Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they loo... See more
Company replied
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Review summary
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Reviews shaping this summary
After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took... See more
Company replied
Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... See more
Company replied
I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolu... See more
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Company details
Written by the company
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Contact info
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, United Kingdom
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Very good service . Very happy with product and delivery.
Very good service and very good delivery.
March 9, 2025
Reply from Grosvenor Furniture
Hi Ann, thank you for your great feedback! We're so happy to hear that you're pleased with your Chelsea Dark Blue Scoop Back Dining Chairs. Your satisfaction is our priority, and we truly appreciate your kind words! If you need any further assistance, feel free to reach out.
Kind Regards
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Helen, thank you for your fantastic review! We're so glad to hear that you're happy with the quality, service, and delivery of your Arielle French Limed Upholstered Bed. Your feedback means a lot to us! If you need anything else, don't hesitate to reach out.
Kind regards
Sarah
Customer Service
A lovely French bedroom look
The headboard we bought for our bed is simple, stylish and different from anything else we have seen in our searches. It looks just like the photo on the website. The headboard is solid, well made and stands on its own easily. It looks lovely. We had excellent help in buying it online, talking to the company and having it delivered on the right day and time. It was also thankfully carried downstairs for us!
March 5, 2025
Reply from Grosvenor Furniture
Hi Madeline, thank you so much for your wonderful feedback! We're thrilled to hear that the Clementine headboard is exactly what you were looking for and that it meets your expectations in both style and quality. It’s great to know that our team was helpful throughout your purchase, and we're happy the delivery went smoothly. We appreciate you taking the time to share your experience!
Kind regards
Sarah
Customer Service
Really pleased with my dining chairs
Really pleased with my dining chairs. They are great quality, really comfy. The communication was excellent with the company. I got a phone call in person from a very polite chap, letting me know about the delivery. They were delivered on time and the packaging was great. Lots of care had been taken with the wrapping up of the chairs. Really impressed with the service, thank you and I would recommend to others
March 3, 2025
Reply from Grosvenor Furniture
Hi Alison, thank you so much for your kind words! We're delighted to hear that you're happy with your Chelsea Dark Blue Dining Chairs and that you found them to be both comfortable and high quality. It’s also great to know that our team’s communication and careful packaging made your experience even better. We truly appreciate your recommendation.
Kind regards
Sarah
Customer service
Superb pieces of furniture
Easy to buy, easy to track and quick easy delivery…. And darn nice chairs as well. Thank you!
February 27, 2025
Reply from Grosvenor Furniture
Hi Alex, thank you for your fantastic review! We're so glad to hear that you found the buying process smooth and the delivery quick and easy. And of course, we're delighted that you love your new Lille French Limed Oak bed and bedside table.
Kind regards
Sarah
Customer Service
First class service from placing the…
First class service from placing the order to receiving the goods highly recommend this company
February 20, 2025
Reply from Grosvenor Furniture
Hi Graham, thank you for your fantastic feedback! We’re delighted to hear that you had a first-class experience and you love your clementine whitewash upholstered divan base headboard. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Kind Regards
Sarah
Customer Service
Kind Regards
Sarah
Customer Service
Absolutely gorgeous head board.
Arrived on time. Delivery men were pleasant and polite. The French style headboard is beautiful and so very elegant.
February 22, 2025
Reply from Grosvenor Furniture
Hi Lynn, thank you for your kind words! We're so glad to hear that your delivery went smoothly and that you're happy with your beautiful clementine white wash headboard. We truly appreciate your feedback and hope it adds a lovely touch of elegance to your home.
Kind regards
Sarah
Customer Service
Great service
Great choice,
Great prices,
Great product
And Great Delivery experience !!
On time and helpful!!!
February 13, 2025
Reply from Grosvenor Furniture
Hi Beverley, thank you so much! We're thrilled to hear that you had a great experience with us and you love you Arielle Limed Ash Bed. We strive to provide excellent service, and it's awesome to know that we hit the mark.
Kind Regards
Sarah
Customer Service
Scoop dining chairs
The product (6 scoop dining chairs) are perfect. Great price, comfortable and fit perfectly with our dining table. Delivery was bang on time and on a day that suited us not the delivery courier. Would buy from Grosvenor Furniture again.
