"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more
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See what reviewers are saying
How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... See more
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4.0
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Will definitely use again!
I was very glad to find those products I have been looking for on the website.
Delivery within advised time
March 10, 2023
Unprompted review
I ordered item well over a week ago and…
I ordered item well over a week ago and the service and customer service has been awful you used a company who would deliver on time and track where they where so you can plan your day now you use the awful service of royal mail not good?
you did send me a email to say thank you for using your business and staying with you well until you change your way this will not happen you wanted my opinion
I have already sent an email to customer service but awful response
March 16, 2023
Unprompted review
Reply from Gordons Chemists
Dear Colin
Many thanks for taking the time to leave us this feedback.
Thank you for providing us with the information we needed to look into your order for you.
We're pleased to learn that this was delivered to you on 21st March, and we trust that everything is suitable for you.
Please don't hesitate to contact our Customer Services team if we can be of assistance in any way at all.
Best wishes, and thank you again for shopping with us.
Peter | Gordons Direct
Prescription Service Great
Repeat Order Prescription Service is fantastic. Never any issues with supply of required medication. Generally several staff on, so never have to wait too long. Staff pleasant.
February 6, 2023
Unprompted review
Easy to order and quick delivery.
February 17, 2023
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Spot on great service and price
February 17, 2023
Order very quickly delivered
Order very quickly delivered. I couldn't get the item I wanted from anyone else. Excellent service.
February 16, 2023
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Ordered on a weekend received on the Friday
Ordered on a weekend then received on the Friday which was quicker than they said so I was very happy as I’d left it a bit late to order.
February 13, 2023
Excellent price and very quick…
Excellent price and very quick delivery. Jean Paul Gaultier perfume tin was in perfect condition & well packaged. Would use again and definitely recommend
February 14, 2023
Quick delivery and cheaper prices than…
Quick delivery and cheaper prices than most places
February 28, 2023
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Easy transaction
Easy transaction, great prices, great communication for tracking. Thank you.
February 28, 2023
Good price and excellent delivery
Easy to order online,together with good price and delivery .
February 21, 2023
Good price and very quick delivery.
February 15, 2023
very pleased with my purchase arrived…
very pleased with my purchase arrived quickly
February 27, 2023
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Always a great price and good postage…
Always a great price and good postage prices too
February 24, 2023
Bought for my daughters birthday
Bought for my daughters birthday, great price and fast service.
February 10, 2023
Gillette Contour Plus
One of only a few retailers still stocking Gillette Contour Plus razor blades.
February 8, 2023
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