GO Outdoors - Chester Reviews 

Simon was very helpful with an issue that we had with our OEX roof tent. His customer service was brilliant going above and beyond. He is a great credit to your store, bringing such a positive and happy energy. We shop at go outdoors regularly rather than other outdoor stores as, the staff always create a great shopping experience. Thank you!

Visited Go Outdoors Chester with my daughter who is doing Duke of Edinburgh Bronze award. Would like to say a big thankyou to Paul who was brilliant! Paul was very knowledgeable about preparing for DofE and really helped us get the kit needed and even fitted the rucksack for my daughter. I was very impressed and very grateful. We were also given some very helpful camping tips by the lovely lady on the check out aswell.

excellent service. served by Charlie. very helpful thanks 😊

What a great guy we met today (Simon)
The most helpful man you will find ,
Every store needs a Simon

I had to pick up a lot of fishing equipment some I had ordered.
And I also picked up some extra fishing equipment from the fishing department in the store.
The stuff was really good and helpful.
And the prices were pretty decent also.
Will definitely go back there.👍

Bought a much needed new bike, had Simon the manager do the checks befire the handover, couldn't have been a more pleasant experience, Alison handled the payment and signing me up for a membership card, fantastic service!

I purchased a Rab gilit from the Shrewsbury store. Had to return it to the chester store. I didn't have the paper receipt copy, so thought i wouldn't be able to get a refund but the staff were incredibly friendly and helpful and managed to give a refund. I was extremely relieved and happy with all they did. Thank you

Absolutely excellent service by the team at go outdoors Saltney! primarily Simon who bent over backwards to resolve some issues I had, none of which were his or go outdoors’ issues to resolve. Incredible customer service, and I can’t recommend them highly enough! Thanks paddy

Plenty of stock to choose from, changing rooms spacious although hooks missing which is why I couldn't leave a 5*review. Alison F on the tills gets a 5* as very pleasant and helpful.

We visited Go Outdoors saltney to look at Roof tent Boxes. Ethan greeted us and was fantastic with his knowledge. He looked for other alternatives and even found us more information out for something that wasn’t in branch. Ethan came to find us to give us the information and really did go above and beyond!

We were helped by Charlie in go outdoors over the past couple of days with an exchange due to a manufacturing fault on a tent.
He couldn’t have been more helpful and patient with the transaction, we came away with a more robust tent and additional purchases we weren’t planning on.

Neil was extremely helpful and knowledgeable about riding hats and riding boots. He was patient whilst I was indecisive and his knowledge really helped me to make the right purchase! Thanks Neil

Visited the Chester store to see a specific tent, which unfortunately wasn’t erected in the outdoor tent section. Simon from the store asked if I would like him to set one up so I could try it out. Super customer service.

Great service from Alison F. very helpful and really made my experience great.

Very helpful

Great shoe guidance, thank you

Good quality fishing items

Had issues linking my membership card on the website as it wouldn’t accept the number. I called the Chester/Saltney store to check stock, and they confirmed the item was available, so I went in person to buy it. The staff explained the website is new and still experiencing some issues. Overall, the in-store experience was much better and more helpful compared to shopping online.

It was lovely to be greeted by Leigh at the door she made you feel welcome. I told her I was looking for a Rab jacket. She took me to the rail and explained the contents of the coat. She went to the stock room to see if they had thicker ones with a hood on and lo and behold she came back with the goods. Also another nice member of staff was Alice the cashier. In all great members of staff, and show an interest in there job. Also girls he loved the jacket.