Grasscity.com Reviews 6,526

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items exceed their expectations. Many people highlight the great prices and wide selection available, making it a go-to for their needs. The delivery service is frequently described as fast, timely, and efficient, with items arriving well-packaged and in perfect condition. However, some customers have expressed dissatisfaction with the ordering and shipping process. Issues include incomplete orders, lack of tracking information or shipping notifications, and significant delays in delivery. A few people also mentioned receiving incorrect items or experiencing problems with customer support regarding faulty products.

What people talk about most

Product

Reviewers express ambiguous feedback about products. Many customers praise the wide selection, great prices,... See more

Order

Consumers have mixed experiences with their orders. While some report fast shipping, with items arriving on... See more

Price

Reviewers highlight positive aspects of price. Many customers praise the great and reasonable prices, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Previously a 1 star review. These guys have made things right with me and have communicated the shipping issues well. I've now received my entire order and I will admit that the quality of these produ... See more

Company replied

Rated 5 out of 5 stars

Made my first purchase from Grasscity recently and was very pleased with the entire experience. Simple online checkout process and amazingly low prices as a Grasscity member especially. The products I... See more

Rated 5 out of 5 stars

Great prices, fast shipping and totally satisfied with my purchases! Bought the G-pen Dash which came packaged nicely and arrived quickly and also a grinder, dab mat, and rolling tray and couldn’t be... See more


Company details

  1. Vaporizer Store
  2. Tobacco Shop

Written by the company

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great selection

Great selection , excellent prices w/ the club ….. always a seamless smooth transaction with this company . Buy from them , no disappointments .

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered multiple glass pieces

I ordered multiple glass pieces, bong, bubbler, sherlock,one hitter and a few others. I was a little concerned they would make the 2,500 + mile delivery. But they were packed just right. All came undamaged !!
I am impressed but not only that, it came in 6 days!!!!!!
Ordered on a Sunday came next Saturday. The only complaint is the USPS tracking sucks. Will be buying more in the future and won't worry about buy really expensive glass and it making it through the delivery.
Again 6 days all glass in one piece . life is great

February 28, 2025
Unprompted review
Rated 2 out of 5 stars

Grasscity

I purchased a pipe thru Grasscity.com. Expected delivery to me was on a Saturday (15th). My package got to SLC on the Thursday before delivery to me in Bountiful, UT. The next day, Friday, my package left SLC and ended up in Billings, MT. Package finally delivered to me Thursday (20th).

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

STOP AND READ

When I first seen Grasscity and the prices they charge, I was extremely skeptical. But now after ordering from them, I will not go to any other shop. Their customer service is extremely professional and answer your questions in a timely manner. The items were well packaged with absolutely no issues. I received my first item in just over a week which it came from the Las Vegas warehouse. I am amazed by the quality. My other item is coming from The Netherlands, so I have not received it yet for obvious reasons. But I'm so excited to place my hands on the beauty on its way. I suggest everyone to check this company out. I guarantee you won't be disappointed.

February 11, 2025
Unprompted review
Rated 4 out of 5 stars

My first order some how was returned…

My first order some how was returned before I even received it, but Grasscity.com was very kind and very fast in correcting the issue. 5 stars for that, but my second order came very fast but the product is defective as it leaks, which is no good for a bong. That is why only 4 stars this time.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Received a very high quality glass bong…

Received a very high quality glass bong very quickly in the delivered right to my door. I had purchased the shipping protection and glass product was wrapped in bubble wrap and suspended in foam peanuts in a very sturdy box!! That was one of the best packing of a fragile item I have ever seen! I would highly recommend Glasscity!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality products with quick…

Great quality products with quick shipping. I've made two purchases very happy they were very well packaged and the items arrived in perfect condition. I would not hesitate to make additional purchases in the future.

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunately I have not received my…

Unfortunately I have not received my order and have had zero updates and no communication from the company since placing the order apart from it’s been “shipped” provided my tracking details etc. I will not be ordering from here in the future!

January 3, 2025
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

We see you have been in contact with our customer care team and received the relevant tracking info. Your order should be delivered soon! 😀

Warm regards, Grasscity Aftercare

Rated 5 out of 5 stars

SSS++

Great company, been around forever and never heard anything bad about it. Best glassware I've ever bought and was half the price even after shipping compared to what it would've cost for something similar locally. Ordered Thursday and got it delivered by Monday morning. Overall 10/10

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

They send me a defective Terp Pen for…

They send me a defective Terp Pen for 50$ and i showed proof for them that it doesn't work they offered me a refund and now I can't get a hold of anyone too tlk about this and please just refund me i don't wanna call boundless Terp Pen company when I bought it from u guys I deal with u guys that is it!!!!

December 15, 2024
Unprompted review

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