Greeneking Pubs Reviews 

395
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, mentioning cold dishes, undercooked items, tiny portions, and unappealing ingredients that left them thoroughly disappointed after dining. People also reported deeply frustrating experiences with unexpected staff shortages, missing order items, and a complete lack of helpful support or genuine apologies when problems occurred. Some reviewers were happy with the friendly staff, welcoming atmosphere, and surprisingly tasty meals during their visits. Consumers noted that certain locations offered prompt service, hot dishes, and a pleasant environment that made their overall outing much more enjoyable and memorable.

What people talk about most

Product

Clients share ambiguous opinions on product with mixed experiences regarding the food. While some reviewers... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting high disagreement in their reviews.... See more

Location

Users describe ambiguous interactions with location, as consumer reviews span many different venues and... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a wide range of encounters. While many... See more

Quality

Reviewers mention negative feedback about quality, expressing widespread disappointment with the food.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Went to Royal George in Birdlip, Gloucestershire today for lunch. We looked for any lunch offers (none found) and when ordering drink’s mentioned we would be eating. Food was good quality, however... See more

Rated 2 out of 5 stars

Poster outside said two mains gor 15 Went in ordered two fish n chips and two cokes Charged £31 . Offer not valid on Sundays. Its not cod its pollock. Oven chips Microwaved mushy peas piping h... See more

Rated 2 out of 5 stars

Paid for a meal at the golden eagle in Thornton Cleveleys in July and food service was shocking and after an hour when asked where out food order was to be told it’s over an hour wait ! Food come out... See more


Company details

  1. Restaurant
  2. Bar
  3. Cafe
  4. Pub

Information provided by various external sources

Our Greene King Local Pubs are the heart of communities across the UK. Each one is unique, each with a different tale to tell. We serve quality beers and food.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

395 reviews

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No history of asking for reviews

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2.7

All reviews

(395)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

We often go to Sussex Barn

We often go to Sussex Barn, Horsham and always have a great meal, There is plenty of different meals to choose from and it is always clean and tidy. Staff are friendly and welcoming.

September 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Great atmosphere

Went to the Luzborough Arms Romsey on Sunday 15 September had an excellent Sunday Lunch despite a food issue which was quickly sorted congratulations to young Frazier our waiter who was excellent

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

Extortionate Price Increases!!

I don’t have a particular gripe about a specific Greene King Pub but my problem is your prices. In the last 2 years your prices for any pint have rocketed. I noticed today a pint of Peroni was £7.43 when last week it was £7.34. Earlier this year it was £7.30.
This is a massive hike in pricing and a clear sign your company is profiteering.
You’re now charging the same as hotel, including their service charge.
People notice this and are starting to turn away from your chain of pubs.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

The Longshoot

Went to The Longshoot for a 90th Birthday lunch. Staff very friendly and made us very welcome. Excellent food and a free cake for the 'Birthday Boy'!!

August 28, 2024
Unprompted review
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Rated 1 out of 5 stars

The Star Pub, Standon

Unfortunately we didn’t get to experience the food, service or atmosphere of this pub…. We liked the look of the pub and saw it was dog friendly so we went in the garden and sat down to have a nice lunch and a drink after our long dog walk, only to be told that we couldn't have food as we hadn't booked! It was about 12.40 on a Wednesday afternoon and it didn't appear to be that busy. There were only two of us and I said we weren't in a rush but all they could offer us was from the sandwich menu but not before 1.30pm! It is not obvious on the website that one has to book, only on scrolling through the description of the food & drink does it say at the end that booking is advisable, and you cannot book a table online so one would have to call the pub to book which is really unusual, its a pub not a restaurant! There is a sign on the bar basically saying if you haven't booked then you may not get food, but by then you've already sat down and settled as it isn't a wait to be seated set up! So we left disappointed and hungry and went to another pub which was a lot busier but were still serving food and we spent over £70 on food and drink…. The Star’s loss !!

August 21, 2024
Unprompted review
Rated 1 out of 5 stars

Cold food at the 5 Bells public house Finchley

My wife & I attended the 5 Bells public house today the 15-7-2024 for Dinner.
In the past I have awarded this venue 5* but the standards have dropped drastically thus the 1* rating I have now given it.
I ordered 8 chicken wings with chilli sauce, it took the kitchen 20 minutes to turn up & when it did the wings were over cooked & barely warm, we had just started to eat the wings which I stated on ordering were to be my starter but they gave us no time to eat the starter when the Main course arrived which was Chicken and Ribs with sweet corn, chips & onion rings.
The GRAVY was Cold & I had to ask them to heat it up I also had to ask for butter for the
Sweet corns.
The service was abysmal, I also had a coke & my Wife had a half of larger shandy.
The cost of this lousy meal cost me £54.01
I would advise you NOT to eat at this venue which is by far overpriced & NOT worth the money!!!

