Porthmadog GO OUTDOORS- Recently visited this store during a trip to North Wales.. I required a new pair of hiking boots, I approached a staff member called Tyler, his customer service amd people s... See more
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I have used this shop on a number of occasions and I have always been very satisfied with the service. Today I had the pleasure of being helped by three members of staff. The first was just fine, the... See more
Company replied
Location of shop suits an easy shopping experience , large car park , helpful and familiar staff , very easy store to browse and buy from . I have never been there when it has been too busy and uncomf... See more
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I come here whenever I need walking or outdoor bits & bobs. It has great parking & the feel of an independent store. The staff are all extremely friendly, helpful & knowledgeable. Prices are competi... See more
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Company details
About GO Outdoors - Porthmadog (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Penamser Road, LL49 9NY, Porthmadog, United Kingdom
- 01766 800081
4.8
Excellent
550 reviews
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This company invites their customers to review, whether positive or negative
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Tyler was excellent, very helpful.
Hi, I found the piece of paper I had lost . The very helpful sales person in my previous review was Tyler. At the Portmadog store. He was excellent
May 14, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Excellent service from Ryan (I think
Excellent service from Ryan (I think, I lost the piece of paper I wrote his name on) I wanted some new gear for an upcoming camping trip. He gave great advice, recommendations and wasn't at all pushy. He knew his stuff and it was a very pleasurable shopping experience, quite rare in today's shops. I will return. Thank you.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Friendly Team
Went in for a pair of new walking shoes, was helped by Tyler, helped me find the right size and offered up some good information.
Met by Phil at the till who helped us set up a Go outdoors card with no fuss, great quick service.
Both friendly, knowledgeable people
Thank you.
May 12, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpfull staff as always
Friendly and helpfull staff as always, had a good conversation and a laugh especially with the manager and Ethan on our last visit.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great shopping experience me and my…
Great shopping experience me and my girlfriend are new to camping and Phil made it a quick and easy experience to understand what we needed we would recommend this place for anyone interested in camping or clothing for go outdoors
May 9, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Went to purchase some binoculars
Went to purchase some binoculars, Marc was very knowledgeable and very helpful.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
First class service as always
First class service as always. Phill the manager has a wealth of knowledge and information to help with my purchase requirements. Wish the storexwas bigger.
April 28, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Wanted to purchase a pair of OEX winter…
Wanted to purchase a pair of OEX winter trousers and could not find the pair anywhere. This store went above and beyond to get me the trousers that i wanted. Excellent service and friendly staff
April 11, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service, staff were very helpful throughout
April 11, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great customer service and Welsh tuition
Stopped to pick up a good but affordable coat at the Porthmadog store. The assistant (possibly manager?) went out of his way to help. He spent loads of time explaining waterproofing and breathability in words I could understand, with some humour sprinkled in, and some help with my Welsh pronunciation. Came out with a great coat, that I could afford, that will keep rain off for long enough, and able to say "Diolch"! Great coat
April 9, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent support
My hiking boots fell apart during the day so I went to Go Outdoors Porthmadog to get a new pair for the next day, and had great support from Hari and Alfie to select a new pair
April 3, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Porthmadog go outdoors…
Visited Porthmadog go outdoors to get some walking shoes for my son on Easter weekend.
It was really busy.
We were helped by a staff member called Alfie, he was so calm and really helpful even though lots of customers were requsteing shoes from the stores. He gave us some great advice on choosing the right hiking shoe for our son.
He even took us to the till to serve us.
Great customer service.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Super helpful and knowledgeable staff,it's my go to store when at the caravan
Super helpful and knowledgeable staff
April 4, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Had our tent pole snap on our first day…
Had our tent pole snap on our first day camping with the family. Went for a replacement and although the shop doesn't provide repairs. Phil and Marc went above and beyond and not only showed me what we needed but repaired my current one. Amazing customer service.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Our first visit to this store and we’ll…
Our first visit to this store and we’ll definitely be back. Three of us needing new hiking gear. Ethan helped us and was brilliant, knowledgeable and patient.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent service when I needed a bag quickly
I needed a new bag at short notice for a scramble on Tryfan. The shop assistants were polite, helpful, and knowledgeable, and gave me good advice on the different options available.
After considering all the choices, I bought a lightweight 22L Lowe Alpine backpack, which turned out to be perfect for the job.
Thank you — excellent service.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great personal experience getting my…
Great personal experience getting my two girls kitted out for a trip to Switzerland. Knowledgeable and confident.
February 19, 2026
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Gareth could not have been more…
Gareth could not have been more helpful. Thank you so much for all your advice.
October 27, 2025
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good service and everything in stock…
Good service and everything in stock that we wanted
October 24, 2025
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Exellent service from a 16 year old…
Exellent service from a 16 year old assistant in Porthmadog .
October 17, 2025
Reply from GO Outdoors - Porthmadog (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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