Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I was having a problem with the website when setting up my subscription, and it reverted back to whole bean refills rather than ground coffee. I contacted Grind, and they offer... See more
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
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Simply devine
Ease of ordering, love the blend of the machine coffee and the decaf instant is so smooth. Love the pink, love the recycling, love the occasional tote too (I have two different designs now) 😉
June 2, 2026
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I signed up for a subscription
I signed up for a subscription. My beans arrived very quickly and the process was easy. Great quality beans, fresh and aromatic. Only slight let down is that I ordered one of their tins, expecting it would have an air tight seal, but it doesn’t.
June 9, 2026
Reply from Grind
Thanks so much for your review! It's great to hear you're enjoying the coffee and that your subscription got off to a great start.
We're sorry the tin wasn't quite what you expected. While it isn't completely airtight, it does a great job of keeping your beans fresh. We really appreciate the feedback and will be sure to pass it on to our team.
4 stars for the delivery service
4 stars for the delivery service, which was nice and quick. I ordered this for my brother, who's a Pokémon fan, and he loved the Eevee tin!
Personally, not a fan of this coffee. Tried it several times now.
April 7, 2026
Reply from Grind
Thanks so much for your review! We're really pleased to hear your brother loved the Eevee tin and that your order arrived nice and quickly.
We're sorry to hear the coffee wasn't to your taste. If you'd like to get in touch with us at shop@grind.co.uk, we'd be happy to help with some brewing tips or recommend a blend that might suit your preferences better.
Coffee comes nicely packaged and the…
Coffee comes nicely packaged and the house blend is great.
June 2, 2026
Reply from Grind
Thanks so much for your review!
We're delighted to hear you're enjoying our House Blend and that your coffee arrived nicely packaged. We really appreciate your support and hope you continue to enjoy every cup!
Delicious coffee
Delicious coffee. Quick delivery. Compostable pods. What more can you ask for??
June 2, 2026
Had an issue with the shipping I…
Had an issue with the shipping I requested. Thought I pressed express but I didn’t, messaged them explained they was for a birthday present and I’ve ordered late and they sent it out and upgraded the shipping! My friend loved her coffee!!
Thank you so much!
June 1, 2026
Pricey but probably worth it.
As soon as you open the pack, you can tell that this is a good quality bean by the matt finish but the smell is amazing too.
February 14, 2026
Reply from Grind
We're so pleased to hear you're enjoying the quality of the beans, and it's great to know the aroma made such a good first impression. We hope every cup is just as enjoyable!
Always look forward to ordering and…
Always look forward to ordering and receiving my order from Grind. Lovely tasting coffee every time. Perfect morning, noon and night time!
I have tried most of them but my favourite is the Decaff House Blend. Perfect taste!
Fantastic Customer Service as always from the Team at Grind. Thank you!
May 31, 2026
Misleading information
I ordered several bags of coffee to benefit from the coffee tins however only one was sent because they don’t send more than one per order - this was not clear when I ordered it. Had I ordered the coffee separately it would have been sent. I raised this with their customer service and they replied to say they only give one tin per order - despite ordering multiple bags.
May 31, 2026
Reply from Grind
Hi Surinder,
Thank you for your review.
We're sorry for any disappointment caused on this occasion - our offering is for a single complimentary tin with new orders and this is shown during the ordering process, but we're sorry if it wasn't made clear enough.
We'll make sure your feedback is taken onboard for future considerations and we hope you love the coffee in the meantime!
Best wishes,
The Grind Team
Great products, even better customer service
Everything arrived perfectly except one item which was slightly damaged, Customer Services replied within the same day and replaced it free of charge, very happy customer :)
June 7, 2026
Caramel and Vanilla disappointing
I ordered caramel, vanilla and house pods. Delivery was prompt. The house was nice, but the vanilla and caramel pods didn’t really deliver the flavour that I was expecting, so decided to cancel my subscription. The recyclable pods are a positive.
May 1, 2026
Unprompted review
Reply from Grind
Hey! Thanks for giving us a try and for the feedback.
We're glad to hear the delivery was prompt and that you enjoyed the House Blend.
We're sorry the flavoured pods didn't quite meet your expectations, but we appreciate your comments and will pass them on to the team
We love grind coffee and the special…
We love grind coffee and the special tins that they offer we have both the snoopy and Pokémon ones!! Highly recommended x
May 30, 2026
It’s lovely thanks a lot grindreally…
It’s lovely thanks a lot grindreally appreciate the kindness you showed by sending me the complimentary Mew tin
June 5, 2026
Do not buy a Grind coffee machine
Coffee has always been generally good quality and mostly prompt delivery.
My issue is, instead, with their terrible coffee machines. I bought a replacement in Oct. 25, the handle broke in Feb 26. The machine was replaced (as per warranty) and the replacement only lasted until May 26 until the same fault occurred, with the handle breaking.
As a longterm customer I reached out to report this very poor experience via email and heard nothing. I have cancelled my membership/subscription and will look elsewhere. Do not buy one of these shiny but shoddy Grind coffee machines.
June 10, 2026
Unprompted review
Reply from Grind
Hi,
Thank you for leaving your review.
We're so sorry to hear that you had this experience when using Grind pod machines - that's not at all the kind of service we set out to provide and it's very unlucky that you've ran into multiple issues with the units.
Our customer service team is always more than happy to help, so it's possible your email might have not been received on this occasion - we'd appreciate if you could please contact us again on shop@grind.co.uk as we'd love to make this right for you.
Best wishes,
The Grind Team
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