Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more
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Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company

- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
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First time trying Grind coffee
First time trying Grind coffee. Filter coffee, ready ground and using a filter coffee machine. Not for me I'm afraid. Very smooth and bland. If you like your coffee to have a bit of bite without resorting to Robusta, maybe this won't be the one for you. I'll use the rest of the pack in a Moka pot to see if that's better and I'll skip the filter machine. Everyone has different tastes of course and I'm sure some people will love it but if you like your coffee to have body and bite, you might find this one just a little too "mellow".
I enjoyed choosing different coffees…
I enjoyed choosing different coffees They are prettily packaged. Delivered promptly.
The hazelnut is going down very well but I would prefer a little more depth to your darkest
Prompt and efficient delivery as usual.
Great fresh coffee beans
Great fresh coffee beans! I have a subscription and am now really spoilt as the coffee is genuinely top notch. Delivered promptly, I can skip if I’m going away and I end up earning free coffee too.
Lovely miffy merch
Coffee is really poor quality
Coffee is really poor quality, and doesn’t really taste of anything. Just been disappointed with every order of the Nespresso pods, and the ground coffee. Wouldn’t bother!
2 stars are the delivery has always been spot on very quick dispatch
Order arrived quickly and carefully…
Order arrived quickly and carefully packed. Lovely mugs and cap with Miffy theme: really very nice quality in both cases. Will certainly use this company again. Excellent all round.
Miffy collab disappointment :(
I’m unfortunately super disappointed.
I recently purchased from Grind’s Miffy collab and was SO excited! The colours, aesthetics & practicality were all a hit. Anyone who saw the collab knows that it wasn’t cheap, but I sprung on getting the £35 cafetière and even sold the brand new larger 8 cup one I’d recently bought to replace with the miffy one.
Sadly when it arrived, the entire top was cracked right where the plunger pole was. I can only assume in shipping the heavy red ball handle slammed down on the thinner plastic lid which caused the break.
I immediately contacted support, and when they got back to me (2 days later in total for resolution) they said they couldn’t replace because of limited stock and issued a refund.
While I appreciate the normal refund (which still hasn’t gone into my account yet), I went to buy another one after they’d said they couldn’t give me one myself, but the website is completely sold out!
I’m so so sad about it. I was really excited and now my options are buy one from a reseller for a MASSIVE price tag (won’t be doing), buy a different press entirely, or try to find a replacement plunger (which I’ve tried, but bodium’s 4 cup presses are NOT standard at all and I quite literally can’t find a cheap one or replacement part, only replacements for the mesh and metal bits.
I thought it was standard for companies to order a little extra stock for backup replacements etc? Especially in a limited collab, it feels very unfair that I’ve now missed out even though I was present on time. Such a shame.
Love 💗
I love Grind. Their coffee is proper good, plus I love the branding and the tins, very cool. When I had some issues with my previous order they were kind enough to replace it.
Of course it wasn’t always a perfect experience. One time, I accidentally forgot to delay a subscription because I wasn’t ready, so I had to return it and pay for the return parcel fee. So that’s a lesson learned for me. 😂
Firstly ease of ordering
Firstly ease of ordering. Information regarding delivery and most importantly a delicious smooth instant coffee. I have the Grind beans but yet to try!
Good quality merch to boot!
The ‘Miffy’ tin was a gift…
The ‘Miffy’ tin was a gift for my wife (a Miffy fan) and she loved had it.
Thank you
Fast communication and quick to correct…
Fast communication and quick to correct my shipment issue. The coffee is also just as delicious as ever. Will definitely keep coming back!
Only thing I wish they had was a subscription for instant coffee.
Very annoyed as I bought the special…
Very annoyed as I bought the special pack of Miffy and it was then the next day everything was reduced by 20percent! Items are lovely though.
Love this company!!!
Love this company - everything I have ordered from this is absolutely amazing 😍
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