July 15, 2024
Unprompted review
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Rated 1 out of 5 stars

The Rose Inn Great Wakering - not great at all

We booked an evrning meal at The Rose Inn Great Wakering. We arrived for our meal on time. Upon arrival there were plenty of tables available and the pub did not appear to be under pressure. Notably the pub had run out of some draught beers which appears to happen fairly often at this pub.
Thereafter we were virtually forgotten. No menu was brought to our table and after 40 minutes I went to the bar to place our Order. After another 40 minutes I went back to the bar to ask where our order was. Another couple, who arrived after us had eaten their meal and left by this time. After eating our main meal - which was lacking the advertised 'range of seasonal veg' apart from 2 pieces of broccoli- we waited a further 40 minutes before I asked where our sweet was. The 'Eton Mess' consisted of a small sundae glass with two strawberries at the bottom, pink ice cream on top, squishy cream and a tiny piece of broken meringue on top. No sign of the advertised scoops of clotted cream anywhere. In all a deeply disappointing experience from start to finish.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Chris and his team are the best!

Chris, Svetnia, The Chef and all the staff at " ButterChurn, Sutton, Surrey" are the best staff one could ever wish to encounter. I have been taking my 11 years old son to this pub for his regular meal ( two sausages, peas, Mash with extra gravy and extra Mash with a dessert of Chocolate Brownie for some time now, and we have been looked after so, so well by the whole team. They all work extremely hard manage to keep all customers very happy. Nothing is too much trouble for them and they all go that " extra mile" to please us. We highly recommend this pub for the splendid, superb and most efficient service rendered by Chris, Svetnia , Chef and the entire team. Could a member of the Management Team please give them all a pat on the back for a job very well done - they all deserve a commendation from the Head Office Management Team

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

The millet arms perivale…

The millet arms perivale.food was cooked well dessert was nicely presented and tasted great service was very good.robyn was very attentive and so was all the staff at the millet arms.thankyou.

May 28, 2024
Unprompted review
Rated 1 out of 5 stars

Walkford Arms

Walkford Arms - Walkford Dorset.
Had Sunday lunch today.
Staff were brilliant and empathetic to food poor quality.
I ordered a main dish described as a " king prawn risotto"
What was served bore no resemblance.
Just two tiny shrimp in shells.
No dressing and not one king prawn in site.
For dessert blackberry & apple pie was ordered - no fruit in site just paste!
Probably taking advantage of your clientele - definitely a rip off.
Just a menu dressed up and totally misleading
Unfair on your staff, probably does not improve profitability, considering returns of food and non- returning custom.
If it reads well - serve it!!!

May 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Fleming arms Southampton

Fleming arms Southampton
We recently visited this lovely pub
Have to say we had a fantastic visit
The staff were all friendly
Helped us with our menu choices
Suggested a drink for myself
The food was out fairly quickly and was hot and tasty
It looked exactly how I wanted it too
Our server was Chloe
So bubbly and helpful
Thank you Chloe

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly And Accommodating

Visited Mottram Wood Pub at the weekend
Yvonne and Jess looked after us
All staff were excellent, friendly and went way above what was expected
Will be sure to return in the near future

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Tiger Moth

Tiger Moth. Not a good place to go for a pub meal as all the tables have reserved on them (more than half of them) you have to look for staff when you find someone, NOT VERY polite saying no table available. Needs a sign or a member of staff at the door (Like some other Greene Kings) making it clear so you do not walk round the pub also wasting your time put in your car registration. This is not the first time for myself & I know so not a good local pub to go to.

March 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Hawthorne farm carvery hosted the…

Hawthorne farm carvery hosted the wedding reception of my daughters wedding on friday 15th march. The service the staff provided was excellent. Providing a free seating area for reception and putting out displays and banners. Very welcoming atmosphere. As a family we do come here pretty often and always find food and service at high standard. Fantastic experience. Thank you

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Primrose Farm, Wigan

Primrose Farm, Wigan
I visited here with my family for a birthday meal on Wednesday 13 March.
Food was lovely but they did seem to be short staffed, even though it wasn't that busy, we had quite a wait for our meals.
Stacey who works there was lovely, made sure we had everything we needed and was very helpful. Stacey was very knowledgeable regarding the overall running of the bar and food areas. Stacey is a great asset to Primrose Farm. I will definitely visit again.

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

£5 off isn't always a saving.

I received an email from Greene King Pubs offering me £5 off my bill as long as I spent £15 or more on food and/or drinks by 29th February 2024.

The menu in my local Greene King Pub showed that 2 pub classics were offered at a cost of £12.49.

My total bill for 2 pub classics, side salad and drinks came to £22.35. When I queried the bill I was told that, because I had used the £5 off discount, the 2 pub classics had been charged at their full price (a total of £19.28).

So, by using a £5 discount offer, I had paid £1.79 more for the meals than if I hadn't used it.

The woman who served me explained that only one discount was allowed. I asked her to please remove the discount and she returned £1.79 to me.

I will be careful when offered a "saving" by Greene King in future.

February 21, 2024
Unprompted review

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