Greatmats.com Corporation Reviews 

9,868
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who expertly guide buyers through product selection and ensure the entire ordering process remains completely seamless. People truly appreciate the exceptional quality of the durable flooring options, mentioning that the materials install easily and arrive promptly at their homes. However, some customers also noted frustrating delivery delays, missing boxes, and unexpected communication issues with outside shipping providers. A few reviewers experienced sizing discrepancies, explaining they had to spend extra time trimming material to make everything fit correctly in their spaces.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the mats are excellent, visually... See more

Quality

Clients share positive opinions on quality, highlighting that the materials are well constructed, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful staff and smooth... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the helpful and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more


Company details

  1. #6 of 16 best companies in Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 92% of negative reviews

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4.7

All reviews

(9,868)

498 reviews in the last 12 months

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Rated 5 out of 5 stars

Kaitlyn Saved Me Hours — and Got It Exactly Right

One phone call with Kaitlyn, and I never looked at another website. Over the course of a few phone calls and emails, she mapped out a complex floor layout for my workout room tile by tile, steered me to exactly the right product, and treated my project like it was her only one. This is what real customer service looks like. Don't shop around — just contact GreatMats.

June 2, 2026
Rated 5 out of 5 stars

Your folks had my purchase ready when I…

Your folks had my purchase ready when I arrived and I was in & out in 10 minutes.

The product works great. All the students were greatly surprised when they came in to a new floor.

We need to put the floor down each training session and then stack it afterwards. Takes under 5 min to put down and about the same to take up.

Thanks so very much.

April 7, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website. The mats are great quality. We are loving our new floor. Would love the option to purchasing a canvas carrying bag. We purchased one with our first flooring of this type years ago and would love to purchase a couple more as these are finally wearing out. They have really helped out with our travel flooring. Thank you

May 26, 2026
Rated 5 out of 5 stars

Very happy with our purchase

This is the 2nd time we have ordered Great Mats for our in-home gym. They are attractive, good quality, and we received them quickly. They are also a very reasonable price.

May 29, 2026
Rated 5 out of 5 stars

Great mats and an excellent experience…

Great mats and an excellent experience from start to finish. The ordering process was smooth, communication was clear, and the mats shipped quickly. Everything arrived well-packaged and in great condition.

The mats themselves exceeded our expectations. We use them daily for our jiu-jitsu program with both kids and adults, and they’ve held up extremely well. They provide a safe, professional training surface, are easy to clean, and fit together nicely. The quality, durability, and overall appearance have been outstanding.

We’re very happy with our purchase and would highly recommend both the product and the company to anyone looking for quality grappling mats.

May 2, 2026
Rated 5 out of 5 stars

Quality product

Quality product, easy to install. My horses love them! The customer service was professional and comforting. Communication during ordering and shipping was flawless! Great company!!

May 19, 2026
Rated 3 out of 5 stars

Physical Therapy exercise matt.

The matt was a lot firmer than I expected. It is not very comfortable to me, since part of my exercises are face/chest down. The construction is good. Lastly, the matt is a lot larger than what I need, but the size I purchased was the closest to a 3 feet by 7 feet matt that you offered. Thanks!

May 19, 2026

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