Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they loo... See more
Company replied
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Review summary
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After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took... See more
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Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... See more
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I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolu... See more
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Company details
Written by the company
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Contact info
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, United Kingdom
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Fabulous customer service!
From the ease of placing my order through to the DPD delivery service; this purchasing experience has been seamless.
August 21, 2025
Reply from Grosvenor Furniture
Thank you for sharing your experience! We’re delighted to hear that from ordering through to delivery everything was seamless for you and you are pleased with your Clara Green Kitchen Stool. Providing excellent customer service is very important to us, and your kind feedback means a lot to the team. We look forward to welcoming you back again soon.
Kind Regards
Sarah
Customer Service
Excellent selection and amazing service.
August 9, 2025
Reply from Grosvenor Furniture
Thank you for your lovely review! We’re so pleased you are happy with your Bellagio Grey Sintered Stone Dining Table and you received good service. We look forward to helping you again in the future.
Kind Regards
Sarah
Customer Service
Reply from Grosvenor Furniture
Thank you for your review! We’re so pleased to hear communication and delivery went smoothly, and that you’re very happy with your new Stainless Steel Dining Table with White Marble. We hope it makes a wonderful addition to your home.
Kind Regards
Sarah
Customer Service
Reply from Grosvenor Furniture
Thank you for your feedback! We’re thrilled to hear your Clara Green Upholstered Stools arrived so quickly and that you’re impressed with the quality. We hope you enjoy them and look forward to serving you again.
Kind Regards
Sarah
Customer Service
Great value for money
I purchased a reading chair and foot stool for a very reasonable amount. Communication with the company was excellent, delivery fast and all items well protected. The chair is comfortable and well made, I had not expected too much for a combination of two items costing less than £250 but ordered it since it was all I had to spend - I am delighted! I sit in it reading every day. Who cares that it is not "real" leather, it does look very convincing. I would purchase from this company again. THANK YOU
August 7, 2025
Reply from Grosvenor Furniture
Thank you so much for your wonderful review! We’re delighted to hear you’re enjoying your new Belvedere Chesterfield Lounge Chair with Footstool, and that the quality exceeded your expectations. It’s great to know the ordering, communication, and delivery process all went smoothly too. Your kind words mean a lot to us, and we look forward to welcoming you back again in the future.
Kind Regards
Sarah
Customer Service
Easy to deal with
Furniture delivered super fast good quality chairs very helpful when contacted
August 12, 2025
Reply from Grosvenor Furniture
Thank you for your kind review! We’re delighted to hear you’re happy with your new Chelsea Quilted Grey Dining Chairs and that both our service and delivery met your expectations. We truly appreciate your feedback and look forward to serving you again.
Kind regards
Sarah
Customer service
Love my bedside tables just what I have…
Love my bedside tables just what I have been looking for great price. Happy with the overall service and delivery
August 10, 2025
Reply from Grosvenor Furniture
Thank you for your review! We’re so pleased to hear you love your new Lille French Mahogany Two Drawer bedside tables. It’s great to know you’re happy with both the price and the service — we really appreciate your feedback.
Kind Regards
Sarah
Customer service
Great customer service very…
Great customer service very accomodating and great delivery time. Couldnt ask for more . Thank you
July 18, 2025
Reply from Grosvenor Furniture
Thank you for your lovely feedback! We’re delighted to hear you were happy with our customer service and delivery. We hope you love your Juliette Grey Velvet Bar Stools. Your kind words mean a lot to the team.
Kind regards
Sarah
Customer service
Excellent
Was emailed to ask if I would like my order delivered next day as they were on holiday for 2 weeks. Great customer service and the quality of the furniture is excellent.
July 29, 2025
Reply from Grosvenor Furniture
Thank you for your review! We’re so pleased to hear you were happy with the service and that we could arrange delivery to suit you. It’s wonderful to know you’re impressed with the quality of your Lille French Mahogany Two Drawer Bedside Tables. We really appreciate your kind words.
Sarah
Customer Service
Excellent product
Excellent product, would highly recommend, well made , high quality materials used in the construction and well finished
July 21, 2025
Reply from Grosvenor Furniture
Thank you for your kind review! We’re delighted to hear you’re so pleased with the quality and craftsmanship of your Oxford Natural Linen Dining Chairs . Your recommendation means a lot to us.
