Grind Reviews 

13,026
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the amazing quality and taste of the coffee products, highlighting a wide variety of blends and the appeal of compostable pods. Many people appreciate the quick and well-packaged delivery service, often noting fast arrival times. The customer service team is frequently commended for being brilliant, helpful, and prompt in addressing queries, with staff often going above and beyond to ensure satisfaction. However, some customers also noted issues with certain pods blocking or leaking during use, and a few found specific flavors or iced coffee options not to their taste. Additionally, some people experienced slower than expected delivery or dispatch times, and a small portion mentioned slow or unhelpful responses from customer service in specific instances.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the great taste and variety of... See more

Quality

People report positive experiences with quality, often praising the delicious taste and consistency of the... See more

Delivery service

Consumers are generally satisfied with the delivery service, frequently praising its speed and efficiency,... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the ease and speed of placing... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and... See more

Company replied

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more

Rated 5 out of 5 stars

Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,026)

1,416 reviews in the last 12 months

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Rated 4 out of 5 stars

Honey nut pods disappointment

I wish I hadn't changed my caramel pods for honey nut pods. I dont like them at all :( maybe toffee nut would have worked better? They will now be wasted and i cant afford to pay for new ones , they are expensive as it is . Im disappointed , and may have to cancel my subscription now !

June 15, 2026
Grind logo

Reply from Grind

Hi Cal,

Thanks for taking the time to leave your review.

We're so sorry to hear you didn't enjoy your new pods - we appreciate taste is subjective, but we certainly don't want our customers left feeling unsatisfied with their purchase.

Please email us on shop@grind.co.uk so our team can help you out with this further!

Best wishes,
The Grind Team

Rated 5 out of 5 stars

Best coffee at home EVER!

Website was so easy to navigate. The bundles were great value and it all arrived in perfect condition. The coffee itself is absolutely amazing. I’m so picky with coffee and the light roast is so good. I’ve even purchased the decaf so I can have an extra few cups throughout the day 😊

June 20, 2026
Rated 5 out of 5 stars

Definitely recommend

Quick delivery and lovely gift set - the paper lining the tin and coffee packet was placed in had a tear in the midle but it was minimal. The gift was loved and looked very lush, thank you!

June 13, 2026
Rated 3 out of 5 stars

Delivery was quite slow between being…

Delivery was quite slow between being placed and actual delivery.
Flavoured pods smell lovely but very little actual taste and the flavour is a bit burnt (for medium roast).

June 20, 2026
Grind logo

Reply from Grind

Thanks for taking the time to leave us a review!

We're sorry to hear your order took longer than expected to arrive and that the flavoured pods weren't to your taste. We'd love to learn a bit more, so please do get in touch with us at shop@grind.co.uk and we'll be happy to help further, as well as pass your feedback onto our Roastery team.

Rated 1 out of 5 stars

Ordered but still not received

Ordered a couple of weeks ago and still not received. It has done the rounds of several Royal Mail depots according to the App. Have made several calls/visits to Royal Mail. Just found out they have prematurely returned it to you. This was a birthday present. Not a good experience with Royal Mail. However Grind has been brilliant and already rearranged the order. 🤞

June 11, 2026
Grind logo

Reply from Grind

Hi Pete,

We're very sorry to hear about your experience and appreciate how disappointing this must have been, especially as the order was intended as a birthday present.
Unfortunately, once an order is in the hands of the courier, we're reliant on the information and service they provide. While we do our best to help when issues arise, we understand how frustrating it is when a parcel is delayed and then returned unexpectedly.
Having reviewed your order, we can see that a replacement has already been arranged and sent out. We hope this reaches you promptly and helps put things right. If you haven't received the replacement, please get in touch with our team and we'll be happy to look into it for you.
Thank you for your patience, and again, our apologies for the inconvenience caused.

Rated 5 out of 5 stars

I ordered the wrong coffee in error

I ordered the wrong coffee in error, totally my fault but contacted them and it was sorted out promptly, so impressed that here is a company that really cares about its customer. I applaud you . . . . Oh and your coffee is pretty good too. . . . . Thank you 😀

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

The coffee is good quality and I like i…

The coffee is good quality and I like i can buy big bags of beans to grind as needed. I think the subscription model can be useful but I prefer to order as and when because how much coffee we drink and what kind of coffee we drink changes throughout the year. My only slight criticism would be that the dark blend isn't quite strong enough in flavour like espresso usually is, so I wouldn't order that again but the house blend for filter/cafetiere coffee is great.

June 18, 2026

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