Grasscity.com Reviews 6,526

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items exceed their expectations. Many people highlight the great prices and wide selection available, making it a go-to for their needs. The delivery service is frequently described as fast, timely, and efficient, with items arriving well-packaged and in perfect condition. However, some customers have expressed dissatisfaction with the ordering and shipping process. Issues include incomplete orders, lack of tracking information or shipping notifications, and significant delays in delivery. A few people also mentioned receiving incorrect items or experiencing problems with customer support regarding faulty products.

What people talk about most

Product

Reviewers express ambiguous feedback about products. Many customers praise the wide selection, great prices,... See more

Order

Consumers have mixed experiences with their orders. While some report fast shipping, with items arriving on... See more

Price

Reviewers highlight positive aspects of price. Many customers praise the great and reasonable prices, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Previously a 1 star review. These guys have made things right with me and have communicated the shipping issues well. I've now received my entire order and I will admit that the quality of these produ... See more

Company replied

Rated 5 out of 5 stars

Made my first purchase from Grasscity recently and was very pleased with the entire experience. Simple online checkout process and amazingly low prices as a Grasscity member especially. The products I... See more

Rated 5 out of 5 stars

Great prices, fast shipping and totally satisfied with my purchases! Bought the G-pen Dash which came packaged nicely and arrived quickly and also a grinder, dab mat, and rolling tray and couldn’t be... See more


Company details

  1. Vaporizer Store
  2. Tobacco Shop

Written by the company

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

rip off central trust your gut

got half my order do not buy big. money gone. never again. slow shipping bad vibrations place. poor selections. no job no smoking brand. should be a 1000 times beter. riped me off 1/2 an order, bad deal. big dollar piece no ware to be found + no call back left number no call bad people buyer beware satori king

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Never got all merchandise as usual

Never got all merchandise as usual

December 11, 2024
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

The Padded Hard Case should be delivered soon. 😀
As for the Molino Glass LEAF King Size Slim Pre-Rolled Cones, there is a problem as those ship from Canada and their postal service is on strike. Please reach out to our customer care team for assistance at support@grasscity.com

Warm regards, Grasscity Aftercare

Rated 5 out of 5 stars

Awesome quality!

Was super excited about my new piece. Can't beat the price! Quality was superb. Packaging was great, the product came well wrapped and in perfect condition, no breaks! Looking forward to my next order. They've never let me down. Highly recommend!!

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

this is not the item i ordered

this is not the item i ordered. completely different product. extremely small compared to what was advertised. you are better off buying glass from a gas station than wasting money with these people.

December 4, 2024
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

We're sorry you are unhappy with your purchase of the Glasscity Straight Cylinder Ice Bong | 10 Inch. If you received the wrong item please reach out to our customer care team with a photo by emailing support@grasscity.com

Warm regards, Grasscity Aftercare

Rated 5 out of 5 stars

AWESOME, BUT....Advertised as an ice bong...

Advertised as an ice bong...This is an awesome LITTLE piece! I still give it five stars because it's so well made and it fits in my hand perfectly, but what kind of ice are you guys using!?!? That opening is too small for ice.......

November 20, 2024
Unprompted review
Rated 4 out of 5 stars

Please avoid using USPS to ship to metro Detroit

I live in the metro Detroit area. Macomb County. The shipment of my pipe took 10 days as it went to Detroit, then to Pontiac - a notorious USPS black hole, which is in Oakland County - where it sat for 4 days before going to Roseville in Macomb County (the major USPS facility for Macomb County) and then out for delivery. USPS center in Pontiac is the absolute worst facility in the entire area. If there is any way to avoid this in the future then please do so.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great everything

Great prices
Perfect selections
Merchandise excellent
Fast delivery
Trustworthy company
✌🏼

November 15, 2024
Unprompted review

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