Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... See more
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Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... See more
Company replied
Had no confirmation that my order was waiting to be collected and part of the order was missing Staff in the store couldn’t sort it out I had to email customer service and still not had a response. B... See more
We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... See more
Company replied
Company details
About GO Outdoors - Stoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom
- 01782 307800
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent staff
Visited the store today, Paul was extremely helpful, very professional and polite. He was a wealth of knowledge with the fishing equipment. Highly recommend speaking to Paul for all your fishing needs
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Came into store this afternoon to get…
Came into store this afternoon to get some camping stuff and we purchased some items we were served by a lovely lad called Tom who was really nice his colleague called Rory also helped with a discount as we had a display item and the manager kindly gave us a discount so we where really happy love this store always so welcoming and friendly really nice friendly store highly recommend it here x
August 2, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Nice job
I got served by Rory who was great! They where chatty and helped find a lost code for the wellys i was buying. Friendly workers really make all the difference!
Good big store, was busy but didnt feel like it.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Paul was extremely helpful
Paul was extremely helpful, hopefully we will deal with him again.
Thanks Paul for all your help (fishing)
August 2, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Tom was solid
August 1, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Super Staff
Store clean, well stocked and clean. Our dog is always welcomed. Staff super friendly and helpful if you need them. Toilets onsite lovely 😍 Tom served us today he was polite and very friendly 😀
August 1, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stoke
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Tom was a star
August 1, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service, asked a few members of staff questions, all were helpful. Easy to find everything and friendly service from Harry on checkout at the Stoke branch.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Absolute banger mate
Absolute banger mate . New tent , new life im off. Rory is a superstar
July 31, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Festival park
Visited festival park Stoke-on-trent store ,and was served by 2 lovely girls both called katie ,very helpful ,was ment to collect a tent the next day and they got it ready there and then in the shop for us to take away with us. Both very polite
Harry on the lower level till is also lovely to deal with very good and polite.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Carol helped my daughter to pick horse…
Carol helped my daughter to pick horse riding boots and gave advice on the boots and other items. Carol was very helpful, knowledgeable and nice. Julie :)
July 24, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service!
Visited the stoke go outdoors after we couldn’t get everything we needed online, and we’re so glad we did!
We not only got what we needed, but for a great price too!
The staff were extremely helpful from start to finish. One staff member upstairs overheard us talking about a kitchen we wanted but it couldn’t find. This staff member (didn’t get name sorry), and Tilly located the display kitchen and allowed us to take this! We were so grateful as it was out of stock everywhere! And we got it for a bargain price.
Harry on the till was also fantastic, very friendly and accommodating, helping us locate our membership information.
Thanks, we’re now sorted for our camping trip!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Wrong address!
The store at festival park stoke was great when we got there but due to the the wrong address on the website we wasted half hour round stokes one way system trying to find the store. We eventually parked up and went on foot and after still not being g able to find the store we asked inside a little shop who said the store had moved some time ago. 😡😡
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for taking the time to leave your review.
We are pleased to hear that your experience in store at Festival Park was positive, but we are very sorry to learn that the address shown on our website was incorrect. We appreciate how frustrating it must have been to spend time navigating Stoke's one-way system and searching for the store, only to discover it had moved.
This is not the experience we want for our customers, and we understand the inconvenience this caused before your visit even began.
Your feedback has been noted and will be shared with the relevant team so that the store information can be reviewed and updated where necessary.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the frustration caused.
Kind regards
Go Outdoors Customer Care Team
Got the right walking shoes today with…
Got the right walking shoes today with a lot of help and patience from Ben , also Harry was very helpful and pleasant and polite.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
…..…
first time in this go-outdoors store today, thank you to niamh for being friendly and going out of her way to help me find what i needed. really great customer service and positive experience 👍🏼
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service from a very polite…
Excellent service from a very polite and helpful young man named Harry. He offered to help me to take my goods to the car. He also helped with my membership
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great assistance when purchasing…
Great assistance when purchasing folding chairs and top class service from Harry on the tills who offered unprompted to help carry the chairs and the heavy folding trolley to my car.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful members of staff
Very helpful members of staff, found everything we were looking for. Served by Harry, thanks!
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Harry was extremely helpful today with…
Harry was extremely helpful today with our purchases at Go outdoors
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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