Google Reviews 

⚠️ DO NOT BUY FROM BLUE WHALE OVERSEAS TECHNOLOGY — FRAUDULENT BAIT-AND-SWITCH ⚠️
This company is highly deceptive. Blue Whale Overseas Technology sells you a prefabricated house based on premium architectural design images, but what actually arrives at your door is a completely different, cheap, and structurally defective product.
I purchased a unit specifically for its slanted roof design to handle Australian weather. Instead, they shipped a standard flat container frame that leaked water immediately during the first rain. Within just three weeks of arriving, the materials are already rusting—proving their "galvanising" claims are a complete lie.
The factory workmanship is non-existent. The walls were not even pre-cut to suit the frame. I had to manually cut out 120 individual pieces from the corrugated panels just to make the walls fit the structure.
On top of that nightmare, their factory completely omitted critical interior pieces clearly promised in our design conversations:
• Sent cheap, single-glazed bright white windows instead of the premium dark grey double-glazing ordered.
• Completely left out the promised vinyl flooring.
• Did not send the shower tray and completely left out the waterproof shower wall panels, leaving the bathroom entirely empty, un-waterproofed, and non-functional.
I have had to spend thousands of dollars out of my own pocket and countless hours of grueling manual labor just to rebuild the roof structure, cut the panels, add battens, flashings, and waterproof their factory mistakes so the house doesn't rot.
When you call them out on their blatant errors, they hide behind excuses, try to pass the blame onto raw material suppliers, and offer an insulting joke of a refund ($300) that doesn't cover a fraction of the local material costs. They happily take your full payment and completely abandon you when their product fails.
Avoid Lacey Hong, Yanis Hong, and this entire Blue Whale Overseas Technology manufacturing operation. Save your money, your time, and your sanity. They are deceiving international customers and should not be allowed to trade on Alibaba or anywhere else.

I am incredibly disappointed with both the hardware quality and the customer service for my new Pixel 11 Pro. Despite keeping the device in a raised-lip protective case from day one, a spontaneous 5mm hairline crack developed straight across the rear camera glass. The crack is completely internal and only visible under certain angles and lighting conditions. There are absolutely no impact marks, craters, or scratches anywhere on the glass or the surrounding metal bezel to suggest the phone was ever dropped or hit.

When I contacted support with clear photo and video evidence, they immediately dismissed it as accidental damage. I escalated the issue, and a Tier 2 supervisor literally admitted in writing that they found it to be an "internal hairline crack." Despite this admission and the complete lack of external damage, Google flat-out refused to fix it.

To make matters worse, I was forced into using my Pixel Care+ plan. While Google advertises £0 excess for front and back glass repairs, they classify the camera island under "all other accidental damage"—meaning I was forced under duress to pay a £99 replacement fee just to get it sorted. Charging a £99 penalty for a tiny piece of glass that costs a fraction of that to manufacture is absurd, especially for a clear internal stress fracture on the Pixel 11 Pro. Google simply does not stand behind its premium hardware, and the support experience feels entirely rigged against the buyer. I deeply regret giving them a chance over Samsung.

We went with this company, Safe Ship, because it was supposed to be Veteran owned and had some decent reviews. Our experience was very different than their communication. Changes to committed schedules, pricing increases, damage to the contents of our possessions and more. The silver lining was one of the lead mgrs., did his best to help us and gave us a few customer service experts to help rectify some of the situations. In the end we could never recommend this company to anyone. They were not who they said they were and that was extremely disappointing.

I received an email advising my payment method had been declined. It was only about £1.59 for storage. I tried to sort out my cards in account but totally confused. One card no longer valid I removed but it still appears. All I want is to speak to someone but I could see no chat service offered. A multi billion dollar operation and no human to help. If there is one where oh where are they.

Amazon Prime awful service.I ordered an item and even paid extra £1.99 for delivery next day between 7-11am so someone in to receive package.
Package did not get delivered and was stating to be delivered in next 2 days.
Dissatisfied again with Amazon second time this has happened and now have to wait 5-7 days for refund!!
All the money Jeff B has omg their needs to be another company that can surely offer better customer service and satisfaction. Questioning what’s the point in having Amazon prime at all!!

