Greatmats.com Corporation Reviews 

9,873
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the high quality of the flooring products, noting that the mats are very sturdy, easy to install, and look amazing in spaces like home gyms and playrooms. People also frequently mention that the customer support team is extremely helpful with product choices and measurements, and delivery is often fast and reliable. Some reviewers were not happy with delivery delays and issues with third-party freight companies causing unexpected frustration. Others noted challenges with product sizing or minor material defects, such as tiles arriving slightly curled or requiring extra trimming during setup.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent quality, durability, and a great... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials, durability,... See more

Delivery service

People report positive experiences with delivery_service, noting that shipping is fast and items arrive in a... See more

Order

Customers had positive experiences with order processes, highlighting how easy it is to use websites and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to lay down with proper rubber mallet and jig saw for cutting tiles. Due to health issues my son with my supervision and instructions Layed 400 sq foot in little over 5 1/2 hrs. Looks great... See more

Rated 5 out of 5 stars

3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more

Rated 5 out of 5 stars

The mats are exactly what we wanted. The thickness and color are perfect. And the delivery of 10 boxes with each box containing 15 tiles was perfect - the FedEx delivery guy did an excellent job!

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more


Company details

  1. #5 of 17 best companies in Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(9,873)

502 reviews in the last 12 months

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Rated 5 out of 5 stars

Gym Floor

The customer service at great mats was swift and easy. From opening an account, ordering materials, consulting with customer service on specs and options specific to our project, and finally delivery. Smooth and painless. Will definitely be ordering again!

April 2, 2026
Rated 5 out of 5 stars

Easy from start to finish

Easy to request a quote, quick response, very fast shipping and the delivery service was great-the driver was timely, respectful and did a great job. The mats installed perfectly and are exactly as advertised.

April 6, 2026
Rated 5 out of 5 stars

Truly great mats

The mats are...well...great. They offer a firm, yet padded surface, easy to set up, clean and move as needed within my space.

What was truly impressive was the care with shipping. I do not know who packaged the 3 sets of mats that I ordered, but it was incredible. The mats were well protected in a thick layer of brown paper wrapped tightly in a waterproof tarp like material. Keep up the great work!

March 24, 2026
Rated 5 out of 5 stars

I highly recommend Great Mats

I highly recommend Great Mats. I called and spoke with a very helpful agent that answered all of my questions. I received the floor on time and installed it myself. I installed over carpet and it was bit challenging but I used a flat piece of wood to get the interlocking tabs to click. I purchased the Tap Dance Kit to practice salsa dance. I will say the floor is somewhat textured and my suede bottom dance heels stick when doing turns. I use dance socks over my practice shoes and that's how I make it work.

March 30, 2026

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