Greeneking Pubs Reviews 

395
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, mentioning cold dishes, undercooked items, tiny portions, and unappealing ingredients that left them thoroughly disappointed after dining. People also reported deeply frustrating experiences with unexpected staff shortages, missing order items, and a complete lack of helpful support or genuine apologies when problems occurred. Some reviewers were happy with the friendly staff, welcoming atmosphere, and surprisingly tasty meals during their visits. Consumers noted that certain locations offered prompt service, hot dishes, and a pleasant environment that made their overall outing much more enjoyable and memorable.

What people talk about most

Product

Clients share ambiguous opinions on product with mixed experiences regarding the food. While some reviewers... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting high disagreement in their reviews.... See more

Location

Users describe ambiguous interactions with location, as consumer reviews span many different venues and... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a wide range of encounters. While many... See more

Quality

Reviewers mention negative feedback about quality, expressing widespread disappointment with the food.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Went to Royal George in Birdlip, Gloucestershire today for lunch. We looked for any lunch offers (none found) and when ordering drink’s mentioned we would be eating. Food was good quality, however... See more

Rated 2 out of 5 stars

Poster outside said two mains gor 15 Went in ordered two fish n chips and two cokes Charged £31 . Offer not valid on Sundays. Its not cod its pollock. Oven chips Microwaved mushy peas piping h... See more

Rated 2 out of 5 stars

Paid for a meal at the golden eagle in Thornton Cleveleys in July and food service was shocking and after an hour when asked where out food order was to be told it’s over an hour wait ! Food come out... See more


Company details

  1. Restaurant
  2. Bar
  3. Cafe
  4. Pub

Information provided by various external sources

Our Greene King Local Pubs are the heart of communities across the UK. Each one is unique, each with a different tale to tell. We serve quality beers and food.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(395)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 2 out of 5 stars

Food portions size/price shocking

Bar staff were friendly. 1 star given for this reason an the other for the poor rating. We went in for luch and were extremely unhappy with the food we received for what we had paid. When the staff member carried our food out i was astonished! He carried out 3 'portions' of food - the size of the dishes were no bigger than the silver type of foil trays you get on a pie! £6.99 of our bill was for chicken strips- about 1-2"long in 1 of those dishes and the same amount of chips - the amount i would feed to a child! Absolute rip off. If i hadnt already paid when ordering i would have refused to do so for what we got. Will never go for lunch again.

July 17, 2025
Unprompted review
Rated 2 out of 5 stars

Poor Sunday roast

Their Sunday roast “hand carved turkey” is anything but hand carved
It is pre packed precooked on a roll that is machine sliced
Their roast beef is tough tasteless and grey
Do not recommend the Sunday roast at all
Vegetables tepid and the cauliflower cheese is a desert spoon portion as is the gravy but they will offer more gravy if requested
The staff are very good but they can’t change the quality of food

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Red Lion 4 Lane Ends. Over Hulton.

Sam, our server was amazing. She was super efficient, really friendly, and brightened up our meal experience.

I am shocked that this pub was so quiet as the service, atmosphere, menu options, decor, and cleanliness is second to none.

We used to frequent Pine Tree Farm, just down the road, but our new local is The Red Lion, Over Hulton

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

The Cranleigh, Clingan Road, Bournemouth

The Cranleigh, Clingan Road, Bournemouth

This place just goes from strength to strength. They had a major refurbishment a few years ago, since then it has become a pub for everyone, that quiet drink, food is excellent and reasonably priced. Very friendly staff indeed, so seasonal days such as Mothers day etc are serviced with professionalism and dedication from a team obviously happy in their work. The standout, Slick behind the bar is always a dream 😀

I rarely go anywhere else these days, keep up the great work Team Cranleigh

June 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

2nd time around…

I hadn’t been to this pub, the Woolpack at Beckington, for well over 30 years, when it was a free house so I was a little apprehensive but the evening was lovely. Our waitress, sorry I didn’t get her name, was attentive and efficient and John, who also served was lovely - warm, friendly and funny.
The menu was a nice mix of pub standards and more unusual dishes. Everything we had was perfectly lovely.
If I had one comment to pass on to the management it would be that one or two more choices of dessert would have been good.

