GSFCarParts.com Reviews 

Have benefitted from buying OEM parts for my A-Class 200 Turbo at competitive prices, readily available, quick deliveries. Also, helped by pleasant and friendly staff over the counter..Additionally, have not had any problems with returns/ refunds. OVERALL: EXCELLENT !!!

Correct parts arrived when advised. Staff friendly at Ross on wye branch. Easy to fit, parts now on car.

⭐ 1 STAR – EXTREMELY RUDE CUSTOMER SERVICE

GSF Car Parts Bedford
Unit 2 Caxton Park, Caxton Road
Bedford, MK41 0TY

I am extremely disappointed and disgusted with the way I was treated by a member of staff who told me her name was Sarah. She had blonde hair.

We came into the store because we needed to buy a particular part, and our mechanic was on the phone with us to explain exactly what we needed. Another customer was already being served, and we politely asked if the staff member could quickly listen to our mechanic so they would know what part we needed, then they could continue serving the other customer. We were NOT asking them to abandon or ignore the customer who was already there.

Suddenly, Sarah came over, took the phone and then handed it straight back to me in a very rude and dismissive manner. The way she spoke to our mechanic and the way she treated me as a customer was completely unacceptable. She gave me no proper explanation and simply walked away from me.

When another colleague later asked her what had happened, she apparently said she had seen us on the camera and believed we were trying to jump ahead of another customer. This made the situation even more frustrating because she was not there listening to the conversation and did not know what had actually been said between us and the customer. The customer was standing right there and there was no argument or problem between us.

If Sarah believed we were doing something wrong, she could simply have spoken to us politely and explained the situation. There was absolutely no need for the rude, dismissive attitude.

What shocked me most was that there was NO APOLOGY afterwards. I even had to ask for her name because I could not believe the level of customer service I had just received.

I have rarely experienced customer service this disrespectful. Customers should be spoken to with basic courtesy, even when there is a misunderstanding. You do not snatch or hand someone’s phone back dismissively, speak rudely and then walk away without allowing them to explain.

GSF Bedford management seriously needs to address the way customers are spoken to. Based on my experience, if you visit this branch and Sarah is serving you, be prepared for an unnecessarily rude and dismissive attitude.

Absolutely unacceptable customer service. I left feeling completely disrespected as a paying customer. I would give ZERO STARS for the service I received from her if that were an option.

Quality products, competitive prices excellent service.

Good price, quick turnaround and polite and efficient service when I collected the item. Thanks

Rubbish service.
Promised next day delivery on online orders, ordered before 10pm.
Ordered on Tuesday because someone was definitely home on Wednesday.
Delivery comes on Thursday.
No one home.
Got to hope it turns up Friday
Useless. Waste of time.
Never again

Brilliant staff at Doncaster but you try and order parts online and you are most out of stock. Obviously just go elsewhere it's happend the last 3 times 🙄

Excellent service and had my product in stock Bosch wiper blades easy to order online and pop down to pick up same day thanks GSF

Online ordering was fine. The collection at Chessington took longer than anticipated.

Quick collection. Good parts, not all found on but satisfied 😊

Ordered a part online on Friday and it was saying it would arrive Monday. 1 week later order still processing, chasing customer support for 2 days to get an update but nobody is responding.
Safe to say this was my last order and I'm going back to Eurocarparts as they atleast have to common sense to respond to emails.

Always efficient and friendly at good prices

Parts often in stock. Helpful staff. Quick service, long opening hours.

The staff at the Gaerwen Outlet on Anglesey, are exceptional, friendly, knowledgeable and curious, a credit to the company.

Value for money with quick and easy collection process

Easy to order and collect

If I could give zero stars I would have, I ordered an air filter on the 9th Aug and after a week of nothing I contacted customer support who eventually told me it was dispatched 10th Aug which was a lie. My order was over £25 and I still paid £3.99 for delivery in 2-3 days and it said the item was in stock also a lie. I eventually got the item today after over 30 emails to customer service and getting the same lame response the item was only dispatched the day before I received it ! So frustrating and no way to run a business. Never again.

Absolutely shocking service. Still not received my part.
No call back. Can’t get through to anyone. Shocking.
Let’s see if I can get a refund! Should be fun!

The part was delivered to the billing address despite me phoning and online chatline telling them of the problem one week before the actual delivery. No feedback, no follow up. I've phoned and online messaged yesterday, no response even though I asked for a call back (I was 11th in the queue then, admittedly it was 4.30pm, however it is now Tuesday afternoon and no call back. I have phoned again, I've been 8th person in the queue for 20 minutes now - they are offering a call back but I fell for that one yesterday. I have also gone on the online chat, again, no response. The measure of a company is not how good it does when things go well but how good it does when things do not. I am orbiting around a system that won't let you access it. Any suggestions?