Porthmadog GO OUTDOORS- Recently visited this store during a trip to North Wales.. I required a new pair of hiking boots, I approached a staff member called Tyler, his customer service amd people s... See more
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I have used this shop on a number of occasions and I have always been very satisfied with the service. Today I had the pleasure of being helped by three members of staff. The first was just fine, the... See more
Company replied
Location of shop suits an easy shopping experience , large car park , helpful and familiar staff , very easy store to browse and buy from . I have never been there when it has been too busy and uncomf... See more
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I come here whenever I need walking or outdoor bits & bobs. It has great parking & the feel of an independent store. The staff are all extremely friendly, helpful & knowledgeable. Prices are competi... See more
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Company details
About GO Outdoors - Porthmadog (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Penamser Road, LL49 9NY, Porthmadog, United Kingdom
- 01766 800081
4.8
Excellent
550 reviews
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Excellent service from Tyler & Hari
Excellent service from Tyler & Hari, friendly, knowledgeable. Multi tasking between myself and another couple.
Both are a credit to the company.
July 3, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent value and customer service as…
Excellent value and customer service as usual.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Tyler gave us excellent advice
Tyler gave us excellent advice. He was helpful and appear knowledgeable. He represents your company in the best light
June 29, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff member called tyler
The shop worker tyler helped me with a cooker i was having issues with even though i hadnt purchaced it at the store. I ended up buying a new one.
He spoke wkth me abiut the local area and also reccomended a coffee shop.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tyler was an absolute legend
Tyler was an absolute legend. Helped me out no-end to find everything I needed for my upcoming hiking adventure. Thanks so much.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I had to visit the store whilst on…
I had to visit the store whilst on holiday as my walking boots sprung a leak!
I was helped by Tyler who listened to what I needed and suggested a great lightweight and waterproof boot that was in my price range.
I managed my walk up Snowdon the next day with ease.
A great little shop with a good choice of everything and you can take your dog in with you 😊
June 12, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Tyler was so helpful and friendly and…
Tyler was so helpful and friendly and made sure we had everything that we could possibly need. Great asset to the team!
June 13, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Went in to store to see if it was…wind break fault
Went in to store to see if it was possible to exchange a faulty wind break which we had purchased at the Wigan branch 2 weeks prior to coming on holiday one of the steel tips had come off the end of the pole James was magnificent dealt with it straight away and exchanged it under warranty nothing was to problematic and was dealt with professionally and also thanks to Tyler who processed the paperwork thanks again
June 6, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great products
Great products, they had exactly what I wanted. Outstanding service especially from Tyler.
Keep up the good work.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff
Dewi was very helpful in sorting out our membership as it had lapsed and our address had changed.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Got a new fleece and camping table at a…
Got a new fleece and camping table at a very good price. Tyler was very helpful when serving us!
May 30, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Tyler was brilliant
Tyler was brilliant, sorted out our quiet and found us the product we were looking for. Had many a pleasent experiance at the Porthmaddog go outdoors. Thanks Tyler
May 28, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Tyler top customer service
Tyler was extremely helpful in dealing with my club card which hadn't registered correctly
Great service
Thanks Tyler
May 28, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Outstanding help from Phil the manager…
Outstanding help from Phil the manager today. He not only showed a wealth of knowledge regarding the camping stove accessories, he went above and beyond to show us how everything fitted together so that we bought the correct item. Unfortunately, we are not from this area, or we’d 100% be back.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Boots at Porthmadog.Just been served and advised on…
Just been served and advised on replacement walking boots at the Porthmadog store.
I was served by Phil , the shop manager who gave great advice regarding my new boots.
Certainly a credit to the Go Outdoors brand.
Outstanding customer service.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A really like this shop
I really like this shop. The staff are always friendly, helpful and knowledgeable.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tyler was really helpful and was the…
Tyler was really helpful and was the same with every customer I saw
Disappointed in choice in the women's section, colours were drab so bought a small jumper in men's as much better choice of colours and styles
May 18, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Tyler was brilliant
Tyler was brilliant. When choosing a new pair of walking shoes you need some help and that's what Tyler provided. His knowledge of walking shoe construction and fitting is impressive. He gave us his time freely and we were under no pressure at all. Seriously good service. Thanks.
May 18, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Tyler was really helpful
Tyler was really helpful sorting out our click and collect order. He was chatty, friendly and really kind and made our experience even better, made conversation and had a laugh! Asset to the store!
May 18, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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