Grattan Online Reviews 

2,681
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and wide selection of products available, often finding unique items. Many people also appreciate the ease of ordering online and the promptness of delivery, with some orders arriving quickly and on time. Reviewers frequently find good value and reasonable prices for their purchases. However, some customers also noted significant dissatisfaction with the delivery service, particularly concerning lost parcels, delays, and poor handling by the courier. A few other people also felt that the introduction of new delivery charges was an unwelcome change, as deliveries were previously free. Additionally, some reviewers experienced issues with items being out of stock after ordering or receiving incorrect products.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising prompt and fast delivery, good... See more

Product

Clients share positive opinions on product, with many reviewers consistently pleased with the quality,... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and items... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently pleased with the good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company is good but the only thing that lets them down is the company that's deliving the parcels and that's evri worse delivery company in the world lost 3 of or parcels in a week. Then send my... See more

Rated 4 out of 5 stars

I LOVE SHOPPING WITH GRATTAN BEST CATALOGUE EVER. HAD PROBLEMS WITH MY DELIVERY 2 ITEMS SAYING DELIVERED BUT NOT RECEIVED THEM, GRATTAN TRYING TO FIND OUT WHAT HAS HAPPENED. NOT STRUCK ON EVR !!!

Rated 5 out of 5 stars

Easy ordering & finding items, to adding to account & paying for items makes life so much better. Also choice of returns as either by courier or drop of shop again so easy. Have noticed though that we... See more

Rated 5 out of 5 stars

Grattan is a super Company to deal with! Quality goods in all aspects! Fashion,footware,Home goods,Everything you can ever think of,grattan normally sells it!!! Friendly ,proffessional people... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(2,681)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shopping experience

I've been shopping with Grattan for 50 years, and it still continues to be a great shopping experience! Good choices and competitive prices, lots of discounts too.
Their website continues to be one of the best, its so easy to navigate!
Customer services are always helpful if you need to contact them.
I'll continue to shop with Grattan thats for sure!

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 2 items next day delivery 1…

I ordered 2 items next day delivery 1 dress the 2nd one I have bought in this style this red floral nice fabric good fit , great service ,delivered on time happy with my purchase and the service .

April 24, 2025
Unprompted review
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Rated 5 out of 5 stars

I have been shopping with Grattan for…

I have been shopping with Grattan for over 50 years when it was a catalogue , and now online . I can take my time browsing . I am very happy with the item i have just bought and also the delivery which usually only takes a couple of days . Thank you

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

I can browse available items at my pace…

I can browse available items at my pace on line, as no need to walk around town centres. Good to see BHS items for sale as well as the usual Kaleidoscope items. It is a nice surprise to find items reduced or use a code to get a reduction. I have been shopping with Grattan for well over 30 years and embraced changes along the way. I like the instant email confirmation of orders and emailed progress of orders through to delivery. Evri has improved their delivery and I’m pleased with the technology they use to confirm safe delivery. I will not be providing my photo due to AI etc

April 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Grattan customer…

I have been a Grattan customer for many years and buy a variety of goods from home goods to beauty and clothes and lingerie. I like the interest free shopping and the ease of the whole experience

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fab catalogue

Love ordering from my catalogue. Always great items, great value and delivered promptly. Highly recommend.

April 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Having been a happy grattan customer…

Having been a happy grattan customer for over 40 years my lastest dealing with them beggers belief. They said that a parcel had been delivered to my address on 6.4.25 at 15.55 left at back door, this was not from the evri track but the tracker on my account, no parcel there we also have security cameras, no movement register on them. Got intouch with customer care, they sent it to the complaint department to look in too. Relieved an email with a photo of a package in a blue bin. Rang them and told them this was not my garden and we don't have blue bins only green and brown. Received another email today from complaint department saying evri had delivered the parcel and I had to pay for the goods. Rang them to say that Ebri has delivered it to the wrong place and I had asked my neighbours, but because evri is saying it has been deliever they are basical calling me a lair. So after being a customer for 40 years I have now closed my account with them and will NEVER EVER BIY ANOTHER THING FROM THIS COMPANY. You have been warned

April 7, 2025
Unprompted review

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