The staff member, Kevin helped us organise our kit for the D of E and the Ten Tors Chellenge. He was really helpful and informative. Knowledgeable about the products and didn’t rush us while we made o... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
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Staff member had a sort of switchblade or pocket knife that they pulled from their pocket and was playing with on the shop floor (cannot remember the date of this event) and multiple staff members on... See more
Company replied
Gabriel was very helpful when I was in GO Outdoors in Barnstaple yesterday to buy some new walking shoes. Good selection of high quality walking shoes to choose from too. Many thanks!
Company replied
We have been into the Barnstaple store a few times recently and bought a lot of new gear for our family. Staff have been very helpful and friendly. We were served by Felicity who was lovely. Just to a... See more
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Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service extremely fast delivery…
Great service extremely fast delivery Thankyou
September 25, 2026
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent customer service from…
Excellent customer service from Gabriel, thank you! This loyal customer will be back
October 5, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service.
Ben was very helpful in finding the perfect hiking boots for my Ten Tors.
October 4, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Walking boots purchase- excellent service from Ben
Visited Barnstaple store to buy some walking boots. I had checked they were available in store prior to the visit. I found another pair I liked to compare. I tried both on.Ben was very helpful in advising how to check they were a good fit, using the walking bridge to look out for potential issues. He also found both boots online on the website and this helped me make a useful comparison. I think Ben’s service was excellent. He was very patient whilst I procrastinated choosing the right pair for me. I also think he went above and beyond in ensuring I had as much information as possible to make an informed choice.
September 29, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful and friendly staff and a clean…
Helpful and friendly staff and a clean organised store with a good selection of products.
September 27, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service.
We went in to look for a waterproof coat for my wife. The staff assisting us (Julie & Simona) were delightful. Friendly, knowledgeable, constructive and informative. Great ambassadors for Go Outdoors. Whilst there we also bought a gas stove and at the check-out Regan was the ultimate professional confirming the returns policy, ensuring we had all we needed whilst at the same time doing this in a friendly manner. In short the staff on duty made the visit a positive one. Thank you.
September 24, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Staff members with knives
Staff member had a sort of switchblade or pocket knife that they pulled from their pocket and was playing with on the shop floor (cannot remember the date of this event) and multiple staff members on shop floor today opening boxes with knives that aren’t safety ones. Not very safe for customers or staff.
September 22, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful with advice and products
Very helpful with advice and products
Big thanks to Kevin
September 16, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The shop assistant was very helpful in…
The shop assistant was very helpful in helping me choose my walking shoes.
September 18, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service and very helpful
Excellent service and very helpful
September 18, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service
Excellent service, quick online delivery, really easy and reasonable returns procedure! A store has just opened local to us which allowed me to return one of my items for a different size, they were also all incredibly helpful!
August 18, 2026
Reply from GO Outdoors - Barnstaple
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service
Excellent service by Leo in helping us select a suitable sleeping bag. Very knowledgeable
August 22, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff great, stock control awful.
I checked online and (apparently) the store had the shorts I wanted in stock. Unfortunately the GoOutdoors stock computer seems to only update every few days and the shorts had been sold the day before. Come on GoOutdoors - sort this out, it's 2026!
The people in the store were very helpful and apologetic and l bought an alternative pair of shorts.
September 17, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The staff were all super friendly and…
The staff were all super friendly and Ben particularly couldn’t have been more helpful. Well done Team Barnstaple
September 15, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We went to buy a tent and was helped by…
We went to buy a tent and was helped by Kevin who was very helpful and answered all our questions and more and also carried it to the car
September 15, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Simona has made my visit!
Simona has made my visit!
I walked into the store and she greeted me and asked if I needed any help, then proceeded to help me find everything I needed for my solo trip. I’ve never been camping and have very little knowledge, so it was great to have someone who could advice on the best gear to take on the 6-week hike. She helped me find a backpack and tent, sleeping bag, solo stove (which she explained how to work) and she even helped me find some clothing layers.
She was absolutely brilliant. Would definitely come back after my trip!
July 15, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Staff members were keen to help
Staff members were keen to help, Jeremy was great and gave space when needed. Good store!
September 15, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Simona served us today in Barnstaple…
Simona served us today in Barnstaple and it was a great experience. She was very patient, knowledgeable and generally very friendly and professional. We bought two walking coats and are excited to try them out and we feel confident they'll be fit for purpose. Thank you Simona for the time you spent with us today. We'll be back when we're next in Devon.
September 14, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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