Grattan Online Reviews

2,682

•

4.0

Events & Entertainment

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and wide selection of products available, often finding unique items. Many people also appreciate the ease of ordering online and the promptness of delivery, with some orders arriving quickly and on time. Reviewers frequently find good value and reasonable prices for their purchases. However, some customers also noted significant dissatisfaction with the delivery service, particularly concerning lost parcels, delays, and poor handling by the courier. A few other people also felt that the introduction of new delivery charges was an unwelcome change, as deliveries were previously free. Additionally, some reviewers experienced issues with items being out of stock after ordering or receiving incorrect products.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising prompt delivery, quick... See more

Product

Customers consistently note positive experiences with product, often praising the quality, variety, and value... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy ordering processes and timely... See more

Quality

People report positive experiences with quality, with many customers consistently praising the good quality... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the fair and competitive... See more

Reviews shaping this summary

This company is good but the only thing that lets them down is the company that's deliving the parcels and that's evri worse delivery company in the world lost 3 of or parcels in a week. Then send my... See more

I LOVE SHOPPING WITH GRATTAN BEST CATALOGUE EVER. HAD PROBLEMS WITH MY DELIVERY 2 ITEMS SAYING DELIVERED BUT NOT RECEIVED THEM, GRATTAN TRYING TO FIND OUT WHAT HAS HAPPENED. NOT STRUCK ON EVR !!!

Easy ordering & finding items, to adding to account & paying for items makes life so much better. Also choice of returns as either by courier or drop of shop again so easy. Have noticed though that we... See more

Grattan is a super Company to deal with! Quality goods in all aspects! Fashion,footware,Home goods,Everything you can ever think of,grattan normally sells it!!! Friendly ,proffessional people... See more

Company details

Events & Entertainment

Information provided by various external sources

Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now

Contact info

United Kingdom
www.grattan.co.uk

4.0

Great

3K reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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115 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 7, 2025

1st for clothes shopping for all the family

Grattan has a wide range of styles to suit most people. Delivery is very good.
I've shipped with Grattan since the 1990s when my children were small.

April 7, 2025

Unprompted review

Apr 4, 2025

Really good thankyou very much

April 4, 2025

Unprompted review

Apr 1, 2025

Complete bunch of unhelpful and…

Complete bunch of unhelpful and incompetent fools

April 1, 2025

Unprompted review

Mar 31, 2025

Always happy

Always happy with Grattan service. Thank you.

March 31, 2025

Unprompted review

Mar 24, 2025

I have been with Grattan for 40 years

I have been with Grattan for 40 years, always a great choice and some great sales bargains.
Good delivery times too.

March 23, 2025

Unprompted review

Mar 23, 2025

Received an empty packet

Received an empty packet. Should have been a £65 PS5 game Assassin's Creed. Instead, I got an empty box.

March 20, 2025

Unprompted review

Mar 23, 2025

've been wit

I've been with Grattan for nearly 50 years. They always have a great choice and top quality items. Always there to answer any queries and customer service are so helpful. I'd recommend them all the time.

March 23, 2025

Unprompted review

Mar 23, 2025

I have been with grattan many many…

I have been with grattan many many years, and always have had great service. Quick delivery too.

March 23, 2025

Unprompted review

Mar 22, 2025

Been with Grattan for about 57 years

Been with Grattan for about 57 years. They sell great brands, delivery is quick, returns are easy and I am happy shopping with them. After all these years, it speaks for itself.

March 19, 2025

Unprompted review

Mar 21, 2025

I have been with Grattan for 25 years…

I have been with Grattan for 25 years now and have never had an issue with them. Delivery is always quick and there is plenty of brands to choose from. Returning items is simple too.

March 21, 2025

Unprompted review

Mar 18, 2025

Good selection of Brands and…

Good selection of Brands and products.Frequently send me discount codes.Fast delivery of goods by courier.Have been with Grattan for over 20 years so that speaks for itself.
Highly recommended.

March 18, 2025

Unprompted review

Mar 17, 2025

Fantastic selection of products in the…

Fantastic selection of products in the catalogue. Free fast delivery on my item and free returns if required. Very pleased with my purchase.

March 13, 2025

Unprompted review

Mar 15, 2025

Grattan Catalogue

Great selection of products, Easy navigation, quick deliverly, quick processing.

March 15, 2025

Unprompted review

Mar 14, 2025

Just received my 1st order:) very happy…

Just received my 1st order:) very happy with the items , the delivery was next day which i was thrilled about .. hope it continues to go smoothly as this time .. thankyou 😀

March 14, 2025

Unprompted review

Mar 14, 2025

Made a order on Friday came Saturday…

Made a order on Friday came Saturday very good delivery the driver even rang me up on my way

March 8, 2025

Unprompted review

Mar 7, 2025

Good range of all mens wear and fast…

Good range of all mens wear and fast delivery

March 7, 2025

Unprompted review

Mar 7, 2025

I have shopped with Grattan for many…

I have shopped with Grattan for many years and have always found their customer service to be excellent, returning is easy, and refunds are given quickly. Any issues that cannot be solved online are always dealt with professionally over the telephone with one of their advisors. I would highly recommend Grattan to anyone who is looking to open an account.

March 7, 2025

Unprompted review

Mar 6, 2025

Failure to collect faulty/damaged item after 4 weeks

Faulty/damaged item delivered and 4 weeks later still waiting for item to be collected. Appalling customer service. A simple matter has not been resolved, but the amount of this item is still showing on my account. I will not use this company again ever.

February 11, 2025

Unprompted review

Mar 4, 2025

I have had nothing but negative reviews…

I have had nothing but negative reviews to make regarding this Grattan business. They have taken from me Money that they failed to refund due to an order being cancelled and not sent. Despite numerous emails letters to head office I have NOT received one single response or my postage refund that is in accordance with the T & Cs of Grattan.
Terrible disgusting service.

February 13, 2025

Unprompted review

Feb 26, 2025

Beautiful soft fleece jacket

Beautiful soft fleece jacket. Warm and comfortable. I’m chuffed

February 22, 2025

Unprompted review

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