Grind Reviews 

13,202
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,530 reviews, reviewers had a great experience with this company. Customers frequently mention the delicious taste of the coffee, the wonderful quality of the products, and the eco-friendly compostable packaging. Shoppers also deeply appreciate the incredibly swift delivery service alongside the highly responsive and supportive customer care team that resolves any inquiries fast. Many people find shopping here a true pleasure due to the clear website and lovely designs. However, some customers also noted occasional issues with delivery delays, tracking updates, or missing items from time to time. A few people also experienced technical problems with certain coffee pods not working properly or flowing well through their coffee machines.

What people talk about most

Product

People report positive experiences with product, frequently praising the great taste, excellent selection of... See more

Quality

Reviewers highlight positive aspects of quality, noting that the coffee tastes fantastic, the quality is... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the swift dispatch, careful... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers report swift delivery and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting attentive support teams that respond... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... See more

Company replied

Rated 4 out of 5 stars

We have enjoyed the advent calendar for the past two years and look forward to opening up each day in December this year. The design looks more interesting than previous years. I docked a star as we t... See more

Company replied

Rated 4 out of 5 stars

Delivery quick and perfect. I have had the Iced Oat Caffè Latte cans and the decaf Pods before, knew what I was getting, they are great and a regular purchase. The only new purchase was the Li... See more

Company replied

Rated 5 out of 5 stars

I love buying my coffee pods from Grind because the company is working hard to be responsible for the environment with it's recycling pods. The quality of the coffee is also very important and the pri... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,202)

1,514 reviews in the last 12 months

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Rated 5 out of 5 stars

Pods

Ordering and delivery options were easy. Coffee is great!

September 20, 2026
Rated 5 out of 5 stars

Very good decaf coffee

The advent calendar looks very cute and my partner was very happy with it, hasn’t tried it yet of course. I did order a sleeve of decaf house bland pods and i have to say it’s one of the best coffee pods i’ve ever tried. Will definitely order more in the future.

September 20, 2026
Rated 5 out of 5 stars

In the short time I’ve been using Grind…

In the short time I’ve been using Grind for my coffee needs I’ve really come to appreciate not only the great coffee but the great admin behind the brand. Frankly I expected lesser service after I read about the great connection with BA for their international flights but I can happily say you guys have got it right. You put your customers to the front of the line for great service. Keep on doing that guys and I for one will be with you for a very long time. Thank you for your support.

September 20, 2026
Rated 1 out of 5 stars

Terrible customer service

We flagged an issue with our Grind machine over a month ago and have had very poor customer service which appears to be mainly AI generated emails, but no actual resolution of our issue or contact with a human. Incredibly disappointed in GRIND - you really need to sort out your shoddy customer services.

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

First time I’ve ever ordered direct, really fast and efficient service. Parcel arrived in perfect condition, thank you.

September 17, 2026
Rated 4 out of 5 stars

Good service / Great coffee

Good service / fast delivery / great coffee

Thank you

September 15, 2026
Grind logo

Reply from Grind

Hi Paul, thanks for leaving us your review - so glad to hear you're enjoying your Grind coffee! ☕️ ✨

Rated 4 out of 5 stars

Very early dispatch

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close to roasting as possible so this worries me that the coffee won’t taste as good as it should if it had been fresh. I was expecting the calendar to be on pre order ready to dispatch just before advent starts. I hope I am wrong and it will be ok

September 7, 2026
Grind logo

Reply from Grind

Hi Karen, thanks for leaving us your review - although we're sorry if you were expecting your Grind Advent Calendar a little closer to Christmas!

We completely understand your concern around the freshness of the coffees in the Advent Calendar, especially when roast date is such an important part of enjoying speciality coffee.

The good news is that each coffee is packed to keep it tasting as fresh as possible until you’re ready to enjoy it throughout December.

For the best experience, we’d recommend keeping your calendar somewhere cool and dry, away from direct sunlight and heat.

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