Google is a massive scam when it comes to advertising and monetization. When you promote an app on Google Ads, they make it look like they’re using real users but forget it, 90% of the users are just bots. You hardly earn anything with AdMob, either. If you send an email about this, the result is getting your ad account banned. Seriously, Google, you’re criminals but thanks for banning my account, because of that ban, I found a better advertising service that’s much cheaper and, above all, delivers better results. There are far better ways to monetize, too. Since so many people have stopped using Google services, you’ve really turned into a pathetic, scammy little company. I just want to warn others and advise them not to use anything from Google, they’ll always try to convince you they’re the best, but that’s simply not true. Do a little research, and you’ll find much better and cheaper alternatives.

An absolutely horrific experience with these people. I can’t do anything on my Google account because even with the past key in the password, it still says they can’t verify that it’s me. Google doesn’t provide an email or a phone number or a chat to try to fix it absolutely disgusting and horrific customer service and treatment of people. It’s really sad.

search is unusable- everything is AI slop, that's never right about anything.... there is ZERO support from the slop-o-matics from google ai slop farms.

They don't let me see my transactions. They take money from me every month but I can't see what it's for..!!!!
TOTAL SCAM!!!! THIS WHOLE COMPANY IS A SCAM!!!!!

I have been paying a subscription of $169.00 a year for using and receiving emails from Google.com. I am an elderly person and live on a pension and no longer can afford it. However, Google Emails has contacted me with a message that I no longer will be receiving emails from the 17th October 2026 unless, I pay my subscription. I use my emails for important personal correspondences. This is just wrong to use their facilities to force people to pay such high prices. If Trust pilot had a way of including screen shots, I would be happy to prove their threatening email. I am literally disgusted even after contacting Google.com and explaining my circumstances. They have completely ignored me and have continued sending me a notice.

We used Vine Electrical Services for the first time today. Barrington kept me updated on his arrival time. Arrived promptly and simply got straight on with the job. He was polite, professional and did a great job in no time at all. I would highly recommend vineelectricalservices.com and will be recommending them to my family
and friends. 10 out of 10 service Barrington, thank you
Very much.

Google make it impossible to delete all your google photo's, they drop things from their bundle's, so that you're just paying for crap, and you can't delete the services you no longer need. You have to keep paying for your email to work, even though there's not realistic way to delete all the photos.
MONOPOLY - BEWARE

Waste of time google is, I review business and then they have the utter gall to tell me that my reviews aren't genuine. And its all the low star one's, its impossible to contact anyone or to appeal. Its not difficult to send me an email to tell me that the review/s have been marked as spam/fake and a link to appeal. Oh but no, you just have to fall on it by accident. Every review i have ever done is real and reviewed on my experience on said business. Think its google themselves protecting businesses from low scoring reviews.

You message me saying you will give me a promotional set of Google Pixel 10 earbuds with my Vodafone purchase. You messaged me not the other way around and still no earbuds and now the promotion date has finished despite me filling in all the relevant information on time. Welchers. One thing I hate is welching. Your company is so big and you probably have everything but the one thing you dont have is happy customers because if you did there would be replies to customers concerns on here or a designated phone numbers to ring when we need to tell you our problems with you. At Google profit comes first and customers are second.

Mr.Danny Cooper
Was excellent with my flights

Google likes to present itself as the all-seeing engine room of the internet — polished search results, slick Gemini demos, an AI assistant that promises to organise your life. But peer behind the curtain, into the unglamorous plumbing of everyday account administration, and you find a mess that has been shoved out of sight rather than fixed. It is the classic "tidy house, rubbish behind the sofa" problem: a company happy to project competence in its shop window while its back rooms are in disarray.
The Country Association Farce

