Needed to call Green Flag when my EV lost power. Turns out it was a problem with the 12v battery. The problem was quickly diagnosed by the Green Flag technician who organised for their partner 911 rec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Call handler (Saiid) was excellent so 5*. But website could be a bit clearer about whether cars older than 16 years can be covered (which they can apparently on personal cover as a specified declare... See more
Company replied
I have just had to use Green Flag Breakdown as I (embarrassingly) locked my keys in the boot! The call centre operator was extremely helpful and professional and organised someone to come out. I was r... See more
Company replied
Clear guidance to start the breakdown policy. Clear explanations regarding the types of cover available. Very straightforward procedure from start to finish - with no dreaded gobbledegook or pages a... See more
Company replied
Company details
About Green Flag Breakdown Cover
Written by the company
Green Flag won’t leave you stranded at the roadside. We have over 3,000 technicians ready to help 24/7.
Depending on the cover level you
choose, here are some of the things
you can get with our breakdown
cover:
-
24/7 roadside assistance
-
Cover at home
-
National recovery
-
Onward travel
-
Unlimited calloutsYou may be charged if you call us
out for a repeat problem within
28 days.
Go to our website for more
information about Green Flag
breakdown cover.
Green Flag is underwritten
by U K Insurance Limited
Contact info
United Kingdom
- www.greenflag.com
4.7
Excellent
60K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good
It was very easy to sign up and the one time I had to call you out I found experience good
July 12, 2026
Reply from Green Flag Breakdown Cover
Hi Richard. We're so pleased you found signing up easy and that your experience with us was good when you needed assistance. Thank you for your feedback! Rachel
Everything was so easy
Everything was so easy. My contact was so informative and helpful on the phone so it made it so good.
July 15, 2026
Reply from Green Flag Breakdown Cover
Hi there. We're so pleased to hear that everything was easy for you and that our colleague was so informative and helpful on the phone. Thank you for your wonderful feedback. Rachel
Really helpful staff who I spoke to
Really helpful staff who I spoke to. Very clear and polite. Managed to do everything I needed. Only dropped a star as their system was down so I had to call back.
July 15, 2026
Reply from Green Flag Breakdown Cover
Hi there. We're glad to hear our staff were helpful, clear, and polite, and managed to assist you with everything you needed. We appreciate your understanding regarding the system issue. Rachel
I had a problem with my car(engine…
I had a problem with my car(engine fault light)contacted Green Flag and had someone with me in about an hour.
The technician was very helpful,knowledgeable and polite, his name was Dave.
He did a great job and sorted out the problem .
Thank you Dave and the team at Green Flag for all your help.
July 15, 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi there. We're so pleased to hear we were able to assist you quickly when your engine fault light came on. It's wonderful that the technician was helpful, knowledgeable, and polite, and sorted out the problem. Thank you for your positive feedback! Rachel
I have already been a green flag…
I have already been a green flag customer, so taking out cover for another vehicle was very easy.
July 12, 2026
Reply from Green Flag Breakdown Cover
Hi Thomas. We're so pleased to hear that as an existing customer, you found it very easy to arrange cover for another vehicle. Thank you for your kind words! Rachel
Reply from Green Flag Breakdown Cover
Hi there. Thanks for the five-star review. We appreciate you taking the time to share your feedback. Rachel
Words to the wise
Words to the wise:
1. Once you've purchased your policy, you need to register your policy number on the Green Flag app, otherwise you seem to hit a dead end.
2. There appear to be several contact phone numbers all going to the same place: queuing doesn't work, select 'ring back'.
3. European partner OptEven is even harder to contact.
July 11, 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Tim. Thanks for your feedback. The app is optional but can be used to log breakdowns, and track your technicians progress. Once the policy has been live for up to 48 hours, you can add the policy to the app. We're sorry to hear about the difficulty in contacting us. We're always looking for ways to improve, so we value your feedback. Rachel
Signing up was straightforward
Signing up was straightforward, payment and direct debit arrangements worked perfectly.
