Grind Reviews 

13,049
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,506 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast delivery service and express genuine satisfaction with the delicious, high quality coffee varieties available on the platform. Many people also enthusiastically appreciate the remarkably helpful customer service team and the attractive merchandise provided as free gifts with their purchases. Some reviewers were not happy with certain flavored pods that either completely lacked distinctive taste or failed to function properly in their home coffee machines. A few consumers additionally noted frustrating delays regarding dispatch times and experienced occasional communication problems when trying to track down their delayed orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great taste and variety of... See more

Quality

People report positive experiences with quality, praising the outstanding taste and consistent house blend.... See more

Delivery service

Consumers find delivery service to be generally quick, efficient, and well-packaged, arriving within days.... See more

Order

Customers had ambiguous experiences with order processing, highlighting both praise and criticism. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting quick response times and helpful staff.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and... See more

Company replied

Rated 4 out of 5 stars

It was very easy to order 3 flavours of coffee pods. The free tin was also an added bonus. The only disappointment was that I did not enjoy the honey nut limited edition flavour I had not tried before... See more

Company replied

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 4 out of 5 stars

Was quick to deliver could been packed a bit better as items where just put in side a box and was moving around as nothing was put inside the box to make it compact !! Was a bit disappointed with t... See more

Company replied


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(13,049)

1,441 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

“computer says no” approach

Customer service was unwilling to resolve a simple glitch on their online platform. Adding a subscription to the basket removes the discount from the one-off summer sale products in the same order. They preferred a “computer says no” approach.

August 12, 2026
Unprompted review
Rated 3 out of 5 stars

Purchased purely for the Miffy tin…

Purchased purely for the Miffy coffee tin, the iced coffee cans are nice and aesthetically pleasing to the eye however, the Miffy tin came slightly dented on the sides due to lack of protection in the box it had been delivered in so I was a little let down. I managed to smooth out the worst of it but in certain light you can still see it so I was pretty disappointed.

August 12, 2026
Rated 4 out of 5 stars

We love Grind Coffee however….

We love Grind Coffee, we finally feel like we’ve found the perfect coffee, we signed up to the monthly subscription and even purchased extra items along the way. However we’ve decided to cancel hence the 4 and not 5 start due to the price going up from £22 to £27, I find this unacceptable and unfair to people that are repeat customers on a subscription, especially now we have subscribed to the same coffee on amazon for £22 and sometimes even cheaper when offers come about.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered coffee

I ordered coffee - you delivered coffee. What more do you want me to say about an order? I haven’t yet tried the coffee so I can’t yet comment on its quality, but that’s not what you asked.

August 7, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look