"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
All the staff are extremely helpful and friendly, always a smile. Very informative.
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4.0
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and delivered as expected.
May 11, 2023
Unprompted review
Advertisement
.my shampoo and conditioner
Had my order when said and in good condition very pleased
June 1, 2023
Unprompted review
First time ordering from Gordon and…
First time ordering from Gordon and will be the last time. Arrived with missing items. I received a refund for the missing items after a number of e-mails . Feel so annoyed with the customer service. I was not refunded straight away it took a few days. I didn’t want a refund I wanted the items I had paid for, but was not even given the option.
May 10, 2023
Unprompted review
Reply from Gordons Chemists
Dear Ruth,
Thank you for taking the time to leave this review.
Please accept our apologies again for the missing items.
After you reported the items missing we refunded you on the exact same day and we did it on our second email correspondence with you after we asked you to please check if the box had been tampered with in our first reply (As this may unfortunately happen in transit.)
Unfortunately we were not able to send you on the items which was why we refunded you, please accept our apologies for this and the refund does take a couple of working days to show on your bank account as it was issued on a Friday.
We trust the refund found you safe and well.
Best wishes,
Charlotte | Gordons Direct
Impressed new customer
Im always dubious about purchasing from a brand I've not heard of before but I was very impressed with the service I received from Gordons. My parcel was packed well and arrived on time. Everything in my order was correct.
May 5, 2023
Unprompted review
I never got the parcel i paid for since…
I never got the parcel i paid for since the postman marked it as delivered but obviously decided to steal it so im down £12 for nothing 😡. I won't ever be shopping on gordons again.
May 25, 2023
Unprompted review
Reply from Gordons Chemists
Dear Deala,
Thank you for taking the time to leave this review.
We are so sorry to learn about the issue wth your parcel. Would you mind emailing us more information including your Gordons Direct order number (It will begin with 21001...) to info@gordons-chemists.com and we can assist you further.
Thank you in advance.
Best wishes,
Charlotte | Gordons Direct
Advertisement
Great price and super fast delivery
Great price and super fast delivery, will be purchasing again
June 5, 2023
Unprompted review
Was searching for a specific item I…
Was searching for a specific item I found on the Internet and your pharmacy was the only place that stocked it. Thankyou so much for quick delivery and super notifications on delivery
May 8, 2023
Unprompted review
I did not receive the product ordered
I did not receive the product ordered.
L'ORÉAL and hair styling cream Light was ordered
but L'ORÉAL hair and beard styling cream medium was delivered.
May 16, 2023
Unprompted review
Reply from Gordons Chemists
Dear Rob,
Thank you for taking the time to leave this review.
We are so sorry to learn about the issue wth your items. Would you mind emailing us more information including your Gordons Direct order number (It will begin with 21001...) to info@gordons-chemists.com and we can assist you further.
Thank you in advance.
Best wishes,
Charlotte | Gordons Direct
Thank you very good
May 17, 2023
Advertisement
Really good service and delivery
Really good service, good price for my electric toothbrush. Speedy delivery.
May 16, 2023
This perfume store is a haven for…
This perfume store is a haven for fragrance enthusiasts. With its extensive collection of exquisite scents from renowned brands, it offers an olfactory journey that indulges the senses.
April 12, 2023
Unprompted review
Advertisement
Excellent service and the most…
Excellent service and the most competitive price. Fast, efficient and very well packaged. Will definitely use Gordon’s again.
April 16, 2023
Excellent service from start to finish…
Excellent service from start to finish thank you
March 17, 2023
Bought from Gordon’s before great value…
Bought from Gordon’s before great value and always delivered on time
March 16, 2023
As advertised
March 16, 2023
Advertisement
It's delivered with very careful and…
It's delivered with very careful and good packing. Thank you
March 16, 2023
This perfume has a floral scent that's…
This perfume has a floral scent that's perfect for spring and is long-lasting without being overwhelming.
March 2, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.