Previously a 1 star review. These guys have made things right with me and have communicated the shipping issues well. I've now received my entire order and I will admit that the quality of these produ... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
the bong is good but the bowl dosnt fit pipe is good
Made my first purchase from Grasscity recently and was very pleased with the entire experience. Simple online checkout process and amazingly low prices as a Grasscity member especially. The products I... See more
Great prices, fast shipping and totally satisfied with my purchases! Bought the G-pen Dash which came packaged nicely and arrived quickly and also a grinder, dab mat, and rolling tray and couldn’t be... See more
Company details
Written by the company
World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)
Contact info
United States
- support@grasscity.com
- www.grasscity.com
4.0
Great
7K reviews
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No complaints
No complaints. Glass was perfect even with shipping. Product was quality.
September 13, 2024
Unprompted review
Great service
After receiving my order noticed that a part of my new bong had broken in transit but after a short chat with one of the colleagues online had a replacement sent right away with no hassle. Extra thanks to Zyry Mesa for all the help. Great service 10/10
September 16, 2024
Unprompted review
very quick everything was intact
everything arrived in great shape came quicker than i expected just clean the stuff first cause of packaging material will be doing more orders oh the cones great except the super sweet i would call it sweet not super sweet i had bubble gum alot sweeter
September 10, 2024
Unprompted review
Awesome deal,quick delivery ,fantastic…
Awesome deal,quick delivery ,fantastic product
September 14, 2024
Unprompted review
Very satisfied with my first…
Very satisfied with my first experience! Products were great quality at a great price and free shipping
September 11, 2024
Unprompted review
Thanks again
Great products and shipped super fast I would recommend anyone to check them out I saved money on my purchase great deals on super nice products. Thanks again and will be putting another order in soon
September 11, 2024
Unprompted review
Very fast and amazing shipping cool…
Very fast and amazing shipping cool products at affordable prices best smoke shop ever xoxox
September 12, 2024
Unprompted review
I absolutely love the silicone bong I…
I absolutely love the silicone bong I bought. It is much better than the small one I purchased at a local smoke shop. It is no where as flimsy, it is the perfect size allowing me to add more water. And it glows in the dark! Ordering was easy, shipping was fast. Thank you so much. If I know anyone looking for a new bong I will definitely recommend you.
September 5, 2024
Unprompted review
missing herb bowl
missing herb bowl, slow customer service, slow shipping,...
September 11, 2024
Unprompted review
Great Customer Service!!!
Updated the review because the customer service at GrassCity is amazing! I had a product that arrived damaged, and Rain from customer service helped me get a replacement coming right away. I will definitely use them the next time I am looking to order. Thank you again!
September 4, 2024
Unprompted review
Reply from Grasscity.com
Hi Joe
I see your ticket on our help desk. The customer care team was waiting for your response on whether you wanted a replacement or a refund for the damaged item.
Please open a new request if you do not see their reply. It's possible it went into your spam folder.
Warm regards, Grasscity Aftercare
What I ordered was not delivered when…
What I ordered was not delivered when it said that it was. I am very disappointed and will never buy anything from this site again. Truly an abomination.
September 9, 2024
Unprompted review
Reply from Grasscity.com
We are sorry to hear you did not receive your order. The customer care team will contact you to help resolve this issue.
Warm regards, Grasscity Aftercare
Customer service definitely made my…
Customer service definitely made my day. I got a few things and a bowl was missing from my combo. Rain M helpped me out and took care of everything. I am still waiting on the replacment tracking number. But, once it gets here ill be so happy.
September 6, 2024
Unprompted review
NO EASY RETURNS
NO EASY RETURNS! I wanted to return an item. The website states easy returns. This is not the case. No link for returns, too complicated requiring photo.
September 5, 2024
Unprompted review
Half my order missing
The phone line is disconnected, and emails don't get any responses. I half half my order missing :/
September 3, 2024
Unprompted review
Reply from Grasscity.com
We understand that shipping from our Amsterdam warehouse may result in longer wait times for Roor items compared to our domestic shipments. However, we want to assure you that the Roor bong will definitely be worth the wait!
Warm regards, Grasscity Aftercare
ts good
Shipping was way faster than expected, only took about a week to get my bong. The piece itself is nice and smokes great
August 31, 2024
Unprompted review
Grasscity.com is Great
Grasscity.com is Great, They have a wide variety of products wonderful website easy to use and great delivery with tracking
August 23, 2024
Unprompted review
Lovely bong thank you xx
August 28, 2024
Unprompted review
Great pipes for smoking your ganja
Great pipes for smoking your ganja. Packaged lovely and quick delivery kept me informed all the way. Will be buying more products
August 31, 2024
Unprompted review
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