Went in for an emergency pair of boots. Excellent customer care from Viv on the service desk who made me fully aware of returns policy, ensured I was getting best value through the Go Card and was gen... See more
Company replied
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I had a really great experience at GO Outdoors. One of the staff members (Honie) helped me set up my membership card and was so friendly, patient and helpful throughout the whole process. She explaine... See more
Company replied
We went to the store because we have been regular customers at the store and have always found the things we were looking for. Today we went into get some Wellington boots for me and also my grandson.... See more
Company replied
Pleased with purchase, and pleasant service. But you may wish to check your pricing. Purchased a waterproof jacket and two belts. The two belts at PoS offered for £15. On checking receipt later notice... See more
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Company details
About GO Outdoors - Cribbs Causeway
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01174 506747
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
disappointed with the company Go…
Very disappointed with the company Go Outdoors initially. But appeased at the check out by a member of staff. Viv was able to let me use a 10% discount, and with a very pleasant manner. She seemed to be really enjoying her job and very aware of how concerned I was, being a good customer of GoOutdoors, and succeeded in talking me into completing my purchase, having initially missing out on a members discount online, as they're systems were at fault.
September 10, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Brilliant experience with Viv
Brilliant experience with Viv, so incredibly helpful and friendly
September 17, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful assistants both on the shop…
Helpful assistants both on the shop floor and at the till
September 17, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff were very helpful as always
The staff were very helpful as always, especially Viv on the til, she is very pleasant, always cheerful, makes time for a chat and again, is extremely helpful.
Thank you.
September 15, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Viv was very helpful and full of tips…
Viv was very helpful and full of tips for my trip
September 17, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great products and amazing service from…
Great products and amazing service from Viv 10/10
September 17, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Good selection of items I was looking…
Good selection of items I was looking for.
Viv on the cash desk was really helpful and friendly
September 17, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great other than no luxury single blow…
Great other than no luxury single blow up beds on shelf
Viv was great on the till
September 17, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Buying walking boots
My husband and I went in on Saturday to buy new walking boots. There was a really good selection and plenty of sizes available. Brandon was really helpful, giving us advice and bringing out A LOT of boots. He was so patient and friendly. Came away with two perfect pairs of boots. Looking forward to our next hike to try them out
September 12, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic experience
I was served by a wonderful lady named Viv. She helped me find everything I needed and nothing I asked was too much. She went above and beyond to make my experience unique. Thank you so much for making my stressful shopping experience so easy.
September 15, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Viv helped me sort out my account
Viv helped me sort out my account, which had a wrongly spelt email. She also ensured I got my Scout Leader discount.
September 15, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Helpful young man fetched different…
Helpful young man fetched different sizes of hiking trainers for me to try. Viv was very helpful informative & friendly at the checkouts.
September 15, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service - Viv took the time to make sure that our membership details were up to date so we can easily access deals in the future
September 15, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Thank you Honie
Great service by Honie who looked after us so well and gave us so much of her time. Much appreciated
September 12, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great advice, Great customer service!
We were greeted with a smile and felt very welcomed straight away. The staff are all very knowledgeable when you want advice and are happy to talk to you about your specific needs. Viv who served us, was brilliant. Me and my fiance bought some hiking shoes and she was ever so friendly and made the whole process of buying the shoes clear and easy. 10/10
September 9, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Had great expierence buying hiking…
Had great expierence buying hiking shoes, staff is welcoming and helpful. Isabelle and Viv was so positive and that made me laugh and smile. I will be coming back!
September 10, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Viv being super smiley and helpful!!
September 8, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing customer service
Great selection of outdoor gear. Viv on the till was an absolute credit to the company. Viv's customer service was outstanding, so friendly and happy.
September 8, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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