Great range of clothing and equipment. Matt and Sue were very helpful and calm when returning web purchase and then discovering my account discount card wasn’t linked. All good in the end
Company replied
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See what reviewers are saying
I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... See more
Company replied
went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊
Company replied
Denise helped my husband pick a pair of walking boots, she was very informative and helpful and was able to show us a selection of boots to try, my husband needed good sturdy footwear due to an injury... See more
Company replied
Company details
About GO Outdoors - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom
- 01473 794506
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helped me find a good pair of boots and…
Helped me find a good pair of boots and helped me throughout very helpful
March 5, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ashley was fried and really helpful and…
Ashley was fried and really helpful and patient!
February 19, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A excellent range of items and very helpful staff.
We were buying items for D Of E and a member of staff called Ashley was very helpful.
February 28, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
My New Shoes
After visiting various other shoe outlets went to Go Outdoors (Ipswich) after a few minuets of looking at walking shoes a member of staff (Emma) ask if we needed help,I accepted the offer, she was very knowledgeable about the different characteristics of the shoes, we found the perfect pair in the right size. Thank you Emma well done.
March 1, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Spot on
Spot on. Got what we wanted at a good price. Emma & Eve were great.
March 1, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent personal service experienced…
Excellent personal service experienced today by Dani and Celeste while purchasing walking shoes. We took a while to make our decision but were not rushed and were given good advice. Thank you.
February 22, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
We were helped by Celeste on picking…
We were helped by Celeste on picking some good walking boots. She was fantastic and helped my son get dinner good priced boys and socks.
February 20, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Wanted some walking shoes/boots and…
Wanted some walking shoes/boots and struggled to find anywhere with knowledgable staff who could recommend most suitable. Ashley at Go Outdoors, Ipswich was extremely helpful & friendly with good outdoor knowledge. Would definitely go back
February 21, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Always top tier friendly service from…
Always top tier friendly service from all the staff. From advice about brands and features to helping find the perfect item, always very helpful. Shout out to Dani and Matt for helping with shoes today.
February 20, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Celeste and matt the worker on footwear was very helpful with finding me some socks as well as she went out of her way to check the over stock
February 20, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Dani , Denise , merrel shoes
Dani , Denise were so friendly in my quest for new shoes made my shopping nightmares a happy experience thank u so much
February 19, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very friendly staff and good range of brands
Both Matt and Aisha were very friendly and helpful. Nice shop, we bought just what we went in for, decent walking boots!
February 14, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Denise and Roxie helped massively with…
Denise and Roxie helped massively with getting me my walking boots. Much appreciated.
February 16, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Matt is excellent- he has served us…
Matt is excellent- he has served us before - super helpful and an asset to your store.
February 14, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Thank you Emma and Matt
Emma was very helpful when I was finding some new trail running shoes and Matt was lovely to talk to at check out
February 14, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent help with walking shoes.
Excellent help with walking shoes.
Fantastic knowledge by Dani who knew the best shoes to try for my very wide feet.
February 13, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent product knowledge
I asked for help to choose the best walking boots and Emma was Brilliant. What she had was product knowledge which really impressed me as I have only received such service abroad where staff are properly trained!
I think it was Jackie on the till who was very personable and helpful. Well done to the both of you.
February 11, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Helpful and friendly
D went out of her way in helping to in find me a jacket, in fact I bought two and although one was very low in price I am very pleased with both. M kindly helped us register for a loyalty card. Thank you
February 2, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Ayesha was helpful
February 11, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
ski gear purchase very poor experience
purchased large amount of ski gear .
struggled to get any advice from instore staff and eventually got what I thought as a experienced skier poor advice. the expereince was made even more frustrating securiy ink tag wa left on. luckily I noticed very diapoinnting experience and uneccessary trip to get tag removed . staff were disinterested when when I pointed out how annoying this was
December 16, 2025
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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