Grind Reviews 

13,024
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the delicious coffee and the high quality of products, including various blends and accompanying items like tins and tote bags. People also highlight the quick and well-packaged delivery service, alongside exceptional customer service known for its helpfulness and prompt responses. However, some people mentioned that certain coffee flavors did not meet expectations, occasionally tasting unpleasant, and a few found compostable pods could block machines or leak. Additionally, there were occasional reports of delayed order dispatch or new machines not functioning correctly upon arrival.

What people talk about most

Product

People report positive experiences with product, often praising the coffee's taste, quality, and variety,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the delicious taste and consistency of... See more

Delivery service

Users describe positive interactions with delivery service, with many customers praising the quick and speedy... See more

Order

Clients share ambiguous opinions on order experiences, with many finding the ordering process easy and quick,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I was having a problem with the website when setting up my subscription, and it reverted back to whole bean refills rather than ground coffee. I contacted Grind, and they offer... See more

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,024)

1,415 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement order

I receive a regular subscription from Grind however this time the parcel was delivered by Royal Mail open and the contents missing, after contacting grind I
Received a lovely reply from Antonio who apologised and had sent out a replacement which I have received. Great service and Great coffee.

June 12, 2026
Rated 4 out of 5 stars

not strong enough

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like.
service was fast and efficient but ill probably not order again
same goes for the instant

June 12, 2026
Grind logo

Reply from Grind

Hi Nicola,

Thanks so much for your feedback and for giving us a try! I’m glad to hear our team was able to quickly help with your order, though I’m sorry to hear the House Blend and instant coffee weren’t quite right for your taste.

If you ever want to try a stronger blend or have any questions about our range, feel free to reach out!

- The Grind Team

Rated 4 out of 5 stars

First order - delicious flavour!

This is our first order with Grind. Our usual go-to companies have discontinued some of their flavoured pods. Grind offers a good variety of different flavours so we thought we'd give them a go! The order arrived today and we have already tried 3 of the flavours; coconut, Irish cream and pumpkin spice. They are absolutely delicious and we can't wait to try the others!

The only drawbacks are;

We have to put the pods through our Nespresso machine twice to get a decent amount of coffee through. It doesn't seem to pierce the pod properly on the first go.

It wasn't easy to place the order on the website. Ideally, i wanted to place an order for 1 pack of the flavours we wanted to try. I don't think this is an option? It took me a while to find the flavoured coffee bundle so bought this despite not particularly liking all the flavours.

Overall though, we have been very happy with the quality of flavour and look forward to trying the others. We will be placing another order shortly for our favourite flavours!

June 12, 2026
Grind logo

Reply from Grind

Hi Lucy,

Thanks so much for your detailed feedback and for giving Grind a try!

Sorry to hear about the issue with the pods in your Nespresso machine. Our pods are compatible with most Nespresso Original machines, but if you’re finding you need to run them through twice, it may help to give the pod a gentle shake before using it.

You can buy a single 10 pod box on our “Shop All” page, it’s just towards the bottom. Sorry it was hard to find but we really appreciate your feedback.

If you have any questions for us, feel free to reach out over email and we'll do our best to help.

-The Grind Team

Rated 5 out of 5 stars

I LOVE Grind

I LOVE Grind, they roast great coffee and make it so well in their cafes too! I always get their editions OR light roast beans for that subtle fruity goodness!

Recently when I had a problem with a delivery their team fixed it with no issues, no delays (not their fault either) when it looked like someone at Royal Mail had eaten the box and it had been delivered in a Royal Mail "sorry we broke it" bag.. so yeah, very happy with coffee and customer service too!

June 12, 2026
Rated 2 out of 5 stars

Grind Coffee Machine - poor service

Having used a Grind coffee machine many times at a friends house I decided the machine was right for me. Importantly it is narrow fitting as I have limited workspace, the stainless steel looks sleek and sophisticated and it makes a great Starbucks coffee. I ordered it in February 26, knowing it would not be delivered until April. I contacted Grind beginning of April asking for an update, they replied it would be the end of April. I chased again at the end of April, they replied it would be mid May. I received the machine at the end of May when I was away for a couple of weeks. When I finally opened the package and set up the machine I thought wow! However at the bottom of the packaging was a silver screw - on checking the machine it came from the front panel. It doesn’t screw in so I’ve just placed it there loosely because tbh i guess I’m prepared to live with it rather than waiting months for a replacement. The latest design is not quite as sturdy as the old one and in my opinion definitely needs quality checking before despatched to customers. As for Grind coffee…. I prefer Starbucks!

June 1, 2026
Unprompted review
Grind logo

Reply from Grind

Hey Trudi,

Thanks for taking the time to leave us a review.

We're so sorry to hear you experienced this issue with your new Grind Two pod machine! We currently have the stock available, so please do email us on shop@grind.co.uk with some pictures of the problem and our team will be happy to sort this out for you.

Best wishes,
The Grind Team

Rated 5 out of 5 stars

Perfect fit

I ordered 100 pods plus a free tin.
The price was really reasonable and the items arrived quickly.
The pods fit my Nespresso machine perfectly and the coffee tastes lovely.

June 10, 2026
Rated 5 out of 5 stars

Very happy …

Very happy with the quick delivery package was in good condition not any marks on the stuff which i very happy about

June 8, 2026
Rated 5 out of 5 stars

Simply devine

Ease of ordering, love the blend of the machine coffee and the decaf instant is so smooth. Love the pink, love the recycling, love the occasional tote too (I have two different designs now) 😉

June 2, 2026

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