To get the most out of Go Outdoors offers I bought the discount card. Which wasn't as clear or straight forward as it could of been instore. I followed the qr code displayed instore. But the card isn'... See more
Company replied
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See what reviewers are saying
Find Go Outdoors sell good equipment, most at reasonable prices. Been using them for five or six years for camping gear and don't regret an instance. They're very helpful, with no difficulties when... See more
A big shout out to Sarah who is always welcoming and makes me feel a valued customer, GO Outdoors need to keep people like Sarah, she's everything a retail store needs. Regarding the store, I would... See more
Company replied
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... See more
Company replied
Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
683 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Go Outdoors excellent service
Both myself and my wife wanted some new walking boots.
We like Go Outdoors for value and quality.
The sales assistant, Laura, was so attentive and worked her socks off, as we tried on several pairs of boots.
In the ens we purchased 2x pairs of boots , brilliant service 👏
November 22, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
GREAT STAFF and GREAT ATTENTION
November 27, 2024
Reply from GO Outdoors - Carlisle (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very good and friendly staff in the…
Very good and friendly staff in the Carlisle branch. Thank you.
November 27, 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Amy was knowledgeable
Amy was knowledgeable, thoughtful and considerate. Very helpful in enabling is to make the right purchase.
November 27, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ordered what I wanted online
Ordered what I wanted online, collected it from Carlisle Store 4 days later. Item was just what I wanted. What’s not to like?
November 26, 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I used the shop to buy a new pair of…
I used the shop to buy a new pair of shoes. Laura and Sarah were very helpful.
November 25, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good service in the Carlisle town…
Very good service in the Carlisle town centre shop today . Laura was very helpful and had knowledge about the products .
I had a discussion about the scarpa sl boots that I already have a pair and use them all seasons and they are stiff enough to wear crampons with . Laura and the young man on the till were very happy up beat and I left the shop feeling happy a credit to the go outdoors brand x
November 25, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Laura was excellent and extremely…
Laura was excellent and extremely helpful throughout the whole process of trying on and purchasing my Brasher walking shoes.
November 8, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent choice of good quality…
Excellent choice of good quality products. Very friendly staff and good customer service.
November 19, 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Lesley in the Carlisle store was…
Lesley in the Carlisle store was extremely helpful, very knowledgeable and couldn’t do enough for us. Thankyou so much .
November 5, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I always find the staff very helpful &…
I always find the staff very helpful & pleasant
November 17, 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I was able to find what I wanted at a…
I was able to find what I wanted at a reasonable price.
November 16, 2024
Reply from GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The assistant was very helpful and very…
The assistant was very helpful and very patient while both me and my husband tried on a couple of different styles of walking shoes together with different sizes in these shoes too. We weren’t at all rushed and he chatted to us in a friendly manner.
November 16, 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great store - great service
Great store, good selection and excellent service from Laura. Thanks.
November 14, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great service by all staff
Great service by all staff. Lovely clean and organised store. Served by Sarah.
November 11, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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