We went into the Peterborough branch to purchase our first tent. We’re complete beginners and added to that I’m a full time wheelchair user which comes with its own complications. We asked to speak wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We went into the Peterborough branch to purchase our first tent. We’re complete beginners and added to that I’m a full time wheelchair user which comes with its own complications. We asked to speak wi... See more
Company replied
Went in looking for a technical hiking boot for Kilimanjaro. Jackie was very helpful in identifying the perfect boot, even though my sizing was tricky due to normally needing a half size. She was pati... See more
Company replied
Most of your staff were extremely helpful but this was let down by the person that checked us out. She charged us for a new bottle of gas (£30 pound extra) and when we raised the issue there were no a... See more
Company replied
Very pleasant young man on the tills, was very helpful with answering my enquiries. Shop set out nice. Staff helpful, bought a couple of items but the tent we wanted remained out of stock unfortunatel... See more
Company replied
Written by the company
Written by the company

Saville Road, Westwood, PE3 7PR, Peterborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We'd like to say a big thank you to Sue Gordon for her great help in sorting us out with a pair of walking poles for my husband. She provided us with all the necessary information about the range of poles available, how to use them and how to look after them. Thanks very much Sue. Would highly recommend customers seeking you out for your advice.

Reply from GO Outdoors - Peterborough
Great experience looking for a new coat. Came in with only a rough idea of what I needed, Laura helped me find the right coat for and was very friendly and knowledgeable. Young lad on the tills very helpful too, sorry didn’t catch your name! Thank you both, very happy with my orange Rab!

Reply from GO Outdoors - Peterborough
Took longer to arrive than first suggested on line. Not very easy to track on my account on the website

Reply from GO Outdoors - Peterborough
Great range of equipment and excellent service from knowledgeable staff

Reply from GO Outdoors - Peterborough
Had a brilliant experience at go outdoors Peterborough. Went in looking for some walking shoes and Laura took me through all the options including which brands and models had a wider fit and picked some shoes out for me to try. Ended up very happy with my purchase and Laura ran me through everything I needed to know. Brilliant staff, really very helpful in a way that wasn’t overbearing or salesman like.

Reply from GO Outdoors - Peterborough
I always enjoy visiting GoOutdoors here. The staff are friendly and very helpful. Today I was served by Dave. Excellent.
Helpful and patient. Thank you
Paula.

Reply from GO Outdoors - Peterborough
Visited today to exchange some new walking shoes. We were assisted by Laura ng. She was lovely. Helpful knowledgeable and a pleasure to deal with. Thank you.

Reply from GO Outdoors - Peterborough
Tom was very helpful and helped me to make the right decision which walking boots is best for my purposes. Thank you for your excellent customer service skills.

Reply from GO Outdoors - Peterborough
Shannon made this difficult customer feel valued and welcome. Not only that she had a good technical understanding of my difficulties as I am disabled and needed a set of boots that fitted correctly with adaptations. She was great to talk to and she did not rush through this purchase. She was a great ambassador for go outdoors and I will be returning again. The rest of the floor staff were approachable and willing to help. Customer service at its best. Well done

Reply from GO Outdoors - Peterborough
Great experience at GO Outdoors, Peterborough, it’s superbly located just off the motorway with really good parking (even for a car attached to a trailer) so it was an easy and convenient for us to grab a few bits.
We were looked after by Matt, who was friendly, knowledgeable and really helpful in making sure we had everything the boys needed for their first camping trip. He worked quickly as well, knowing we were in a rush, which we really appreciated. Brilliant service all round!

Reply from GO Outdoors - Peterborough
Friendly helpful service today, especially from Julia on the till who took the trouble to sort out various discounts, etc. Thanks!

Reply from GO Outdoors - Peterborough
Dave at the Peterborough store was fantastic, couldn’t recommend him enough. We needed a lot of kit for our teenager’s trip and he was extremely knowledgeable, helpful and polite. He really took the time to explain the options and recommend the things we needed. Thank you, we will be back.

Reply from GO Outdoors - Peterborough
Always have a great experience in the Peterborough store, Becky and Laura were a great help today when we needed to return a few items.

Reply from GO Outdoors - Peterborough
Buying walking shoes and was helped by Laura, very helpful and pleasant. Couldn't do enough to assist. All staff in Peterborough store very friendly.

Reply from GO Outdoors - Peterborough
Fantastic customer service from Laura today. Very knowledgeable on footwear.

Reply from GO Outdoors - Peterborough
Great customer service and great selection of products.

Reply from GO Outdoors - Peterborough
First time hiker - I can't recommend Jackie enough. I have large, wide feet and needed some walking boots for a trip in June 26. I'd been putting it off (not knowing what to expect) but Jackie answered all of my questions and had loads of suggestions for boots to try. She helped me find the perfect pair and I can't wait for my walking weekend. Thank you so much for a really positive experience.

Reply from GO Outdoors - Peterborough
Went into store with my son looking for some fishing bits, I’m clueless when it comes to fishing but Matt in the fishing area was such a great help, very keen to help and get you the best for what you need. Very polite/helpful staff member 🙂

Reply from GO Outdoors - Peterborough
Excellent service from a very knowledgeable member of staff (Tom), he took time to explain the merits of a range of hiking books and shared his experiences of walking the terrain which we, as novices, greatly appreciated.

Reply from GO Outdoors - Peterborough
We were very well assisted by Sue Gordon when choosing our walking boots. She was knowledgeable and friendly and made shopping a pleasure!

Reply from GO Outdoors - Peterborough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.