Viv was wonderful as always serving me. Having owned my own independent outdoor shops in the past, i know the value of good, friendly, professional staff. See you all again soon.
Company replied
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See what reviewers are saying
Excellent service from Viv at Bristol Cribbs Causeway who went above and beyond to make sure I found exactly what I was after. Store has a good range of clothing and equipment to choose from. Always... See more
Company replied
Popped into to Cribbs store today to pick up walking boots Greeted by lady on tills (Viv) in a happy friendly manner Guy helped us with sizing of boots Paid at tills by Viv who asked us if we... See more
Company replied
Went in for an emergency pair of boots. Excellent customer care from Viv on the service desk who made me fully aware of returns policy, ensured I was getting best value through the Go Card and was gen... See more
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Company details
About GO Outdoors - Cribbs Causeway
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01174 506747
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
I had a brilliant time at Go Outdoors, all thanks to Honie! She was so welcoming, friendly and helpful, she made picking the perfect Stanley a breeze. She even sorted out my membership card for me. I’m really pleased with my purchase, thank you, Honie!
October 3, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great Customer Service
Everyone was super helpful today. Great service and friendly staff. Special mention to Viv who went out of her way to help.
October 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff were very helpful and also the…
Staff were very helpful and also the variety of stuff they have is top notch . I got my self kitted out for winter hiking in uk , viv at the till was very freindly and helpful . She is a joy to deal with and always serves with a smile .
September 30, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Super service
Great service super products ..very helpful staff member
October 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I was very warmly welcomed by Viv
I was very warmly welcomed by Viv as I entered the shop, and she immediately contacted other staff go help me look for the specific coat I needed. The staff took time with me and I was able to be sure of which coat I wanted to buy. I was then served by Viv to make the purchase and again, she was extremely helpful and warm
October 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Viv is a legend, great customer service left the store very happy thanks to her
Viv is a legend
October 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great choice of products.
Great choice of products.
We were served by Viv who was very pleasant and helpful with renewing our go outdoors membership .
October 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Our experience at the Go outdoors store at Cribbs causeway
We went to the store because we have been regular customers at the store and have always found the things we were looking for. Today we went into get some Wellington boots for me and also my grandson. We found what we were looking for at a reasonable price. We were able to use the blue light card to get a reduction in the price. Viv who was on the till was very pleasant and sociable welcoming us when we entered the store and when we paid for our purchase.
October 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service in store from Honie…
Great service in store from Honie today. Huge selection of rucksacks and bag liners which is what I was after. Also offer Blue Light discount which is great.
October 5, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Viv was very knowledgeable and helpful!
Viv was very knowledgeable and helpful!
October 1, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The young lady I spoke to on the shop…
The young lady I spoke to on the shop floor was very knowledgeable. She explained the card system to me and knew exactly where in-store the items I wanted were. Honie at the till was very helpful. Both members of staff were friendly and helpful
28
September 28, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kieran and his manager very helpful
Kieran and his manager very helpful, going above what's expected to help me select and fit the correct gas cannister.
October 1, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Bought walking boots good selection
Bought walking boots good selection
Helpful friendly staff
October 3, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Visited the shop in Cribbs today
Visited the shop in Cribbs today. We found what we needed and Honie at the cash register was very helpful and friendly.
October 3, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Popped in
Popped in, greeted by Viv as we entered. She was cheerful and smiled. On checking out she was very pleasant, and passed the time of day. Good shopping experience.
September 29, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Easy return of wrong size of shoes
I was returning the wrong size of shoes, all tags on and just told to get the right size and we will sort it out.
Viv was really quick and helpful.
September 30, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Pleased with purchase
Pleased with purchase, and pleasant service. But you may wish to check your pricing. Purchased a waterproof jacket and two belts. The two belts at PoS offered for £15. On checking receipt later noticed had been charged £7.65 each.
October 1, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Viv was delightful
Viv was delightful, so cheerful, welcoming and helpful - thank you!
October 1, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Had a few problems at checkout and Viv…
Had a few problems at checkout and Viv was really lovely and helped me out!
September 24, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful staff
When i arrived there wasn’t anyone on the shoe department, but the very helpful person on the till called Viv called someone. That person was also very helpful and informative.
Both members of staff were polite and cheerful.
October 1, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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