!
Contacted support a million times without any response.
May 4, 2023
Unprompted review
Reply from GEL (Good e-Learning)
Hello James,
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
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There is no support after they take your money
Everything was going well with my course and materials until I booked my exam. I noticed my learning dashboard was empty, no course materials, no practice exam, nothing what-so-ever. I just thought this was a technical issue, and thought it would be sorted pretty instantly.
I rang the number on their website, 15 times on Monday, 12 times on Tuesday and 3 times on Wednesday. There is no-one there to answer the calls, in fact the call eventually goes through to a voice mail of an ex-employee Tom Norwood, according to his Linkedin profile he hasn't worked in the company for the last 3 months. I have sent various emails through their website, and through my personal emails and still nothing.
The company has no other contact details, and there is no-one there to pick up the emails and the phones it seems, which is just a shame.
I have a genuine support query and have no access to my course, what a waste of money this was.
March 27, 2023
Unprompted review
Reply from GEL (Good e-Learning)
Hello Aaron,
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
No response from support, Exam Voucher not provided
The course itself has been great, but my experience with the company has unfortunately been terrible. I requested my exam voucher back in January, and only received a reply last week promising my voucher would be within me in the next 2 days. I have yet to receive the voucher, and have had no reponse to my follow ups. I appreciate that the company has experienced disruption due to a change of ownership, but they should still provide a minumum level of service to their customers. The exam voucher is part of the price of the course, paid for upfront, and Good E-Learning need to provide this.
March 3, 2023
Unprompted review
Reply from GEL (Good e-Learning)
Hello Isabella,
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
False promises to customers
I enrolled on a Prince2 foundation course last summer, of which I was also offered a free exam resit which in the likelihood I would have to resit my exam. I then received an email stating that the company no longer offers free exam resits which didn't sit well with. I had chosen to do my Prince2 foundation course through this company because of the free exam resit, which was on offer. Having said that, if I knew they were going to suddenly deny me of this offer, I would have taken my money elsewhere and paid to do my course with a different company. I requested a refund which they refused and expressed my feelings of dissatisfaction. I had a customer service provider tell me that they would look into the matter further, to then be ignored after sending multiple emails. As a customer I felt deceived, especially after paying for my course. It's not legally and morally correct to making false promises to customers just to get their money and expect people to be satisfied with their unethical service. To top it off, a lot of the questions that appeared in my Prince2 exam did not reflect which was being taught on the course. Having said that, I believe my success to passing this exam was through my hard work, commitment and own self learning. My best advice go and spend your money elsewhere and find a better course provider who offer better services.
February 11, 2023
Unprompted review
Reply from GEL (Good e-Learning)
Hello Nat,
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
Unreliable and not trustworthy
I enrolled for their ITIL DPI course in December.
They promised to provide the exam code but in spite of multiple follow-up emails and call there is no response.
They are using customer money and this is a big fraud.
January 24, 2023
Unprompted review
Reply from GEL (Good e-Learning)
Hello Prachi,
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
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You are big liars
You are big liars.
You promised a certification voucher. And did not send one. Your courses is a scam.
January 25, 2023
Reply from GEL (Good e-Learning)
Hello Yevhenii,
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
The worst service ever!!
The company is under administration and stopped providing exam vouchers as it is included in the course when purchase. No body is taking care of the students. Such a waste of money and the worst service ever!!
January 23, 2023
Unprompted review
Reply from GEL (Good e-Learning)
Hello Cici!
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
Now in administration - not providing exam vouchers
Good E-Learning are now in administration and whilst I (as a student) can still access their course, they are refusing to provide exam codes or re-sit codes until the administration process is concluded.
All courses on their site would have come with vouchers for exams via a 3rd party (such as PeopleCert), as Good E-Learning are now no longer supplying vouchers you can learn but you physically cannot sit your exam unless you pay with another provider.
January 23, 2023
Unprompted review
Reply from GEL (Good e-Learning)
Hello!
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
I paid for the course whereby the 2…
I paid for the course whereby the 2 exam vouchers are included. Good e-learning has rejected to issue the voucher and has ignored all the follow-up contacts. Terrible experience! Stay away from them! Cheating indeed
December 21, 2022
Unprompted review
Reply from GEL (Good e-Learning)
Hello!
