Shirley was incredible. Having tried on several styles of walking shoes, which she ensured fitted correctly or otherwise, I finally decided on Merrell Mohab 3 GTX. Going to the cash desk to pay, I... See more
Company replied
Location
Switch locationThe Shambles 7-8, WR1 2RF Worcester, England, GB
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See what reviewers are saying
Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more
Company replied
Limited stock in Worcester store. Seems to sell lower end Companies like Peter Storm. NB. The Rab contact gloves only deserve a 1 star as fingers are too long and the contact fabric is so annoying tha... See more
Company replied
On my home , I was lucky to bump into Nicola, @ Worcester bus depot , she was so pleasant , & told me she worked for Go outdoors in Worcester . I told her I needed a packable jacket , she advised... See more
Company replied
Company details
About GO Outdoors - Worcester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom
4.9
Excellent
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer care
Great customer care, went in for some walking boots for my son, Shirley got several sizes and took the time to ensure they fit properly. Highly recommend a visit if your child needs foot wear as they take the time they need to ensure you get what is right for you
June 6, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Exceptional Help Choosing Walking Boots
I received exceptional service from Shirley when I purchased a pair of Scarpa walking boots in February. She knew everything about the different types of boots on sale and guided me to the ones that were right for me and the type of walking I do. She was extremely patient and nothing was too much trouble. I have used the boots regularly over the last few months and they are perfect. I love them. Thank you Shirley!
February 26, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Shirley was amazing and she has given…
Shirley was amazing and she has given me confidence to buy from this store in the future 🙂
May 22, 2026
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Servered by Shirley@Worcs
Servered by Shirley@Worcs, who was again very helpful and knowledgable about the product range for what items I was looking for.
Great customer service would highly recomment this store
May 19, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful and good customer service
Very helpful and good customer service, from Shirley @ Worcs 2592
June 4, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Romie was v helpful in my trip to…
Romie was v helpful in my trip to Worcester today. Thanks.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Staff were very helpful but stock…
Staff were very helpful but stock record we not as shown on website, this was also the case at nearby store. Romie was very polite & helpful trying to sort out the situation.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff and excellent shop
Very helpful staff and excellent shop
Assisted by Shirley @Worcs 2592
June 1, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Shirley at Worcester 2592
Shirley at Worcester 2592 was absolutely incredible, willing to wait on me hand and foot. Outstanding service!
June 1, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
The staff are very helpful and patient
The staff are very helpful and patient, I must have tried on every pair of shoes in the shop before I chose a pair. Thank you.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
What a lovely visit to store Solace…
What a lovely visit to store Solace your instore customer service rep was so helpful with us in buying foldable chairs and making sure we brought the right ones for us and telling us we had another colour available which my husband went with the blue instead of black we will be back to buy more for our 2 kids buy one get one half price is a fab deal sSolace was a friendly staff member credit to your store 👏🏻
May 30, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great experience and service.
Great experience from start to end. Solace and Ronnie were attentive, helpful and I left with exactly what I can in looking for.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I found shirterey a very young lady
I found shirterey a very young lady. And very helpful
May 26, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Needed a pair of walking boots
Needed a pair of walking boots. Chose Berghaus Hillmaster II GTX. Shirley (2592) was very knowledgeable and helpful. Also looked at Brasher, Meindl and Scarpa. Thankyou.
May 5, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff very knowledgeable and attentive
Staff very knowledgeable and attentive
A pleasure shopping there
I was served by Shirley
May 13, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you Shirley
We have visited Worcester location many times. We were served by Shirley most of the time. Shirley was very nice and friendly nature and explained everything to us. Thank you, Shirley.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff gave good advice
May 16, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Walking shoes
I was greeted by Uan who was very helpful and able to find me the shoes I was looking for and in the size I needed.
But also to sort out my membership and bring it up to date - something that had been waiting for quite some time but he sorted in minimal time.
Excellent service
May 19, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Fab service from Lian and Paul today
Visited your Worcester shop today to grab a few extra bits for my children's DofE.
Fab service from Lian and Paul, very friendly.
Very helpful regarding your Club Member card and Scout Leader discount.
Many thanks, Kelly P
May 19, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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