Staff on the tills were helpful, friendly and polite. One member of the floor staff was a little sullen when called away from her current task but apparently she was stressed. We all have stress in ou... See more
Company replied
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See what reviewers are saying
Brilliant customer service from the team at Clydebank Store. I was buying winter jackets for my grandaughter's primary school to give out as needed/ requested. I needed specific sizes and quality fo... See more
Company replied
Problem with the shoes I bought having black material protruding under stitching. Returned them, but second pair had exactly the same problem in the same place. This time negotiated with store and rel... See more
Company replied
First time in store today ., very impressed with range of merchandise . We had assistance from Chris who was both knowledgeable and helpful. Helped us make the best purchases for us and went the ext... See more
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Company details
About GO Outdoors - Clydebank
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
79 Livingstone Street, G81 2XA, Clydebank, United Kingdom
- 01414 062665
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Service with a Smile
Great service from May at the till - friendly, professional and a lovely smile. Quite like the Craghoppers trousers too!
October 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great Customer Service
Wide selection of clothing and outdoor equipment. Attentive, very helpful and professional service from Sophie. Equally helpful and professional service at till.
October 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Scott was extremely helpful today
Scott was extremely helpful today, he went above and beyond, very much appreciated, thanks.
October 3, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Waterproof jacket
Went to the Clydebank shop
Today to buy my son a jacket for Duke of Edinburgh expedition. Robbie E was extremely helpful and very knowledgeable. Excellent service, thank you.
October 3, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We were in shopping yesterday looking…
We were in shopping yesterday looking for winter jackets what a selection but did not have the size we needed. Many thanks to Chris P who helped us find the right size he went above and beyond in order to find exactly what we looking for.
October 2, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Easy ordering .easy exchange to get my…
Easy ordering .easy exchange to get my scout discount. Fab staff.
September 21, 2026
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service from Jac and Adsm
October 1, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was supported by a gentleman named Ben…
Was supported by a gentleman named Ben this evening with a query that I had with regards to a head torch.
Ben was really helpful and very knowledgeable about the product.
An asset to the Go Outdoors Clydebank Team.
Thanks Ben
September 30, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Adam and Susan
My partner got me a jacket from go outdoors for my birthday which was much cheaper on a members sale but as we didn't realise the sale was for members only we were charged full price at check out and left the store very confused . On returning and speaking to staff they were more than happy to rectify the situation and we were provided the membership card and refunded the difference in prices no problem. Adam and Susan from.the Clydebank store dealt with our issue and both were extremely professional and helpful they are a credit to the company
September 26, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service from Chris P and Robbie. I had purchased an air beam tent online just over a month ago. Very pleased with the tent but the pump broke on the third use. Took it down to the Clydebank store and was given a replacement with absolutely no hassle. Ten out of ten.
September 27, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Which waterproof jacket to buy?
I wanted a waterproof jacket and Robbie E was an excellent advisor about the various brands and how the features on different models varied. Jacket yet to be used. Thank you Robbie, for patiently answering all my questions.
September 25, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I wish to commend staff members Susan &…
I wish to commend staff members Susan & Adam for their time patience and goodwill when dealing with them, they are both a credit to your company.
September 26, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Helpful
Helpful, easy going no issues with anything. How it should be .... Thank you 👍
September 26, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Robbie &Sophie G
I’d like to say a big thank you to Robbie and Sophie G at Go Outdoors (Clydebank). They were both extremely helpful, friendly and pleasant throughout my visit. Nothing was too much trouble, and they went out of their way to make sure I got the help I needed. Excellent customer service from both of them — a real credit to Go Outdoors!
September 25, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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