GO Outdoors - Ipswich Reviews 

2,239
TrustScore 5 out of 5

4.8

Anglian Retail Park, IP1 5QP Ipswich, GB


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Rated 5 out of 5 stars

Great shopping experience in Ipswich Go Outdoors today. Special mention to Ashley who helped my son find some walking boots for this upcoming camping trip. Matt was also very kind and chatty at the ti... See more

Company replied

Rated 1 out of 5 stars

Clicked and collected got home and theyd left the paint bomb security tag still on the school coat so had to do an hour round trip to our nearest go outdoors to get it removed with no apology what so... See more

Company replied

Rated 5 out of 5 stars

Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us . Matt served us very politely ex... See more

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Rated 5 out of 5 stars

Denise and Bell were very helpful and patient today whilst we tried on lots of walking boots. They gave us good advice and we left happy customers.

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Ipswich

Written by the company

Order Queries

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom

  • 01473 794506

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,239)

35,496 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Emma in shoes

Emma in the shoe department was so helpful and knowledgeable, and super patient while I tried on lots of shoes. She helped cater to my many requirements and I came away with a great pair of walking shoes, thank you Emma.

March 20, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Hiking shoes

Ashley in the shoe department is an asset to your store. Great service and advice. No pressure came away with my new hiking shoes. A very happy customer !

Will be coming back to get the other stuff I need.

March 19, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience yesterday afternoon…

Great experience yesterday afternoon all staff members very helpful especially Dani and Eve. Dani was very knowledgeable regarding women's walking shoes and boots. She willingly spent several trips back and forth to the stock room trying to help me get the correct style and fit. Well done.

March 18, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ashley was very knowledgeable and gave…

Ashley was very knowledgeable and gave me time to weigh up options without being pushy. Really nice guy and enjoying the hiking boots.

February 14, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent experience at Go Outdoors

Excellent experience at Go Outdoors, Ipswich today. Staff were willing to listen to me when returning a pair of ladies walking/hiking boots and asked polite yet "probing" questions regarding my usage in order to understand why the boots had, in my opinion, not held up very well.
They literally went that extra mile and, in the end, were willing to exchange my boots for another pair (like for like) or discount the original cost towards any other pair of hiking boots.
I was extremely pleased with the help given to me by Celeste, Matt and indeed Wayne and would like to thank them in this review.

March 14, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Had to search for someone to serve me

Had to search for someone to serve me, but once located, Emma was very friendly and helpful

March 11, 2026
Unprompted review
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Reply from GO Outdoors - Ipswich

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Denise was very helpful in helping me to select my new walking boots today. She was very professional and gave very good advice regarding the style and size I needed.
Her colleague Matt was also very professional and polite at the checkout.

March 10, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable, friendly store

Denise assisted me in choosing a pair of walking boots and was very knowledgeable on the brands and how to look after them. Also store colleagues, Matt and Roxie, great, natural service on tills.

March 5, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service..

I found the perfect pair of walking shoes thanks to Celeste. She was a cheerful and friendly young lady who was very knowledgeable about the shoes/boots in the store. I shall certainly be coming back again.
I also found Nicole on the tills friendly.

February 28, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Aiesha was really helpful with finding…

Aiesha was really helpful with finding me the right walking boots.

March 5, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shout out to Denise and Jackie

Denise helped me with finding the perfect fishing outfit to keep me warm overnight. Very friendly and patient.
And woman fish too
Thankyou to Jackie also very chatty. They both made it an easy and enjoyable shop
Thankyou

March 5, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helped me find a good pair of boots and…

Helped me find a good pair of boots and helped me throughout very helpful

March 5, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ashley was fried and really helpful and…

Ashley was fried and really helpful and patient!

February 19, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A excellent range of items and very helpful staff.

We were buying items for D Of E and a member of staff called Ashley was very helpful.

February 28, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My New Shoes

After visiting various other shoe outlets went to Go Outdoors (Ipswich) after a few minuets of looking at walking shoes a member of staff (Emma) ask if we needed help,I accepted the offer, she was very knowledgeable about the different characteristics of the shoes, we found the perfect pair in the right size. Thank you Emma well done.

March 1, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Spot on

Spot on. Got what we wanted at a good price. Emma & Eve were great.

March 1, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent personal service experienced…

Excellent personal service experienced today by Dani and Celeste while purchasing walking shoes. We took a while to make our decision but were not rushed and were given good advice. Thank you.

February 22, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were helped by Celeste on picking…

We were helped by Celeste on picking some good walking boots. She was fantastic and helped my son get dinner good priced boys and socks.

February 20, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wanted some walking shoes/boots and…

Wanted some walking shoes/boots and struggled to find anywhere with knowledgable staff who could recommend most suitable. Ashley at Go Outdoors, Ipswich was extremely helpful & friendly with good outdoor knowledge. Would definitely go back

February 21, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always top tier friendly service from…

Always top tier friendly service from all the staff. From advice about brands and features to helping find the perfect item, always very helpful. Shout out to Dani and Matt for helping with shoes today.

February 20, 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

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