"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more
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How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
All the staff are extremely helpful and friendly, always a smile. Very informative.
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4.0
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and competitive prices.
I was very pleased to receive my order very quickly and well packaged. No problems at all. Very competitive prices too.
July 27, 2023
Unprompted review
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Brilliant buying experience
Package was delivered faster than expected and was very well wrapped. I would not hesitate to buy again from Gordon’s. Very pleased with all aspects from browsing to receiving.
July 17, 2023
Unprompted review
Reputable Company
I purchased some Note BB cream. Prompt delivery and great product.
July 29, 2023
Unprompted review
Very good and quick service
Very good and quick service, will order again from Gordons Chemist if they still stock the product I ordered.
July 7, 2023
Unprompted review
Good service
First order very happy was promptly delivered and well packed have already ordered a second item
July 27, 2023
Unprompted review
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Great prices
Great prices, very fast despatch. Very satisfied. Highly recommend this retailer.
July 8, 2023
Unprompted review
The quick delivery
June 18, 2023
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10/10
Excellant price and very efficient and prompt on delivery ,will use again
June 18, 2023
Unprompted review
Cardboard Box for postage...when padded envelope may have suffices
Product I ordered have used before...only used Gordons because NOTE cosmetics dont have own website.....ordering fine...product great.... BUT...second time of ordering...it arrives in a large cardboard box....these are small plastic tubes...I ordered 2....if in padded envelope would still have been protected and gone through my letterbox....wonder why they do this...all else great..cheaper postage that Look Fantastic which is another company I vcould have ordered this product from
June 7, 2023
Unprompted review
Reply from Gordons Chemists
Dear Lynne,
Many thanks for your review, and for your custom. We greatly appreciate that you’ve chosen to shop with us.
We are sorry to hear about this issue with your order, to confirm we use recycled boxes and paper inside our orders to reduce our carbon foot print.
I will pass along your comments to management.
Best wishes,
Gordons Direct
Good efficient service and the right…
Good efficient service and the right product at the right price
June 15, 2023
Unprompted review
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Very efficient and quick service
June 28, 2023
Unprompted review
Quick dispatch and arrived before…
Quick dispatch and arrived before estimated arrival date and affordable
June 15, 2023
Unprompted review
Great prices and quick delivery 😊
June 21, 2023
Unprompted review
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Lovely service
Lovely service, speedy delivery and original products.
Thanks..
June 1, 2023
Unprompted review
Never an issue - reliable
I have always found Gordons to be reliable and good value. I’m a returning customer. Never had an issue.
June 19, 2023
Unprompted review
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