February 10, 2025
Reply from Grosvenor Furniture
Hi David, thank you so much for your wonderful review! We're thrilled to hear that you're happy with your 6 Leo Tan Quilted Dining Chairs and that they fit perfectly with your dining table. It's great to know that the delivery was timely and convenient for you as well. Thanks for choosing Grosvenor Furniture.
Kind Regards
Sarah
Customer Service
Super friendly and helpful team
Super friendly and helpful team! Went above and beyond!
February 6, 2025
Reply from Grosvenor Furniture
Hi Millie, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that you love your Josephine French Oak Upholstered Bed.
Kind Regards
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Peter, thank you so much for your positive feedback! We're thrilled to hear that you're happy with both the Lille French bed and beside tables. We really appreciate your support.
Kind regards
Sarah
Customer Service
Brilliant company
Absolutely love the quality of this bed second one I’ve bought. Fast delivery by two really great guys. Again well done.
February 1, 2025
Reply from Grosvenor Furniture
Thank you so much for your kind words! We’re thrilled to hear that you love the Alice French Light Oak Bed, and that the delivery experience was top-notch. It's great to know this is your second purchase with us, and we truly appreciate your continued trust.
Kind Regards
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Teriane, thank you for your kind words! We're thrilled to hear that you’re happy with your French Oak Two Drawer Bedside tables. We truly appreciate your support and look forward to serving you again!
Kind Regards
Sarah
Customer Service
Bedroom furniture
Well informed about delivery time and date, polite delivery guy.
Very pleased with item ordered, well made and described accurately.
Will order again with this company.
January 13, 2025
Reply from Grosvenor Furniture
Morning Lesley, thank you for your wonderful review! We're delighted to hear that you were happy with the delivery service and the quality of your Lille Single Wardrobe. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!"
Kind Regards
Sarah
Customer Service
Really impressed!
Really impressed!! Both with the company and the dining chairs. Emails sent and replied to very quickly unlike most companies these days. Delivery arranged. Chairs are excellent - really sturdy and well made. Look beautiful.
January 19, 2025
Reply from Grosvenor Furniture
Hi Andrew, thank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with both our service and your new Chelsea dark blue dining chairs.
We’re also delighted that the chairs exceeded your expectations in quality and style, and we hope they make a beautiful addition to your dining space!
If there’s anything else we can help with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Kind Regards
Sarah
Customer Service
Such a customer focused approach
Such a customer focused approach
So helpful and friendly.
The sort of service that we took for granted years ago but now sadly lacking with organizations. Not so with this one though.
January 8, 2025
Reply from Grosvenor Furniture
Dear Moira,
Thank you so much for your kind words and glowing review! We're thrilled to hear that our customer-focused approach and friendly service left such a positive impression. Providing the kind of service that feels personal and dependable is at the heart of what we do, and it’s wonderful to know that it made a difference to you. We are happy to hear that you are pleased with the Austin stools.
Your feedback truly inspires us to continue going above and beyond for our customers. If there's anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Stacey, thank you so much for taking the time to leave us a review. We are delighted you are happy with your Burford Champagne Velvet Dining Chairs. We always stive to give great customer service and fast delivery so we are so pleased this met your expectations.
Kind Regards
Sarah
Customer service
Very Happy
My bed frame was exactly as described.
Good value for money.
Communication was great throughout.
Delivery chaps were friendly and helpful.
Nothing negative to say at all.
Would definitely recommend and use again.
January 14, 2025
Reply from Grosvenor Furniture
Hi Tanya, thank you for taking the time to leave us a 5* review. We're delighted to hear that the Lille French Limed Oak bed met your expectations and that you found it to be great value for money.
Your recommendation means the world to us, and we can’t wait to assist you again in the future.
Kind Regards
Sarah
Customer Service
Top company
Great information on everything on product and delivery first class also the quality of furniture was excellent,will be using them in the future
January 11, 2025
Reply from Grosvenor Furniture
Hi Peter, thank you so much for your kind words! We’re thrilled to hear that you loved our Burford Natural Linen Dining Chair and delivery service was first-class.
Your satisfaction is our top priority, and knowing we’ve earned your trust for future purchases means a lot to us.
Kind regards
Sarah
Customer Service
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