July 14, 2026
Reply from Green Flag Breakdown Cover
Hi Keith. We're so pleased you found our sign-up process straightforward and that your payment arrangements worked perfectly. Thank you for sharing your positive experience with us! Rachel
so easy to join and so much cheaper…
so easy to join and so much cheaper than RAC so pleased i have joined this company after seeing advert on TV last night
July 15, 2026
Reply from Green Flag Breakdown Cover
Hi James. We're so pleased you found joining us easy and that you're happy with the value we offer compared to other providers. Welcome aboard! Rachel
Reply from Green Flag Breakdown Cover
Hi Victor. We're so pleased you found our service quick, simple, clear, and great value, and that it gives you peace of mind. We appreciate your wonderful feedback! Rachel
Your agent was very helpful and…
Your agent was very helpful and explained everything very clearly to me. I didn't feel rushed and I had time to make my decisions.
July 14, 2026
Reply from Green Flag Breakdown Cover
Hi Brenda. We're so pleased to hear that our agent was helpful and explained everything clearly, allowing you ample time to make your decisions. Thank you for your positive feedback! Rachel
Direct questions and simple format.
Direct questions and simple format.
Competitive prices.
Easy site to use.
July 14, 2026
Reply from Green Flag Breakdown Cover
Hi there. We're so glad you found our site easy to use and that our format and competitive prices met your expectations. Thank you for your positive feedback! Rachel
Very caring attitude of staff
Very caring attitude of staff, prompt and efficient. Always have customer at the forefront, never felt just a number .
July 14, 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Julie. We're so pleased to hear that our staff's caring attitude and efficiency made you feel valued. Thank you for your wonderful feedback! Rachel
Policy accuracy & entitlement verification checks - too long.
Historically a superb dependable bulletproof service at times of crisis and need.
Unfortunately GreenFlag has become a roadside challenge thats difficult, unhelpful, frustrating and protracted. Think again if you believe getting quick reactive agents keen to get you out of a dangerous situation. The process has become policy accuracy and entitlement verification check, not a rescue policy.
Great shame, as GreenFlag was a dependable partner for roadside chaos.
July 9, 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Mark. We're truly sorry to hear that your recent experience with us didn't meet the high standards you've come to expect. We understand your frustration and regret that we fell short of providing the quick and helpful service you needed. Your feedback is important to us as we continuously work to improve our service. Rachel
I was very pleased with the service I…
I was very pleased with the service I received from Green Flag. The technician arrived professionally, checked the vehicle carefully and clearly explained what the problem was. He was polite, helpful and took the time to answer my questions.
He also gave me sensible advice about using the vehicle for short local journeys to help keep the new battery charged and explained the warranty position. I felt reassured by the information provided and did not feel rushed.
Overall, the service was excellent, and I would be happy to recommend Green Flag to other motorists.
July 14, 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Anthony. We're so pleased to hear you had such a positive experience with our service. It's wonderful to know our technician was professional, clear, and helpful, taking the time to answer your questions and offer sensible advice. We're glad you felt reassured and not rushed. Rachel
Colleague on the call was clear and…
Colleague on the call was clear and helpful and was able to sort out what I needed quickly. Call back option was great to save waiting on hold
July 14, 2026
Reply from Green Flag Breakdown Cover
Hi Lulu. We're delighted to hear that our colleague was clear and helpful, quickly resolving your needs. It's also great that the call-back option saved you time. Thank you for your positive feedback! Rachel
Reply from Green Flag Breakdown Cover
Hi David. We're so pleased you found our website easy to use and our prices great. Thank you for your five-star review! Rachel
The mechanic was kind and friendly and…
The mechanic was kind and friendly and put me at ease. He explained
everything very clearly, gave me good advice and got me going again.
July 13, 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Denise. We're so pleased to hear our mechanic was kind and friendly, and put you at ease. It's great they explained everything clearly and provided good advice to get you going again! Rachel
i registered to green flag in less than…
i registered to green flag in less than 2 days and they came to rescue my car as promise
July 11, 2026
Reply from Green Flag Breakdown Cover
Hi there. It's fantastic to hear that we were able to assist you so quickly after you registered. We're glad we could help when you needed us! Rachel
Signing up was quite straightforward
Signing up was quite straightforward, but to be honest I would always prefer to speak to a real person.
July 4, 2026
Reply from Green Flag Breakdown Cover
Hi there. We appreciate your feedback on the sign-up process. We understand the preference for human interaction and are always looking to improve our customer experience. Rachel
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