3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more
I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more
Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more
Company details
- #6 of 16 best companies in Flooring Store
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company
Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service and the timeliness of…
Customer Service and the timeliness of receiving the product.
April 15, 2026
THAT WAS FAST
I know it doesn't always happen, but we received our mat in less than a week! Delivery was prompt, communication was great, ordering was a breeze. Thank you for a great experience and a wonderful product!!
April 15, 2026
Easy to work with and looks good
Beth was very helpful with the purchase. The delivery was fast. The material is easy to work with and goes down quickly.
It looks great and is a great improvement over a slab of concrete. Be sure to have a rubber mallet and something to protect your knees. I used a mechanics creeper to sit on for much of it and that worked well. I would recommend this product to a friend.
April 14, 2026
The mats shipped quickly and there were…
The mats shipped quickly and there were no issues. Installation was quick and easy.
April 13, 2026
ON time and in great condition Thank you
April 13, 2026
Super friendly
Super friendly! My consultant Katie was phenomenal. Helped me every step of the way and made the process an ease!
April 10, 2026
Happy Turf Owner
The customer service from our salesperson was fantastic. Communication was excellent. The turf mat exceeded our expectations. Highly recommend!!
April 13, 2026
Great product at a very fair price
Great product at a very fair price. We ordered and picked up mats the same day.
March 31, 2026
Wonderful selection of flooring
Wonderful selection of flooring. We have used Greatmats twice and have been thoroughly impressed with their service and product quality both times. Jake was a wonderful sales rep that directed us to what would be best to serve our needs. The product has held up so well we have used it now in other locations.
March 17, 2026
The rep was very helpful
The rep was very helpful. The only negative about the experience was the lead time. It should not take that long to load 1 single rolls and ship it out. Quicker delivery's.
April 10, 2026
Kaitlyn is great
Kaitlyn is great, sometimes shipping is more than other times. Now all the options are visible. great work, great product.
April 9, 2026
A little more slick than I hoped for
The mats went together well and the installation looks great but I was hoping for a more non slip surface as this was the problem with my old mats.
April 8, 2026
This is the 3rd time that I have…
This is the 3rd time that I have ordered mats from Greatmats. Great selection, high quality and quick service at a good price. I will buy again in the future.
April 9, 2026
MAX TILES flooring over carpet
Flooring is perfect and install was easy -- ordering more soon to complete the job!
April 7, 2026
The customer service I received from Jake was excellent.
The customer service I received from Jake was excellent. Jake responded right away and always had an answer for all my questions. The delivery went well and installation was a lot easier than we anticipated. Very happy customer here and plan to use again for our other deck.
March 17, 2026
Simple to order and simple installation.
April 8, 2026
This company was easy to work with and…
This company was easy to work with and the process was efficient. Our product appears to be high quality and fit perfectly based on the design/measurements we provided.
April 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.