Take something as basic as which country a Google Account is registered to — a detail that determines a user's privacy rights, terms of service, and which Google entity is legally responsible for them. Google's own support forums are clogged with users, from Australia to Canada to the UK, being told their account is being forcibly reassigned to a US state they have never set foot in, with no functioning way to appeal until the change has already gone through. One Reddit thread alone runs to dozens of nearly identical complaints — Canada to Virginia, Australia to South Carolina, the UK to South Carolina again — with users describing the process as "frustrating," "puzzling," and looking "like a phishing scam" even though it is genuine. Google's stock response is a form buried behind a support link, and even that frequently fails, telling people their region "hasn't changed yet" so they cannot contest it, or that it's "already" the country they were trying to correct it to.
This is not a minor cosmetic glitch. It affects which laws protect a user's data, and Google's own explanation admits the criteria are opaque — VPN use, border proximity, "usually where you've spent the most time," a process that can take up to a year to reverse. For anyone who has genuinely relocated, the system is essentially arbitrary and unresponsive — exactly the kind of unglamorous infrastructure failure a company obsessed with next-quarter AI headlines has little incentive to fix.
eBay and the Managed Payments Trap

The country-lock problem is not unique to Google, and eBay's version of it is arguably worse, illustrating an industry-wide pattern of platforms making basic account portability deliberately difficult once payments infrastructure is involved. Since eBay rolled out Managed Payments, sellers who move country are routinely told the only option is to abandon years of account history and start again from scratch, because anti-money-laundering and sanctions-screening rules are cited as blocking any change of registration. Long-standing sellers with 14-year-old accounts report being flatly refused a country change and pushed toward opening a brand-new account, with tier-one support staff openly admitting they lack the access to fix it. One user's account was even left stuck registered to Russia after a hack, with the "Country" field greyed out and uneditable no matter what else was corrected.
The Same Company Racing to Sell "Trustworthy" AI

While these basic administrative functions rot, Google has been pouring its energy into monetising AI as fast as possible. The pattern of "ship first, apologise later" is well documented. Google's Gemini image generator produced historically absurd outputs — depicting Nazi-era German soldiers and America's founding fathers as people of colour — because, as co-founder Sergey Brin admitted, "we definitely messed up," a failure experts attributed directly to rushing the product to market to keep pace with OpenAI rather than testing it properly. Dame Wendy Hall of Southampton University was blunt: Google had prioritised competitive positioning over rigorous evaluation.

That pattern repeated with AI Overviews, Google's AI-generated summaries bolted onto search results. A Guardian investigation found the feature giving dangerously wrong health advice — telling pancreatic cancer patients to avoid high-fat foods (which one charity called "completely incorrect" and potentially dangerous), and offering what a mental health charity called "very dangerous advice" on psychosis and eating disorders. Google's response was not systemic reform but selective, reactive removal of the specific queries journalists had exposed, while similarly flawed summaries on cancer and mental health persisted elsewhere. It is the digital equivalent of tidying the room the inspector is about to walk into while leaving every other cupboard stuffed with rubbish.

Subscription nightmare.
Bought an app for driving routes for son.
Cancelled next day as I only wanted it for three months so I wouldn't forget.
They then charged me in July and now in October and yet it was cancelled three times.
Absolute stress, cant get hold of anyone only stupid FAQs and community what a cop out. Now having to get credit card company on it.
Shameful practices and what is anyone doing to control these people as a customer its like being a lamb to the slaughter

You know why...

This company has been clearly discriminating against home-based businesses. I was using Gmail to host my business email, using my own domain, and then they suddenly decided to start charging for this service, which is fine, but they signed me up for a business support package that was very expensive (of course, they ramped up the price over a couple of years) and had me paying for a bunch of crap I wasn't using.

To put the icing on the cake, however, they had also automatically created a business listing for my business. Back in the day I had claimed this listing, and edited the info, but when I moved, I discovered I had been locked out of the listing.

I attempted to reclaim the listing by sending them a video of the business. Their requirements were clearly discriminatory. They wanted to see a permanent sign on the building where the business is. They wanted to see me unlock a door to a staff only area. I couldn't see a way to fulfill the sign requirement, but I cleverly showed me signing into my Google Workspace account, arguing that this was a secured staff area, just virtual. You'd think that argument would appeal to Google.

I never got access to my business listing, and was therefore unable to update my address when I moved. Despite having an active Yelp page, Google AI misidentified my address. There was ensuing chaos to my business. For some strange reason, no one seems to be bringing a class-action suit against Google!