While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I've ordered a product, and it still isn't getting to me. I've email them several times and if not even gotten a word back. Horrible horrible horrible customer service. Plus where is my product?

Rated 1 out of 5 stars

Coming from CHINA, I should’ve known better. The shirts I ordered looked like thin sweatshirt/sweater material. The shirts I RECEIVED looked like Halloween outfits. Or dri-fit workout rejects from Pre... See more

Rated 1 out of 5 stars

Placed order, never received order confirmation, shipping confirmation, OR THE DRESS. Have reached out via email and Facebook as that is the only contact I can find, and have not heard back. Meanwhi... See more

Rated 5 out of 5 stars

Grace Karin is my go to shop now for all special occasions. I have an unusual body shape where my torso is shorter, however I'm tall with long legs. It's very difficult for me to find anything that w... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Founded in 2008, GRACE KARIN has dedicated to offering high-quality women's fashion apparel with the principle of "simple and stylish". We strive to provide each customer with a fit tailoring and a stylish collocation that emphasizes details, which helps to bring a comfortable and refined lifestyle. We hope that every woman wearing GRACE KARIN will have a young mindset that can transcend ages. Our style focuses on modern, elegant and simple clothes which are not only suitable for daily but also for party and work. Building a modern and exquisite image is a sincere gift for you.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I didn’t receive my package even after…

I didn’t receive my package even after 1.5 months

March 1, 2019
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Hi, we are so sorry. It arrived at the US at Mar.3rd. You can receive it in a week maybe. Cause it was peak logistics at those days that we sent you, the items were all shipped very slow. Very sorry!

Advertisement
Rated 5 out of 5 stars

Quick postage and good quality items

Quick postage and good quality items. As the items were coming from China, I expected low quality materials but have been pleasantly surprised on multiple occasions on the high quality materials. Good sizing as well.

February 7, 2019
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Thank you for your high evaluation. We are glad that you love our clothes.

Rated 5 out of 5 stars

Excellent quality dresses. Great values.

Bought from them for a few times. Love their dress designs. Quality is much better than other cheap fashion stores. Items arrived in around 1-2 weeks time. Very impressed.

February 5, 2019
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Hi Michelle, Thanks for your high praise, we are glad that you love our dresses.

Advertisement
Rated 3 out of 5 stars

Dress looks good but

Dress looks good in pictures. It was little different on hands. The major thing which made me give 3 rating is cloth. Dust is sticking to the cloth. If they can address it , that would be great

February 4, 2019
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Hi Santhoshi, thanks for your feedback, we will adjust it.

Rated 5 out of 5 stars

The dresses are beautiful!

The dresses are beautiful!
The material is so soft and flowing and the sizing was spot on.
Gracekarin are awesome and very fast delivery and great customer service.
Highly recommend.

January 25, 2019
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Hi Anne, Thanks for your awesome review, we are glad you love our items and service.

Rated 2 out of 5 stars

I ordered a dress from here with a…

I ordered a dress from here with a coupon code so it was only $4...great deal so I didnt even mind the long shipping time. However, about 7 weeks later I checked the tracking and it stated that it had arrived in my mailbox but I didnt receive anything so i reached out to them and all they said was that it had arrived and I should take it up with the post office. The post office was unable to find the package so I reached out to customer care to see if they could resend it but they said no. That sort of bothered me but it was only $4 so I let it go.

December 27, 2018
Unprompted review
Advertisement
Rated 4 out of 5 stars

The shipping was a bit slow and the…

The shipping was a bit slow and the dress is slightly bigger (size S is more M to me). Otherwise great, amazing quality and nice material.

December 19, 2018
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Thank you, Katerina, we are so sorry for let you receive the dress slowly. We are improving our shipping speed now. Yes, our items are all high quality!

Rated 5 out of 5 stars

Excellent dress

Very happy with my purchase, good quality dress, I received alot of comments on how it looked, only downside I found was there was no zipper so made it much harder to get on and off, also when laced the back sat crooked. But overall it's a great dress that I'll happily wear again, will purchase from the site again also

December 19, 2018
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Thanks for your useful advice, we will improve our service. Also, hope you will more love it.

Rated 1 out of 5 stars

If you're not looking for quality...

If you're not looking for quality, Grace Karin is for you. I received a shirt today that I was ecstatic about. As soon as I pulled it from the packaging, my heart sank. The stitching, my 7 year old is a better seamstress. The fit, terrible. Not to mention how lumpy the front with buttons is. Maybe others have had a better experience but this thing is being sent back to where it came from. Never again.

December 1, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

i like the grace karin vintage dress

i like the grace karin vintage dress, it have so many choose for the styles and color. i love the flower print vintage dress very much. and special the the Item NO: CL6086. i have bought one, it so beautiful.

April 12, 2017
Unprompted review
Show reviews in all languages. (118 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look