Thank you for your review.
We are so sorry to hear that you have not had a positive experience.
During Jan 2023 - March 2023 there was a change in ownership of the company. By April 2023 all outstanding customer enquires had been responded to and resolved by us as the new owners. 😊
However, if there are any remaining issues you wish to discuss with us, please get in touch at: support@goodelearning.com and we will be more than happy to get this sorted for you.
Kind regards,
GEL
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Great experience
The self-paced material and delivery was of excellent quality and the cost was very competitive. The trainer recordings were engaging, instead of the typical screen-recording voiceover narrative that I'm used to.
The trial sessions were also a real value-add, as it helped me to assess the quality of the course and platform before buying. I appreciated that the modules viewed during the trial carried over once you purchased the full course so that you don't have to look at the videos again to monitor progress. I am sorry that I didn't come across Good e-Learning before!
My only ask is that they continue to expand course offerings in the areas of business transformation/ process and analysis to cover professionals who are moving from a technical role to a business role (for example - Lean Six Sigma, etc.)
December 1, 2022
Unprompted review
Reply from GEL (Good e-Learning)
Hi Jovan,
We are incredibly thankful that you took the time to leave us such an amazing review!
Feedback like yours encourages us to continue working hard and improve our service and products.
In the meantime, I will pass on your suggestion regarding the Lean Six Sigma course to our development team.
Thank you, once again, for your kind words and the 5* review!
Sincerely,
Good e-Learning
Reply from GEL (Good e-Learning)
Dear Marian,
Thank you for choosing Good e-Learning and leaving us a review!
We appreciate the time you took to give us 5-stars!
Thank you again for spreading the word about us!
We will be happy to hear from you again!
Kind Regards,
Good e-Learning
Great.Easy to understand
October 19, 2022
Reply from GEL (Good e-Learning)
Dear Florin,
Thank you for providing feedback on your experience at Good e-Learning!
We take pride in providing clear and well-structured content for all of our students, so our team
appreciates that you noticed.
We look forward to seeing you again soon!
Kind Regards,
Good e-Learning
My request (55743) for Written assignments has been evaluated for ITIL® 4 Leader: Digital and IT Strategy
Hello,
The name of the company (Good e-Learning) represents the true value in line with the good user experience.
I am very glad I choose to study with Good e-Learning.
Thank you, much appreciated, a Good e-Learning user experience.
Kind regards,
Manek
October 17, 2022
Unprompted review
Reply from GEL (Good e-Learning)
Dear Manek,
Thank you so much for your five-star review!
We are delighted to hear that you have a positive experience with us at Good e-Learning.
Our company is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you.
We look forward to hearing you again soon!
Kind Regards,
Good e-Learning
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My issue got resolved within two days
My issue got resolved within two days . I got the extra payment back. Prompt action was taken
September 15, 2022
Unprompted review
Reply from GEL (Good e-Learning)
Dear Kuljeet,
Thank you for sharing your feedback!
Your comment has given us valuable insight into the services that we provide at Good e-Learning.
We sincerely thank you for taking the time to share your experience with us.
Kind Regards,
Good e-Learning
Reply from GEL (Good e-Learning)
Hi Prasanna,
We are happy you're pleased with the service.
Thank you so much for sharing your experience with us.
If you require any further support, please don't hesitate to contact us at support@goodelearning.com.
Kind Regards,
Good e-Learning
ITIL 4 certification path
I am following the ITIL 4 certifications paths.
The thing I like most is that Good E-learning is working with the Axelos material and all their own material is in the same lingo and style.
So, when it comes to exam time I feel very comfortable that I am not surprised with a type of wording that I am not accustomed to.
August 25, 2022
Reply from GEL (Good e-Learning)
Hi Maurice,
Thank you for your review!
We love hearing from our customers and we are always looking for ways to improve our courses.
I’ve passed your feedback to our eLearning team – they will be thrilled that they were able to make a difference!
If there’s anything else we can do, please let us know.
Sincerely,
Good e-Learning
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