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

Never Again

Popped into Emerson’s Green Mill House not been there for years & was really looking forward to their roast I had the duo my partner beef - I have to say it look nice at first sight but omg I have never experienced such a poor quality meal - roasters we’re black inside frozen ones not warm hard, broccoli looked good but couldn’t cut through it (& I like steamed veg) it wasn’t just hard but fully of water, carrots, peas same like they were defrosted & popped on plate cauli cheese defo from a bag again unable to cut it was stretchy 😂 chewy defo not cooked - beef was ok but turkey tasted of bacon smoky !! But no bacon in sight 😂 left a nasty taste in mouth, yorkie doughy again cold just defrosted, needless to say I left mine but hubby tried his best to eat his beef - defo won’t be going back

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ashfield Farm Ashton under Lyne

Ashfield Farm Ashton under Lyne
Called today Fantastic Experience
Special mention to Murph the carvery chef who went above and beyond his duties by going out of his way to get something that was not available from the carvery.
Also Levi that her customer service skills were exemplary
Food was spot on and affordable
Thanks Green king

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Smithy pond Chesterfield probably the…

Smithy pond Chesterfield probably the worst green king restaurant I’ve been to 1h15 wait for food it was cold tiny portion and the chicken was like rubber won’t be returning told then woman and the only response I got was I’m sorry you didn’t enjoy it

May 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

4 pensions told where to drunk to have…

4 pensions told where to drunk to have a second baileys with no reason for why this was so.We where staying there so we though we would have a nighcap,was not slearing our words,not unsteady on our feet or shouting,swearing or loud,just sat down and had a chat.Spoiled an end to 45 wedding anniverary.Won't be going there again.I know nothing will be done about this,but just thought it might enlighten people.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Dissatisfaction at this venue

Genext King pub in Portsmouth, the good companion. Becky and Scott are fantastic hosts. Unfortunately, most of the staff are rude, abrupt and lack the skills of customer service especially a certain Female by the name of Sam. She is just Vile and should not be in the job.

March 8, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

An extension of the wacky warehouse

A lovely meal, but childrenbwere allowed run around the resturant, screaming, shouting, bumping into our meal table, whilst staff made no attempt to ask parents to perhaps control children for the comfort of other diners. Although there is a wacky warehouse attached next door you don't expect children as mentioned running amoke at 7.30 pm, at one point a child stood next to our table whilst we ate staring at myself and wife until they got bored and ran off shouting to his friends.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

my local white hart cheadle

my local white hart cheadle
i live local and frequent this pub however i think the bar staff are lazy
disrespectful and rude, they have no repeact for men in particular not sure if they have been hurt in love!or other issues. iv never seen this type of behaviour in female creatures may be could have underlying drug or alcohol problems.
I m think all staff should be drug tested at this pub

March 6, 2025
Unprompted review
Rated 3 out of 5 stars

My local Greene King

My local Greene King, in Torbay, specialises in warm food. If you expect your pub food piping hot perhaps you should visit elsewhere. Discussing this with staff lead to sincere explanations, but not apologies or plans for improvement. We are following my own advice and going elsewhere, nearby, that serves hot food HOT.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fab from start to finish

we went for lunch last minute and it was really tasty and good value. the staff were really nice and were attentive ensuring we were ok and enjoying our food cleaned table promptly after we had finished eating. will again be back

January 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The Three Magpies London Heathrow Heathrow...

The Three Magpies London Heathrow...
Is this one of the BEST Greene King Pubs in the Country?
YES! YES! YES!
Circa 1765, yet a stones throw from Heathrow Airport, yet could be 100 miles away!
Everything about this place is RIGHT!
Firstly the Smell of good food, as a Classic Pub/Restaurant should be.
It's warm, friendly, superbly clean.
Great Staff all working hard to feed and water the rush of a Friday afternoon/evening.
I spent 20 years in this trade, and I can find no fault in anyway with this venue.
In Fact...
I love it!
It is everything a Classic Pub should be.
And given it's location, it actually transports you to a Classic English Village Pub...
Which of course it was back in the 1700's and still is today!!!
Greene King you need to observe, and undoubtedly give the accolades this PUB truly deserves!
💣💥💯🍻👊❤️

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Always come to gildersome arms quite…

Always come to gildersome arms quite often, the food is spot on and always tops Toby Carvery. Astonishing customer service from Rachel, she will always welcome us with a smile and go above and beyond to make sure our experience was better than the last, no request is ever an issue for her, she’ll do what she can and then some to make sure we’re satisfied. She’s an absolute credit to their business and we will continue to come here due to the fantastic staff.

November 7, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look