Greenbenefits Reviews 138

Reply from Greenbenefits

Aug 25, 2025

Hej Alex,

Vi är verkligen ledsna över att din cykel ännu inte har levererats och att du inte har fått den återkoppling du förväntat dig. Det är fullt förståeligt att du känner frustration när leveransen har skjutits upp flera gånger och du själv behövt söka information från oss. Så här ska det absolut inte kännas som kund hos oss, och vi tar till oss din feedback.

Förklaringen är att vi haft oväntade och långvariga leveransproblem från viss leverantör, något som tyvärr drabbat flera av våra kunder. Det är dock vårt ansvar att hålla dig uppdaterad, och där har vi brustit. Vi arbetar nu hårt för att få in leveranserna och skickar ut cyklar i samma takt som de kommer till vårt lager.

Vi ber om ursäkt för den långa väntetiden och tackar dig för ditt tålamod – vi förstår att det prövas hårt i den här situationen.


We are truly sorry that your bike still hasn’t been delivered and that you haven’t received the updates you expected from us. It is completely understandable that you feel frustrated when the delivery has been postponed several times and you’ve had to reach out for information yourself. This is not the experience we want for our customers, and we take your feedback seriously.

The delay is due to unexpected and prolonged supply chain issues with some of our supplier, which unfortunately has affected several of our customers. Still, it’s our responsibility to keep you updated, and in this we have fallen short. We are working hard to get the deliveries in and send them as fast as we can.

We sincerely apologize for the long delay and thank you for your patience – we know it has been tested in this situation.

Glada Cykelhälsningar
Daniel
GreenBenefits

Reply from Greenbenefits

Dec 10, 2024

Dear Lin,

Dela


Du sade:
A customer gave us a review, please get back to him nicely: I had mixed experiences with…
I had mixed experiences with Greenbenefits. While I appreciated the initial quick responses and clarity when communicating with their team, the overall process of purchasing a bike was frustrating. I selected a bike that was in stock, but later discovered it was unavailable. Despite their friendly staff, the lack of proactive communication and the difficulty in getting updates about my order were disappointing. It's important to manage your expectations when dealing with them.
ChatGPT sade:
ChatGPT
Here’s a thoughtful response you can use to address the customer’s review:

Dear [Customer's Name],

Thank you for taking the time to share your feedback with us. We’re grateful for your kind words about our team’s initial responsiveness and clarity, and we’re truly sorry to hear about the frustrations you faced during the bike purchasing process.

We understand how disappointing it must have been to find out that the bike you selected was unavailable, and we deeply regret the inconvenience caused by the lack of proactive updates. Your experience highlights areas where we can improve, and we’re committed to doing better.

Please know that we’re taking steps to enhance our communication process and ensure real-time availability updates to prevent such issues in the future. Your patience and understanding mean a lot to us, and we’d love the opportunity to make things right. If there’s anything further we can do to assist or if you’d like to discuss this matter in more detail, please don’t hesitate to reach out to kundservice@greenbenetifs.se .

Thank you for bringing this to our attention, and we hope to serve you better in the future.

Glada Cykelhälsningar
Daniel
GreenBenefits

Reply from Greenbenefits

Jun 13, 2024

Dear Niklas,

I am sorry your ordered bike was not in stock, as it should have been. I agree this is something we should have contacted you about, instead of the other way around. We are currently working on improving our routines so that we can detect these inaccuracies faster.

I know you are in contact with one of my colleagues who is advising you on other options. I hope you will find a suitable bike that you are happy with soon.

All the best,
Sofia
GreenBenefits

Reply from Greenbenefits

Jun 10, 2024

Hello Magnus,

Thank you for your feedback.

I am sorry to hear your bike could not be delivered to you as planned. This happened because of an inaccurate inventory balance, which is of course unfortunate and your disappointment is understandable.

My colleague is currently doing everything she can to locate the bike you wish as a replacement, even though we do not have it in stock at the moment. So I can guarantee you we care about your issue and are doing our best to solve this situation as fast as possible.

All the best,
Sofia
GreenBenefits

Reply from Greenbenefits

Oct 5, 2023

Hi Yurii,

Thank you for your feedback and so nice to hear that you are saticfied with our customer support.

Please do not hesitate to contact us again if there will be anyting we can do for you.

Have a great autumn.

Best regards
Daniel
GreenBenefits

Reply from Greenbenefits

Aug 28, 2023

Hi Aleksandar,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team.

If you ever need assistance in the future or have any questions, don't hesitate to reach out. We greatly appreciate your recommendation and look forward to serving you again. Have a fantastic day!

Best regards
Daniel
GreenBenefits