Grind Reviews 

13,024
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the delicious coffee and the high quality of products, including various blends and accompanying items like tins and tote bags. People also highlight the quick and well-packaged delivery service, alongside exceptional customer service known for its helpfulness and prompt responses. However, some people mentioned that certain coffee flavors did not meet expectations, occasionally tasting unpleasant, and a few found compostable pods could block machines or leak. Additionally, there were occasional reports of delayed order dispatch or new machines not functioning correctly upon arrival.

What people talk about most

Product

People report positive experiences with product, often praising the coffee's taste, quality, and variety,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the delicious taste and consistency of... See more

Delivery service

Users describe positive interactions with delivery service, with many customers praising the quick and speedy... See more

Order

Clients share ambiguous opinions on order experiences, with many finding the ordering process easy and quick,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I was having a problem with the website when setting up my subscription, and it reverted back to whole bean refills rather than ground coffee. I contacted Grind, and they offer... See more

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,024)

1,415 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer care!

I had an issue with receiving the wrong delivery, but the customer service was excellent. They sorted everything out quickly and efficiently with no hassle. I really appreciated how responsive, helpful, and professional the team was throughout the process. Mistakes can happen, but it's how a company handles them that matters, and they did a fantastic job. Thank you for the great customer care—I wouldn't hesitate to order from you again!

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

I love Grind!

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍
I have a subscription with very quick + free, packaged well delivery which is really easy to set up & any queries just email & they get back to you promptly (even on a Sunday) !! You can tell the staff really care about customers & are passionate about the product they sell & rightly so! I’ve even converted my sister & my Mum to Grind & they now love it as well 😍

June 28, 2026
Rated 4 out of 5 stars

Love the coffee and that the pods are…

Love the coffee and that the pods are biodegradable! We’ve had a few batches of dud pods here and there but overall happy.

June 21, 2026
Grind logo

Reply from Grind

Hi Jane,

Thanks for taking the time to leave your review!

We're so glad you've been enjoying the coffee so far, although it's disappointing that you experienced some issues with a few of the pods.

We'd love to bring your experience to 5 stars, so please email us on shop@grind.co.uk with your feedback on how we can make it better for you!

Best wishes,
The Grind Team

Rated 5 out of 5 stars

I’ve been a Grind customer for a long…

I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really made me a customer for life, though, was their recent honesty regarding price changes. It’s so rare for a company to be that transparent with their community, and I deeply appreciate it. Love everything about Grind!

May 22, 2026
Rated 5 out of 5 stars

Grind coffee is great

Grind coffee is great, we are a fan of the house blend. Always consistent quality and nice communications from Grind. This review it specifically focused on the online shop and coffee bean purchases

May 26, 2026
Rated 4 out of 5 stars

Great coffee and good value

Great coffee and good value. I had on subscription for some time and always go back. Delivery a bit slow only reason for 4 stars

June 29, 2026
Unprompted review
Grind logo

Reply from Grind

Hi Angela,

Thanks for your lovely review!

We truly appreciate your support, it's great to hear you've been enjoying your subscription.

We apologise if your orders arrived later than expected - usually we aim to despatch subscription orders within 1-3 working days with economy shipping, but if you experienced delays beyond this timeframe, please drop us an email on shop@grind.co.uk as we'd love to make your experience a 5 star one!

Best wishes,
The Grind Team

Rated 2 out of 5 stars

Food is great /shame about the service

Food is great .. sadly service not so much ..

Customer service got in touch and requested I sent an email ..
Which bounced back..

Still stand by the food .. AND (sadly) the ocsrall ‘service’ ..

June 3, 2026
Unprompted review
Grind logo

Reply from Grind

Hi Terry,

We're sorry to hear your experience didn't meet expectations. While we're pleased you enjoyed the food, the level of service you received certainly isn't what we aim to provide. Please get in touch with us at shop@grind.co.uk with a few more details, and we'd be happy to look into this for you.

Rated 3 out of 5 stars

Faulty Pods

This is the second time I have ordered Grind pods and again about 30% of the pods are faulty with little or no coffee produced. I first ordered in March 2025 and vowed not to get them again after many failures. I relented and ordered in June this year and again was disappointed. Definitely never again.

June 11, 2026
Unprompted review
Grind logo

Reply from Grind

Hi Richard,

We're so sorry to hear you've had this experience, especially after giving us another chance. This certainly isn't the quality we aim to deliver. We'd really appreciate the opportunity to investigate what's gone wrong and make this right. Please get in touch with us at shop@grind.co.uk with your order number and batch code and our team will be happy to help!

Rated 4 out of 5 stars

Recommended

Delivered quickly. Ordered the limited edition flavoured coffees and all are very nice. Free tin was a little dented :(

June 24, 2026
Grind logo

Reply from Grind

Hi Jude,

Thanks for leaving your review!

We're happy to hear you enjoyed our new coffee flavours, although it's so sad that your tin arrived damaged.

If you could please drop us an email on shop@grind.co.uk, we'd love to sort that out for you!

Best wishes,
The Grind Team

Rated 3 out of 5 stars

Decaf coffee pods (dark blend and…

Decaf coffee pods (dark blend and house) tasted great as a base for a decaf Americano, but the pods themselves frequently block and coffee doesn’t run through them, flooding the interior of the machine and writing off a pod. The leaked water is full of coffee grounds creating much more mess than an aluminium pod. Probably won’t reorder as it cuts across the convenience, which is the main attraction vs making decaf in my cafetiere.

June 16, 2026
Grind logo

Reply from Grind

Hi James,

We're sorry to hear you've experienced issues with the pods, although we're pleased you enjoyed the taste of the coffee. This isn't the experience we want for our customers, and we'd really like to look into what happened. Please get in touch with us at shop@grind.co.uk with your order number and batch code, and we'll be happy to investigate and help.

Rated 4 out of 5 stars

Honey nut pods disappointment

I wish I hadn't changed my caramel pods for honey nut pods. I dont like them at all :( maybe toffee nut would have worked better? They will now be wasted and i cant afford to pay for new ones , they are expensive as it is . Im disappointed , and may have to cancel my subscription now !

June 15, 2026
Grind logo

Reply from Grind

Hi Cal,

Thanks for taking the time to leave your review.

We're so sorry to hear you didn't enjoy your new pods - we appreciate taste is subjective, but we certainly don't want our customers left feeling unsatisfied with their purchase.

Please email us on shop@grind.co.uk so our team can help you out with this further!

Best wishes,
The Grind Team

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