I visited the shop in Bakewell twice recently, each time to buy a pair of walking boots, once for my son and once for my partner. Each time, my family members said they were very pleased with the serv... See more
Company replied
Location
Switch locationRutland Square Unit 3, DE45 1BT Bakewell, England, GB
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Roger and James helped my husband and I choose some trekking boots this week whilst we were visiting Bakewell. They accommodated our black lab who accompanied us too. They were very helpful and we ar... See more
Company replied
I found James very helpful when selecting a pair of walking boots. We had an amusing conversation but he offered helpful advice and provided socks as I hadn’t gone prepared. Go Outdoors always give ex... See more
Company replied
The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.
Company replied
Company details
About GO Outdoors - Bakewell (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rutland Square Unit 3, DE45 1BT, Bakewell, England, United Kingdom
4.9
Excellent
202 reviews
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Great Service
Tom served us and was very knowledgeable and helpful regarding the correct walking trainers for dog walking.
October 22, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Very happy customer
The staff (James and Ruby) couldn’t have done any more for us. They were polite, knowledgeable, friendly and helpful with the equipment we needed. Nothing was too much trouble and we left very happy, with everything we needed.
I highly recommend this store as the staff were brilliant.
October 21, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
James was incredibly helpful, and very funny. A pleasure shopping in this branch.
October 23, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service from James
James was very, helpful, friendly and knowledgeable. Sorted me out with cleaning and waterproofing Nikwax for various fabric materials. Thanks James
October 23, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A great shopping experience
Roger and James helped my husband and I choose some trekking boots this week whilst we were visiting Bakewell. They accommodated our black lab who accompanied us too. They were very helpful and we are really pleased with the boots we chose. A good selection of quality products at good prices with lovely staff. This is what high street shopping should be like all the time!
October 19, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
James what a guy!
October 21, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I was served by Toby who was extremely…
I was served by Toby who was extremely helpful and professional whilst being friendly.
His product knowledge was first class and his advice regarding the boots I was looking for was excellent.
I would thoroughly recommend the Bakewell store.
October 18, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I found James very helpful when…
I found James very helpful when selecting a pair of walking boots. We had an amusing conversation but he offered helpful advice and provided socks as I hadn’t gone prepared. Go Outdoors always give excellent service at reasonable prices.
October 15, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A very polite and welcoming manager…
A very polite and welcoming manager called James, made our visit pleasurable and also gave our dog a little treat. I will definitely return, next time I visit Bakewell. I also found what I needed at a fair price.
October 16, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff at the Bakewell shop
Helpful staff at the Bakewell shop
Both James yesterday and today I went with my husband to buy shoes and Tom was also very helpful
October 15, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I recently visited Bakewell (express)…
I recently visited Bakewell (express) to buy some sleeping bags, while camping in the local area and it’s safe to say we had a fantastic experience from all the staff that we engaged with a very helpful young man who made our experience wholesome by providing a fountain of knowledge regarding the right sleeping bags, weather conditions, environment and feel of the material which really made it beneficial to our outcome. We were then served by James who was very pleasant and when he found out we were for the south of England was over the moon with our presence. A great team.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. Found exactly what my wife was looking for and managed to source the map another on line company had failed to send in time for our trip at a much better price. James was very funny and extremely helpful. Would definitely recommend if you are in Bakewell.
October 7, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I had the pleasure of being served by…
I had the pleasure of being served by James today. Nothing was too much to ask for and he advised me on which walking boots would be a better option. Store was well laid out and very tidy. 10-10
October 7, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent Service
Such friendly and helpful service. Very informative, thank you James! Will shop there again.
October 7, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Had a lovely experience at this store…
Had a lovely experience at this store with the help of my man James of course!!
October 3, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Had James at the counter
Had James at the counter, nice and friendly. Helped us with hand warmers
October 3, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service
James was amazing, really funny and helpful. Excellent service
October 3, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Ten out of ten for customer service…
Ten out of ten for customer service from James at the little store in Bakewell. So friendly and helpful. A pleasure to shop there.
September 29, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
James was excellence 10/10
James was excellence this customer service above and beyond to help us last Saturday mind u did get two nice big sales helpful
Friendly used blue light even though could not find it !
September 19, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very patient…
Roger helped both myself and my husband with some walking shoes. He was patient, informative and friendly.
September 17, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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