3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more
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I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more
I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more
Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more
Company details
- #6 of 16 best companies in Flooring Store
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company
Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Fantastic customer service and quick shipping
Greatmats was super helpful when we were trying to decide what kind of floor mats to get for our basement play-area. They sent 3 samples and were quick to reply to emails and phone calls when we had questions. After we ordered, the mats came really quickly! I was surprised how quickly they arrived. They were easy to put together and they work great for us! Thanks!
May 16, 2026
Prompt Customer Service
Angie was very helpful when one of the items went missing during shipping and arranged to get it to us promptly!
May 21, 2026
My initial correspondence with this…
My initial correspondence with this team was great. The product came promptly, and it was in great shape and was easy to put together.
May 19, 2026
am extremely disappointed with my…
am extremely disappointed with my experience.
I spent over $600 on a tap floor from Great Mats. When it arrived, we assembled it according to the instructions and tested it with both instructors and students. The floor was so slippery that multiple people felt unsafe tapping on it. As a dance studio owner, safety is my top priority, and this product simply did not perform as expected.
I immediately contacted the company to request a return. That's when I learned that because we had interlocked the tiles and tested the floor, the product was no longer eligible for return. In other words, the only way to discover whether the floor is safe and suitable for its intended purpose is to do the very thing that voids your ability to return it.
The explanation given was that assembling and disassembling the tiles could damage the corners. That raises a serious question: if the corners can be damaged after a single assembly and disassembly, how durable is the product really?
The most frustrating part is being stuck with an expensive product that cannot be safely used for its intended purpose and cannot be returned once tested. Buyers should read the return policy very carefully before purchasing, because you may have no practical way to evaluate the product and still qualify for a refund.
I would not purchase from this company again.
June 1, 2026
Unprompted review
Reply from Greatmats.com Corporation
We are sorry to hear of the disappointment associated with this purchase. The return policy and Greatmats terms and conditions were agreed upon at the time the customer placed the order on our website. We also have a disclaimer on the product page stating that when the kits are brand new, the floor may feel slippery. This improves over time as the floor is used more. While we did explain that at times, the interlocking tabs and loops can be damaged during installation, this is not related to product durability but was used as an example as to what we have seen in the past when orders are returned after customers improperly installed the material.
Eric made the process of ordering great
May 20, 2026
Great customer service,quick delivery…
Great customer service,quick delivery with tracking information.
May 16, 2026
Matting for dog training
I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recommended the smaller tiles to avoid freight charges. The mats arrived quickly and are very easy to install. My pup couldn't wait to do zoomies and I was pleased to see the excellent traction of the mats while she did so. Excellent product and service!
May 19, 2026
Great product looks very good when…
Great product looks very good when done. I'll be sending pictures soon.
May 16, 2026
thanks for being awesome as usual and…
thanks for being awesome as usual and shipping fast
May 15, 2026
Floor Tape
I am always able to call & order more tape for the floor we purchased in 2020 without any troubles. They are awesome to work with!
May 16, 2026
A smooth process from quoting
A smooth process from quoting, ordering, shipment, the whole process.
May 11, 2026
It was a long process
This was my first time ordering mats for our cheer team and Greatmats came recommended by another high school with a glowing review.
Unfortunately we had an issue with delivery to the wrong address and damage to the mats. It was a process and did take awhile but after working with Mandy over several weeks we were able to come to a solution that worked out well.
I gave a 4 star instead of a 5 star simply based on the delivery and damage issue, the mats themselves are great and of good quality and I would recommend Greatmats (we actually ordered a 3rd mat), just be super aware of where your delivery is going and check for damage immediately.
April 23, 2026
Garage mats for wet areas during ski season
I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be completed.
The products came in two boxes. The FedEx ticket indicated as such but only one box was delivered on the day expected. It took FedEx s couple of days to deliver the second box. I contacted FedEx about the missing box but they never acknowledged me. The package luckily showed up so I am happy!
Ordering the product on your website was easy and the videos showed me exactly what edging I needed.
May 12, 2026
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