Greatmats.com Corporation Reviews 

9,868
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who expertly guide buyers through product selection and ensure the entire ordering process remains completely seamless. People truly appreciate the exceptional quality of the durable flooring options, mentioning that the materials install easily and arrive promptly at their homes. However, some customers also noted frustrating delivery delays, missing boxes, and unexpected communication issues with outside shipping providers. A few reviewers experienced sizing discrepancies, explaining they had to spend extra time trimming material to make everything fit correctly in their spaces.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the mats are excellent, visually... See more

Quality

Clients share positive opinions on quality, highlighting that the materials are well constructed, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful staff and smooth... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the helpful and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more


Company details

  1. #6 of 16 best companies in Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(9,868)

499 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with Great Mats

The website is so easy to use and place orders. Shipping was fast and the product very high quality. Installation is quick and easy, even doing a checkerboard pattern! This is the second home we have used it in. Perfect for my craft room in the basement!

April 27, 2026
Rated 5 out of 5 stars

Mats are great

Mats are great - exactly what we need and exactly as described. It was shipped promptly. No issues whatsoever.

April 21, 2026
Rated 5 out of 5 stars

Fast

Fast, informed solution. We are testing a section now. The assembly is quick and easy.

April 16, 2026
Rated 4 out of 5 stars

The product is great but shipping is really high

The product is great and the kids are really enjoying them- the only issue that we had was the cost of shipping. They are so light that shipping them by pallet seemed unnecessary and the cost was almost as much as the cost of the mats which meant we had to order fewer than we needed.

April 14, 2026
Rated 5 out of 5 stars

This Greatmats floor tile was exactly…

This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Installation was fairly simple overall. The only thing I didn’t initially realize was that a solid surface underneath makes installation easier; once that was sorted out, everything came together perfectly. The final result looks great and performs exactly as expected. Very happy with this purchase and would definitely recommend it!

April 14, 2026
Rated 5 out of 5 stars

The greatmats sales team helped me…

The greatmats sales team helped me select the best option for my covered porch.
The Couture carpet is an excellent product and was easy to install.

I have recommended the product and have referred many to your company.

Thank you to you team!

April 17, 2026
Rated 5 out of 5 stars

Highly recommend!

Great from the initial phone call to delivery. Came on time (early in fact) which was huge for my clinic start-up. Thanks Greatmats!

April 16, 2026

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