Popped in for a few camping/bugout supplies. Grabbed a Eurohike Lantern and a Gerber STL 2.5 folding knife. Got to say both are fantastic quality, the lantern is far better brightness than I expec... See more
Company replied
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Thanks to Paul, our shopping experience for a beginner angler, was a learning experience and a pleasure. Paul was not only knowledgeable but also very patient. He explained everything to my son and e... See more
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The staff were very helpful when I spotted an offer for sleeping bags at £2. They explained what the offer was, were approachable and efficient. The store was much bigger than I expected with load... See more
Company replied
Absolutely fantastic experience today! Went in to get a waterproof coat for my son & from the moment we walked in the staff were friendly & very helpful. Niamh & Tilly were exceptional! Fantastic ser... See more
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Company details
About GO Outdoors - Stoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom
- 01782 307800
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
waterproof 3/4 coat
Got a great deal on a waterproof 3/4 coat for work. Loads of choice. Nice chap Tom on the till served us.
August 27, 2026
Unprompted review
Excellent selection of outdoor clothes…
Excellent selection of outdoor clothes and equipment. Good service, very helpful. One of the assistants was very pleasant and helpful, Tom .
August 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went in to buy some walking boots for…
Went in to buy some walking boots for son . Staff were very efficient and Tom was very helpful and friendly at the tills
August 27, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Theresa was sound and very helpful
August 27, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really good selection and the staff are…
Really good selection and the staff are good vibes and really helpful, shout out to Theresa! She really helped me and I probably would’ve had swollen feet by the end of my camping trip if she hadn’t had helped.
August 27, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff & service
Absolutely fantastic experience today! Went in to get a waterproof coat for my son & from the moment we walked in the staff were friendly & very helpful.
Niamh & Tilly were exceptional! Fantastic service & a credit to the company
August 27, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Harry was brilliant- very helpful and…
Harry was brilliant- very helpful and friendly and professional- I left with everything I needed.
August 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Got the clothes and shoes needed
Got the clothes and shoes needed. Harry on the till was really courteous and interested in serving. Made the visit more worthwhile
August 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Huge selection of tents and camping equipment.
The staff were very helpful when I spotted an offer for sleeping bags at £2. They explained what the offer was, were approachable and efficient.
The store was much bigger than I expected with loads of tents to choose from and other camping equipment.
August 18, 2026
Reply from GO Outdoors - Stoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Anthony was full of knowledge and super…
Anthony was full of knowledge and super helpful, honest with his answers and helped me pick out the right footwear. Give him some recognition!!!
August 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good communication.
August 10, 2026
Reply from GO Outdoors - Stoke
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
great store with a wide variety
great store with a wide variety. very helpful staff. Rory at the till was knowledgeable and immensely helpful
August 23, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kyle was super helpful when purchasing…
Kyle was super helpful when purchasing my bike. Nothing was too much trouble and it was ready in less than 15 minutes. He even remembered my mum from the bike she purchased 12 months previous!
August 24, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff were very helpful and Tom on…
The staff were very helpful and Tom on the checkout was really friendly
August 23, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
First time visiting the store
First time visiting the store , impressed at the size of the store and the range of goods available.
Staff very helpful when asking for an item that was said to be in store on line but couldn't find it .
Harry on the tills was especially professional, friendly and chatty 😊
August 22, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Returned some tent cleaner and Fabisil…
Returned some tent cleaner and Fabisil as neither were required in the end. Tom dealt with the returns quickly and with ease. Good service. Thankyou.
August 23, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
This is our go to place for camping…
This is our go to place for camping kit. All the staff are great. They're helpful and know their stuff.
A special shout out to our assistant today Thomas "Smiley-face" Harper. What a nice chap, approachable and efficient.
August 23, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Ben was extremely helpful and friendly…
Ben was extremely helpful and friendly during my visit. He took the time to answer my questions and offered some really useful advice, making the whole experience easy and enjoyable. Great customer service and a real credit to the team at Go Outdoors!
August 23, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Staff were knowledgeable and helpful.
Staff were knowledgeable and helpful..
l was served by Rory who was very pleasant and polite.. extremely successful visit.. l would definitely visit again.. thank you
August 23, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Rory was a helpful and knowledgeable…
Rory was a helpful and knowledgeable member of staff. He gave me some great advice on choosing climbing shoes, drawing on his own personal experience, which made the recommendations feel genuine and trustworthy. He took the time to understand what I was looking for and helped me find the right option. Excellent customer service — really appreciated the advice!
August 23, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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