Groupon Reviews 68,798

Great product. As described and prompt response from vendor! Great purchase and excellent customer service!

Groupon used to be great. Now they make it so difficult. It took over two months to get a refund for a parking garage that was no longer there. Another instance they kept reminding me to use my Groupon and now they believe the merchant over the customer indicating it was redeemed. Not going to use them anymore.

I really enjoyed the spa experience overall, and the Groupon deal itself was definitely worth it. The staff was friendly, the atmosphere was relaxing, and the services were good. My only concern was that there seemed to be pressure to tip based on the full original service price difference upfront rather than the Groupon amount paid. I completely understand tipping service providers fairly, but it would’ve been nice if that expectation was explained more clearly ahead of time. Other than that, it was still a nice experience and a good self-care day.

Through Groupon I purchased a great deal that was so close to my home. I didn’t even know it existed until I saw it in Groupon.
The service was great. Totally recommend Groupon App for anyone who wants to buy something for a good deal.

I have been purchasing software here for years. Great value and customer service

I purchased a coupon through Groupon for a skydiving experience with iSkydive – Los Angeles, and I have regretted it from day one because I failed to read the reviews beforehand. I have been trying to cancel this coupon—or request a site credit from Groupon—for a year now; however, neither the company nor Groupon will allow a refund of the amount or issue a credit for future purchases. I will not be using the service because I am currently undergoing treatment for panic attacks. Despite this, they claim that I failed to read the rules stating that the purchase was non-refundable; however, I am familiar with consumer protection laws here in the U.S. Groupon has the ability to issue a credit for the unused coupon. This coupon expires in three days, and I have been trying to resolve this matter for nearly a year without success. It is truly disheartening that such a large company would simply keep my money. I am not going to use the service! I simply want my credit back.

Does NOT vet anything on their site. INEFFICIENT.
Bought car detailing, no mention of extra fees, if smoker, dog owner, or chance of mold. Extra $20 to $100 before you are through. Ask for refund and got Groupon bucks, should return your money.
2- then the second one NO ONE ANSWERS, but the ad on Groupon is still up.

Awful customer service.

I purchased a groupon for IPL on thread veins, when I arrived the merchant they said IPL doesn’t work on thread veins (so the voucher is advertising a service that doesn’t work/exsist) but I could upgrade to an alternative lazer. I agreed, paid £150 and they redeemed the voucher (£59). After offering a second voucher to a friend my friend confirmed the voucher says it’s for face and legs and that the price on the website for the lazer was £50. So I paid full price on the day (according to the website (I had 3 areas treated)) and paid for the voucher.

I spoke to groupon and they just said the merchant says it’s £250.

I replied with screenshots of the voucher T&C’s and the pricing from the website and they responded with the same comment.

No one could explain the difference between the vendor stating £250 and the website advertising £50.

They heard what she had to say and they heard what I had to say and saw the evidence validating my claims. They took her word for it and didn’t provide any factual evidence to support that decision.

Clearly both terrible at running a business.

This website is a legal way for them to steal our money!!! I bought 7 universal studios tickets, 2 days/3 parks, for $3385.55. During the purchase part groupons website glitches. When it did , it charged my credit card twice. My bank caught the duplicate and opened a case. Groupon provided them with "proof", blurry correspondence, and the bank verified the charge. Since I couldn't get my money back I was going to sell them to family that hadn't bought theirs yet. When I tried to "gift" to my family member universal said they were expired even though it's May and they have June dates, universal states Groupon canceled the tickets. Try to reach Groupon and crickets. Now I'm out $6771.10 and I have to buy tickets again just so my family can have our vacation. Groupon are a bunch of thieves that our government is allowing to operate this way.

Purchased 2 zoo tickets yesterday upon paying had a Groupon Technical Issues message come up and took me back to my basket. Attempted to purchase again and all went through. Checked my bank and payment has been taken twice. Contacted Groupon for assistance to be told item is unrefundable and if I am unable to use them gift them. The technical error was on their part yet I have to foot the additional payment. Customer services very unhelpful just kept repeating themselves. Do not recommend

Groupon selling Microsoft Windows but it is not the key, is a code to be used in other website. I wanted to cancel my payment they refund me with "Groupon bucks" holding my payment. I don't want this Groupon bucks credit, I want my payment to be cancelled. Beware. Scan.

Apparently Groupon wants to make communicating with them very difficult. I have been a Groupon customer since 2011 and doing business with Groupon has become increasingly challenging. Some years ago you could call Groupon and talk to someone to help you. Now there is no phone number to call Groupon for help. You can chat - if you enjoy completely unhelpful chats. Doing some research just now I see that if you write a bad review on the Better Business Bureau website - someone from Groupon responds fairly quickly. I purchased a $25 Sabor Latino Groupon (Boynton Beach, FL) on 3/6/26 (actually that is when I used it - not when I purchased it). The Groupon says you can only buy 1 every 30 days. I have been trying to buy another 1 but it keeps telling me i have exceeded the purchases allowed. I should have been able to buy another one before 3/6/26. I called and spoke to the owner of Sabor Latino and explained my frustration with Groupon and suggested he change to inKind. Their offerings are better and they are easy to communicate with. He said he would.

Beware...I won't use Groupon again and I won't recommend it..Purchased a service from a medical clinic...made the appointment promptly for the following week.The provider at the clinic said I was not a candidate for that procedure..went to app to proceed with seeking a refund could only get a chatbot.Explaining to a chatbot that stated no refunds 3 days after purchase although it took a week for the consultation to reveal I wasnt a candidate got me nowhere...chatbots response was "gift it "...

Prices are inflated to make it look like a big savings. I deliberately contacted a vendor asking about her regular price for a service and she quotes $90 not $120 and she will give me the Grouponn discount of $12 not $42 as advertised. Also Groupon says I earned $10 and when I go to apply it to new purchase, it says invalid. Not happy with these games. Some services were really good and eventhough I did not get a great discount/deals, it was good finding the professionals.

I’m sorry to say they did not respond to my request for assistance. I purchased two (2) lifetime Microsoft office Suites, neither of which I’ve been able to redeem. I notified Microsoft but they referred me back to the vendor. I’ve always been super happy with Groupon, but with them not responding to my last (and only) request for assistance I’m not inclined to make any further purchases. Sad, because they have great offers. I just can’t spend my money and receive naught in return. 😢

Groupon is the best place for deals. I am able to purchase software for my computer at great prices.

I get that AI bots are cheap but my goodness Groupon desperately needs actual human beings to be able to help if you have an issue. I ended up purchasing two because the first one didn’t work and they refused to give me my money back. I’m stuck with the Groupon voucher that I will not use and customer service options are pitiful. They said you needed to reach out within three days to receive a refund. I tried to reach out within three minutes to get the problem resolved, but they don’t have the capacity to be able to get a human to answer a phone or for that matter, they don’t even have a phone for people to call if your problem can’t resolved via a chat bot. You’re only other option is chat or email but when you need help right away, you don’t have any options.

Somebody in Atlanta Georgia got into my GrubHub / seamless account and made multiple food orders to different addresses. I was notified by email of the purchases and notified Groupon immediately that it was fraud but they still went ahead and processed one of the orders. Long story short 3 weeks later and they basically said deal with my bank because they don't care. I have canceled my accounts with Groupon and seamless since I will never again deal with these companies.