Gopuff Reviews 

Too bad I can't give them a zero
They lie lie lie!!
Offering $50 worth a free groceries for SNAP recipients..
All a lie
They're just like Trump

Worse company to every work with. Waste of time, money and you will be mistreated!

It's a scam. I've been charged for a year straight with absolutely no way of getting a refund from them. No response to support. I've removed my card details and cancelled my membership over a year ago.

SCAM AVOID. TAKE YOUR MONEY AND THEN SAY NOT IN THE AREA BUT DO NOT REFUND. WASTE OF TIME.

Shocking!!! Ive used this service a few times. Always items missing. Drivers say...contact support. I contact support and support do not help. Ive lost so much money recently its really upsetting. Drivers are steeling the goods. NEVER USE PLEASE

There is only one rider who is actually courteous and polite, the rest, appalling.

Customer Service representatives very unprofessional and rude.

Survey that they conducted recently about why I don’t use them for my weekly shop, guys be serious. There’s ambitious and then there’s plain naive.

It's actually one of the better delivery services out there but. I'm a premium member and I shop there three or four times a month. It's completely ruined by the customer service. Every time I've had something that has gone wrong with my order they basically just don't care. It's one thing to the next; expired items, mouldy bags: for some reason the paper bags have started stinking of rotten mould. And they all just come back with refund request denied. Not even so much as a Goodwill gesture when something goes really wrong.

The worst customer service, I waited on 3 separate occasions for help with missing items from my orderr after the third time I was offered a 215.47$ refund from the manager Aditya. I contacted two days after they said this and Aditya then refused to help me saying they were speaking about a cancelled order and there was nothing they could do to help me when I was MISSING ITEMS from my delivery to which they kept copy and pasting the same response saying my items were delivered and they were not.. absolutely disgusting customer service

I have ordered coffee this morning so that I can have coffee before I go to work the order arrive. Everything came on it but the coffee I went on customer service and I said I wanted my coffee. They refuse to deliver my coffee instead they will take another three working days for me to have coffee. I have to place yet. Another order of a minimum of £15 to avoid charges plus a delivery fee of £1:99 so to get my coffee, I had to spend another £16:99. Dirty tricks clumsy. That you have to place another order of £16.99 to get something that should be on your shopping bag. Avoid avoid.

When our delivery driver shower up, he came smoking at my door, then when he left he hit our mailbox so hard he twisted it. It’s cemented into the sidewalk. I contacted customer service where they apologized I had a bad delivery experience then refused to supply the drivers info so I could file a claim against his insuriance. I have video footage of him hitting it. I’ve had to file a police report about this. Will NEVER use gopuff again, I’ll walk to the store if I need anything. They do not care about the customer.

WHAT A NERVE! This poor imitation of a company accepted my order, had me wait patiently for delivery, pretended to be here, then cancelled the order and drove away.. and of course they have taken my money, and now tell me (too close to pay day for comfort!) that I must wait up to a week for a refund. DISGRACEFUL CONDUCT, CRAP SERVICE, AND A VERY NICE AND HELPFUL CUSTOMER SERVICE AGENT WHO COULDN'T DO ANYTHING ABOUT IT AND WAS THEREFORE NO USE AT ALL. AVOID AL AT COSTS.

Super bad driver refused to come upstairs for the delivery I’ve been charge almost $10 for “to the door delivery “ and the driver refused to come up ??!!!
Last time I order there. Super high delivery fees bad experience and bad driver who as a fact doesn’t wanna work

gopuff sold me 2 expired items. They refused to refund me and only credited for 1 item, which is worth less since I refuse to buy from thieves!!!!

One of the worst delivery systems ever. Every time I’ve ordered as a loyal, FAM member the quality of service has got lower and lower. It’s a scam. Pay for additional deals (always out of stock), priority delivery and they will deliver to others first, tell you that at the door then support says they can’t see where their drivers have been? The ‘live cam’ is simply creepy, watching poor depressed members of staff walking around a messy supermarket in a zombie like state. Won’t even refund the priority when they don’t meet their own public policy. It’s just sh*t to be honest. Oh yeh and you’ll get fruit and veg that’s off within 5 minutes. Never using again

I ordered their go bag and receive moldy product. When I contacted them I was told there was nothing they could do about it. They made it sound like a one-off issue I re-ordered and received moldy product again. After over an hour with customer service, it was made clear thatGopuff has no interest in making this right.

One of the four bags of groceries I ordered was not delivered.
Since I didn’t know how many bags the products would be packed into, I didn’t realise anything was missing at first. I unpacked the three bags I received and only the next morning, when sorting them for recycling, noticed that a whole bag was missing.

I contacted Support and expected at least an apology or some help. Instead, I was told that because I didn’t report the issue within 12 hours — basically, goodbye.

I’m honestly shocked by this kind of customer service. Unfortunately, I didn’t check the reviews beforehand and trusted the advertising. Well, now I know better.

I canceled my account after numerous complaints against one of their drivers. He constantly showed up blasting his loud rap music in our quiet community, didn't wear a shirt, and even showed up to our door while smoking weed. GoPuff refused to do anything about it, which is why we no longer use their services.

I posted a five star review earlier. Again, I live in Southern California. Not sure where negative posters live. Always exceptional service with GoPuff.

Waited over a hr for delivery time kept changing then got offered a measly £2 credit I could have cooked a meal quicker

Last night, I made a delivery order through gopuff, but unfortunately the driver took off with my $200 worth of food. I had put in a lot of effort to afford this delivery and provide sustenance for myself and my family. I am not looking for pity, just wanted to share my encounter with this company. According to the law, the perpetrator must have intended to deceive and gain possession of my belongings. I contacted my local police station and reported the situation, following their request to wait 24-48 hours. If my funds are not returned within that time frame, I will take legal action for fraudulent behavior and take the case to small claims court in order to retrieve my money.