I've ordered a product, and it still isn't getting to me. I've email them several times and if not even gotten a word back. Horrible horrible horrible customer service. Plus where is my product?
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Coming from CHINA, I should’ve known better. The shirts I ordered looked like thin sweatshirt/sweater material. The shirts I RECEIVED looked like Halloween outfits. Or dri-fit workout rejects from Pre... See more
Placed order, never received order confirmation, shipping confirmation, OR THE DRESS. Have reached out via email and Facebook as that is the only contact I can find, and have not heard back. Meanwhi... See more
Grace Karin is my go to shop now for all special occasions. I have an unusual body shape where my torso is shorter, however I'm tall with long legs. It's very difficult for me to find anything that w... See more
Company details
Written by the company
Founded in 2008, GRACE KARIN has dedicated to offering high-quality women's fashion apparel with the principle of "simple and stylish". We strive to provide each customer with a fit tailoring and a stylish collocation that emphasizes details, which helps to bring a comfortable and refined lifestyle. We hope that every woman wearing GRACE KARIN will have a young mindset that can transcend ages. Our style focuses on modern, elegant and simple clothes which are not only suitable for daily but also for party and work. Building a modern and exquisite image is a sincere gift for you.
Contact info
EASEY COMM BLDG 253-261 HENESSY RD WANCHAT HK, 75HG+7H, HongKong, China
- support@gracekarin.com
- www.gracekarin.com
2.3
Poor
118 reviews
Hasn’t replied to negative reviews
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Poor quality
I placed an order almost a month ago, and I just received my shirt today. The printing on the shirt is poor quality, and it’s crooked on the shirt. The printing seems as if it will simply peel off the shirt. I am very disappointed, and will not order from your company again.
December 7, 2019
Unprompted review
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Right fit
the dress i ordered was the right fit i ware a size 6-8 counting on the designer the dress i ordered was a medium and it fit perfect, the quality of the dress was good for the price plus i received a lot of compliments i will definitely order again.
November 25, 2019
Unprompted review
Express Shipping 7-12 Days???? Plus 3 days order processing? Are you kidding?
And $33 in my case, more than half the value of the merchandise.
What century are we in?
This purchase was a birthday gift which completely missed the birthday, despite being ordered 6 days before the event. After 6 days, the order still had not shipped! I did not see the link at the bottom of the webpage advising 7-12 days until after ordering, otherwise I would have shopped elsewhere.
Buyer beware.
November 9, 2019
Unprompted review
Incorrect sizing unless you are Chinese!
Recv'd my pkg...2+ weeks..
Ok pricewise but plz change Sizing Chart to "Chinese Sizing"...will not return due to cost but probably not order again...
November 2, 2019
Unprompted review
Horrible!!!
Horrible!!!! I ordered a shirt on September 6th of 2019 and I it "shipped" but I never recieved it and I contacted the company and shortly after my tracking # was no longer found I have never had such horrible service and it is october 2nd and still no product!! And no communication from the company! I DO NOT RECCOMEND THIS COMPANY!!
October 2, 2019
Unprompted review
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I never received my purchase!
September 12, 2019
Unprompted review
A-line dress
Great customer service, fast and helpful.
Product is well made, fits like expected, nice fabric
Only pitfall: limited size availability
September 11, 2019
Unprompted review
Excellent service all the way
September 4, 2019
Unprompted review
Dress is pretty
Dress is pretty. As pictured. Size wise is true to size. Shipment is quick.
September 2, 2019
Unprompted review
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Beautiful clothes
Beautiful clothes, good quality.
Shopping to UK was fairly quick.
Would recommend
April 6, 2019
Unprompted review
Quick,seamless online purchase,fast…
Quick,seamless online purchase,fast delivery to Perth Australia in less than 14 days from placing order.Dress was beautifully made,fitted well.Lace and gem detailing is stunning.Would recommend and will use again.
Thank-you for supplying another gorgeous evening dress.
April 4, 2019
Unprompted review
Reply from GRACE KARIN
Thanks for the positive feedback. We will keep our steps on improving our quality and service.
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Reply from GRACE KARIN
Thanks for your positive review! We will keep our steps on improving our quality and service.
The prints were not aligned properly on…
The prints were not aligned properly on both the sides. No proper stitching. Loose buttons.
April 3, 2019
Unprompted review
multiple orders
i have ordered 4 items now, 3 are perfect and one is a bit tight and shorter than advertised, but i can work with it. quality items, quick delivery and a good 'different' product
March 16, 2019
Unprompted review
Reply from GRACE KARIN
Thanks for your awesome feedback. We will move on and improve our clothing sizing problem.
I like everything
March 5, 2019
Unprompted review
Reply from GRACE KARIN
Thanks for your positive feedback. We are a pleasure that you love our items.
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I orderd iT many weeks ago and it still…
I orderd iT many weeks ago and it still didn’t arrived!!!!
March 4, 2019
Unprompted review
excellent quality and fast delivery.
excellent quality and fast delivery.. i really like it and recommend to my friends
March 2, 2019
Unprompted review
Reply from GRACE KARIN
Thanks so much! We are the honor that you love our items.
Shipment didn't arrive In 2 months
Shipment didn't arrive and it is almost 2 months. Please give my money back. Tried sending emails with no response from customer service.
March 1, 2019
Unprompted review
Reply from GRACE KARIN
Hi Nehal, we are so sorry. You can check your email inbox, the package arrived at Mar.2nd. It was delivered in or at the mailbox. Cause those days that we sent you the package are holidays in China lunar new year, they don't work until the holiday end. We checked our mail inbox and didn't found an email from you. Which email did you send to? Thanks
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