Grasscity.com Reviews 6,526

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items exceed their expectations. Many people highlight the great prices and wide selection available, making it a go-to for their needs. The delivery service is frequently described as fast, timely, and efficient, with items arriving well-packaged and in perfect condition. However, some customers have expressed dissatisfaction with the ordering and shipping process. Issues include incomplete orders, lack of tracking information or shipping notifications, and significant delays in delivery. A few people also mentioned receiving incorrect items or experiencing problems with customer support regarding faulty products.

What people talk about most

Product

Reviewers express ambiguous feedback about products. Many customers praise the wide selection, great prices,... See more

Order

Consumers have mixed experiences with their orders. While some report fast shipping, with items arriving on... See more

Price

Reviewers highlight positive aspects of price. Many customers praise the great and reasonable prices, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Previously a 1 star review. These guys have made things right with me and have communicated the shipping issues well. I've now received my entire order and I will admit that the quality of these produ... See more

Company replied

Rated 5 out of 5 stars

Made my first purchase from Grasscity recently and was very pleased with the entire experience. Simple online checkout process and amazingly low prices as a Grasscity member especially. The products I... See more

Rated 5 out of 5 stars

Great prices, fast shipping and totally satisfied with my purchases! Bought the G-pen Dash which came packaged nicely and arrived quickly and also a grinder, dab mat, and rolling tray and couldn’t be... See more


Company details

  1. Vaporizer Store
  2. Tobacco Shop

Written by the company

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

After receiving my order noticed that a part of my new bong had broken in transit but after a short chat with one of the colleagues online had a replacement sent right away with no hassle. Extra thanks to Zyry Mesa for all the help. Great service 10/10

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

very quick everything was intact

everything arrived in great shape came quicker than i expected just clean the stuff first cause of packaging material will be doing more orders oh the cones great except the super sweet i would call it sweet not super sweet i had bubble gum alot sweeter

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks again

Great products and shipped super fast I would recommend anyone to check them out I saved money on my purchase great deals on super nice products. Thanks again and will be putting another order in soon

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love the silicone bong I…

I absolutely love the silicone bong I bought. It is much better than the small one I purchased at a local smoke shop. It is no where as flimsy, it is the perfect size allowing me to add more water. And it glows in the dark! Ordering was easy, shipping was fast. Thank you so much. If I know anyone looking for a new bong I will definitely recommend you.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!!!

Updated the review because the customer service at GrassCity is amazing! I had a product that arrived damaged, and Rain from customer service helped me get a replacement coming right away. I will definitely use them the next time I am looking to order. Thank you again!

September 4, 2024
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

Hi Joe

I see your ticket on our help desk. The customer care team was waiting for your response on whether you wanted a replacement or a refund for the damaged item.
Please open a new request if you do not see their reply. It's possible it went into your spam folder.

Warm regards, Grasscity Aftercare

Rated 1 out of 5 stars

What I ordered was not delivered when…

What I ordered was not delivered when it said that it was. I am very disappointed and will never buy anything from this site again. Truly an abomination.

September 9, 2024
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

We are sorry to hear you did not receive your order. The customer care team will contact you to help resolve this issue.

Warm regards, Grasscity Aftercare

Rated 5 out of 5 stars

Customer service definitely made my…

Customer service definitely made my day. I got a few things and a bowl was missing from my combo. Rain M helpped me out and took care of everything. I am still waiting on the replacment tracking number. But, once it gets here ill be so happy.

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

NO EASY RETURNS

NO EASY RETURNS! I wanted to return an item. The website states easy returns. This is not the case. No link for returns, too complicated requiring photo.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Half my order missing

The phone line is disconnected, and emails don't get any responses. I half half my order missing :/

September 3, 2024
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

We understand that shipping from our Amsterdam warehouse may result in longer wait times for Roor items compared to our domestic shipments. However, we want to assure you that the Roor bong will definitely be worth the wait!

Warm regards, Grasscity Aftercare

Rated 5 out of 5 stars

ts good

Shipping was way faster than expected, only took about a week to get my bong. The piece itself is nice and smokes great

August 31, 2024
Unprompted review

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