Kind Regards
Sarah
Customer service
Great experience
Great experience
I would give customer service 5 star
And stock 5 star
The only thing I would give 4 star on this review is the quality of product. Over all great
But I did notice some glue where the leather has been put together to wrap the tables. It is hidden as it’s at the back or on the feet. But should be perfect for £300 per side table
However not really noticeable. And overall a lovely product
I will purchase from them again
July 24, 2025
Reply from Grosvenor Furniture
Thank you for taking the time to leave a review. We’re so pleased to hear you had a great experience with our customer service, stock availability, and overall product. We also appreciate your honest feedback regarding the finish on your Richmond Shagreen Lamp tables — we’ll make sure to pass this on to our quality control team, as we want every piece to arrive in perfect condition. It’s wonderful to know you’re happy overall and that you’d purchase from us again.
Kind Regards
Sarah
Customer service
Furniture is lovely
Furniture is lovely, very good quality, delivery was as described, given a 3 hour window and received a phone call when they were 30 minutes away.
July 15, 2025
Reply from Grosvenor Furniture
Thank you for your review! We’re delighted to hear you’re happy with the quality of your Lille French Limed Oak Bedroom furniture, and that delivery was smooth and well-communicated. We really appreciate your feedback and look forward to serving you again.
Kind Regards
Sarah
Customer service
Disappointing second experience
Second experience with Grosvenor was much less than satisfactory. Item arrived defective. Apparently damaged in transit by unreliable 1-man delivery service.
Required several phone calls and emails to organise return and collection.
Same unreliable courier 1-man delivery service was again organised to collect items but in true fashion, did not turn-up so then had to convey item to shop myself.
Refund not processed in timely manner despite company receipt of items.
Truly Disappointing.
June 23, 2025
Reply from Grosvenor Furniture
Dear Pearl,
Thank you for your feedback, and we’re very sorry to hear about the inconvenience you experienced.
While the item was delivered by DPD, we can only apologise on their behalf for the damage in transit and the subsequent issues with collection. We completely understand how frustrating this must have been, especially after needing to bring the item back to the shop yourself.
Unfortunately, our Managing Director—who handles refunds personally—was on annual leave at the time, which led to a delay. He has now returned and confirmed that your refund has been processed in full.
We genuinely regret the inconvenience caused and appreciate your patience. If there’s anything further we can do to assist, please don’t hesitate to contact us directly at 01829751562
Kind regards,
Sarah
Customer Services
Superb experience, great company
Superb experience, great communication - everything was so easy. I’ll definitely buy from Grosvenor in the future.
July 11, 2025
Reply from Grosvenor Furniture
Thank you for your lovely review! We’re so pleased to hear everything was easy and communication met your expectations. We hope you love your Sophie French Bed. It’s wonderful to know you had a superb experience with us.
Kind Regards
Sarah
Customer service
Stunning
Selected our chairs and ordering was easy,delivery was informative and quick, delivery driver's helpful and polite ,
Would recommend this company as most importantly chairs are stunning
July 15, 2025
Reply from Grosvenor Furniture
Thank you for your kind review! We’re delighted to hear you found the ordering process easy and delivery smooth and helpful. It’s wonderful to know you’re so pleased with your new Clara Grey Upholstered Dining Chairs. We truly appreciate your recommendation and look forward to welcoming you back again.
Kind Regards
Sarah
Customer service
Reply from Grosvenor Furniture
Thank you for your review! We’re delighted to hear that your Circular Gold Dining Table arrived on time and met your expectations. We hope it makes a beautiful centerpiece in your home, and we look forward to welcoming you back again.
Kind Regards
Sarah
Customer service
A lovely bed and it will look great…
A lovely bed and it will look great when I decorate the room.
June 30, 2025
Reply from Grosvenor Furniture
Thank you for your review! We’re so pleased to hear you love your new Celeste French Oak Bed, and we’re sure it will look fantastic once your room is decorated. We hope you enjoy it for many years to come.
Kind Regards
Sarah
Customer service
Excellent quality products
Great company to deal with, easy communication, I was informed every step of the way, delivery was on time and the bar stools I purchased are gorgeous! Really luxurious. Very happy and will be a returning customer for any other furniture I need!
June 18, 2025
Reply from Grosvenor Furniture
Hi Nicola,
Thank you so much for the great feedback! We're really pleased to hear you're happy with the quality of the Bailey Grey Velvet Kitchen Barstools and that the delivery service met your expectations.
Best regards,
Sarah
The Grosvenor Furniture Team
Reply from Grosvenor Furniture
Hi Lina,
Thank you for your kind words! We're so glad to hear you're happy with the quality of the Louis Gold Dining Table and our delivery service. Your feedback means a lot to us!
Best regards,
Sarah
The Grosvenor Furniture Team
Reply from Grosvenor Furniture
Hi Carole,
Thank you for the great review! We're so pleased to hear you were happy with both the speed of our service and the quality of the Lille French Mahogany Bedside Tables . We really appreciate you taking the time to share your experience.
Best regards,
Sarah
The Grosvenor Furniture Team
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