GO Outdoors - Stoke Reviews 

We visited today, primarily to look at camping chairs. Whilst there, we also enquired about Air beds (as ours is leaking). We spoke to Joel D who was excellent in giving us information on All the options, benefits & disadvantages of Air beds/self inflating mats / camp beds . Whilst we were enquiring, we also asked about a new air tent (to replace our "old" Outwell Montana 6, which has been brilliant), Joel was brilliant in explaining the options, Zempire, Berghaus, footprint, carpets etc.
He's given us lots to think about, I would definitely recommend speaking to him. So friendly, helpful

Theresa and Harry above and beyond with there help and customer service today, highly recommend the store no hard sales just help

Great discounted products and helpful staff. In particular Harry who served us, very friendly and chatty

I wanted to return a coat that I had ordered online to get in a bigger size. Rory served me he was very helpful.He gave me full refund first, he then checked the stock levels and found that they had 4 in stock. He then asked another member of staff ( Ant) to find the item which he did promptly. All in all the service was brilliant. Thank you

Amazing experience today with Anthony - thanks so much for all your help.

The lady serving me made a great effort to get my sale through, despite there being a company wide issue with card/phone transactions. I cannot praise her enough!

Thank you to Theresa who was absolutely amazing today. Nothing was too much for her, she told me all about the shoes I was interested in. And helped me decide which would be the best shoes for me. She is extremely patient, I swapped shoes several times and the whole time Theresa was helpful and pleasant. This lovely lady works really hard. However when we got to the till a young lady was just chewing chewing gum and acted like she was bored and “Jo” “Imogen” and a gentleman who worked there were stood around, talking about another colleague, saying they had put down they could work any hours and now they had let them down. I just don’t think it’s very professional to be gossiping about another colleague in-front of customers. The 5 star review is for Theresa, who was lovely. If I was giving a star rating based on the other 5 colleagues it would be a 1 star.

The person who served me was polite very helpful and knowledgeable.
Due to his efforts I bought this pair of shoes

Staff are friendly, knowledgeable, and helpful.

Customer service was outstanding and I couldn’t ask for more the staff who served me today deserves a pay rise

Harry was great help. Very positive just what you need shopping in a place like go out doors

Harry was lovely at the tills.chatting about fishing at our farm lake.

Hes an asset to the company and made our shopping experience.

Served by Harry who was very pleasant and helpful with 2 old folk who’s membership cards had expired

Kyle helped me pick out my bike for what I needed. Very friendly and great service!!

Bought my son a jacket, in store help from Clare who was attentive and friendly and Harry at checkout who was friendly and had great chat. The best store in Hanley.

We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happy and chatted away to us. At one point he got stuck trying to open a security tag and his colleague Jo came along to help and sorted it straight away - teamwork!! Staff and store make Stoke Go outdoors the best experience !!

Tom served us today after purchasing some fishing equipment and he was very polite and smiley throughout our experience. His customer service was faultless. Thanks, Tom. We also received help and guidance upstairs while searching for accessories and again, great service.

Tom was very nice and helpful, providing all the information I needed about the membership and registration process. Thanks, Tom! The staff are always very friendly and helpful!

Visited store again today. Had great advice from Imogen on rucksacks for my daughter. Really knowledgeable and friendly and took time with my daughter. Brilliant experience. Some fab young staff in store.

Great experience today at the Stoke store. Niamh & Ellie were very helpful to me. Also, Millie at the till was very helpful & professional.