Laura was brilliant when helping me find the right walking boots for my 30 mile charity walk this coming Friday 18th September. I have metal plates in my left ankle and she couldn't do enough to hel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went into the Peterborough branch to purchase our first tent. We’re complete beginners and added to that I’m a full time wheelchair user which comes with its own complications. We asked to speak wi... See more
Company replied
Most of your staff were extremely helpful but this was let down by the person that checked us out. She charged us for a new bottle of gas (£30 pound extra) and when we raised the issue there were no a... See more
Company replied
Went in looking for a technical hiking boot for Kilimanjaro. Jackie was very helpful in identifying the perfect boot, even though my sizing was tricky due to normally needing a half size. She was pati... See more
Company replied
Company details
About GO Outdoors - Peterborough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Saville Road, Westwood, PE3 7PR, Peterborough, United Kingdom
- 01733 797038
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Megan was available, helpful and knowledgeable. She was able to arrange my large order quickly, seeking advice from colleagues and exceeding my expectations, which were already high.
May 18, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent service
Laura was very attentive and gave very helpful advice. Thank you!
May 15, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sue Gorden was very helpfull and caring…
Sue Gorden was very helpfull and caring with both to myself and my husband,
May 18, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Met Sue Gordon today and she was a…
Met Sue Gordon today and she was a great help and very knowledgeable.
Couldn't ask for more
May 14, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
2nd vist and Matt who served me last…
2nd vist and Matt who served me last Sunday, helped me out again even though I caught him as he was about to go on his break. With his help I chose the right chair for my back, its much appreciated as my holiday is going to be much more enjoyable now.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Danny and Shanon were excellent today
Danny and Shanon were excellent today . Very helpful , kind and understanding . Found what I wanted . Knowledgable . Great experience .
May 11, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Peterborough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went to get boots and trousers,
Went to get boots and trousers,
Served by Sue who is mega clued up on walking and mountain climbing,
Staff helped in price matching and applying applicable discounts,
Friendly people all around,
Thank you
May 10, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Luke was super helpful
Luke was super helpful. We chatted Biut the local area, as he spotted j was buying a waterproof map and some ratchet straps. Just got back in from the day on the water. Super grateful for his help setting up my go outdoors membershiptoo. Never had a bad experience at this go outdoors
May 7, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Well done guys 👍
We visited the Peterborough store today and chose a kayak Matt Danny and Dave were super helpful blowing it up and demonstrating the various elements of course we bought it lol and a a couple of life jackets well done guys 😊
May 9, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Peterborough
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Really helpful staff at Peterborough…
Really helpful staff at Peterborough good selection had all i needed
May 1, 2026
Reply from GO Outdoors - Peterborough
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Sue looked after us perfectly
Sue looked after us perfectly, helped me choosing a new pair of walking shoes, went through the fitting and walking process, very happy days
May 6, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Go outdoors Peterborough is a great experience
I was in store to try and buy sandals for my next trip. Sue Gordon helped me with this. Firstly, I really like Go Outdoors anyway as I know I will always find what I need. Secondly, the staff input is always good and this time with Sue all my questions were answered.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thank you GoOutdoors P’boro!
I had an absolutely outstanding experience at Go Outdoors Peterborough thanks to Steve! We were looking at tents, and although ours wasn’t on display, Steve had one ready to pick up. I had some questions about a bundle, and he went above and beyond—checking the bundle options, fully unboxing the tent, and even adding extra items I hadn’t considered. He then helped us load everything into the car. I can’t thank him enough—truly top-notch service! Five stars all the way.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Never a problem staff all very helpful…
Never a problem staff all very helpful very good service online , and very easy to use very satisfactory , thank you Peterborough staff at go outdoors.
April 28, 2026
Reply from GO Outdoors - Peterborough
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Brilliant service
Brilliant service
I got exactly what I wanted and the guy at checkout was great
May 5, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Most of your staff were extremely…
Most of your staff were extremely helpful but this was let down by the person that checked us out. She charged us for a new bottle of gas (£30 pound extra) and when we raised the issue there were no apologies just a comment of “oh I knew that I forgot” meaning we then had to wait for the refund to come in. This in itself wasn’t a problem for us, but the checkout staff never apologised, didn’t make any comment other than make us feel like we’d made life difficult for her.
April 26, 2026
Reply from GO Outdoors - Peterborough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I was served my Dave
I was served my Dave, he was friendly and very helpful.
April 16, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fast easy and fuss free
April 19, 2026
Reply from GO Outdoors - Peterborough
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.